Project Manager Years Experience

Advertise Here

Jobvertise Resume

Home Search Jobs Post Resume Employers Affiliate Program Kudos!

Title: Project Manager

Target Location: US-MA-Boston

Relocation: World

Education: Masters

Experience: At Least 5 Years

JobType: Full Time

KIM MICHAEL WRIGHT

23 South St., Rockport, MA 01966

P: 978-***-****,

ext. 2

F: 978-***-****

E: ******.******@*******.***

CURRENT INTERESTS & OBJECTIVES

* To use creative and innovative approaches for management of software engineering teams, database developers, and artistic Web designers to satisfy client needs and expectations

* To design, implement, and deploy integrated, scalable, and interoperable XML, DNA-based eCRM systems

* To work with executives, technical personnel, educators, and students to develop effective and engaging training programsboth in house and onsite

* To compose cutting-edge, thorough, attractive, and engaging documentation, training materials, manuals, and product descriptions

SKILL SET

Management

* Client ServicesLiaising among senior management, IT professionals, sales staff, and vendors

* Project Developmenthelping clients lower customer interaction costs while meeting growing customer service and support demands (eBusiness), maximizing the value of clients current customers (eMarketing), and getting every customer interaction right the first time (eCRM)

* Project Managementcoordinating customization and R&D; managing project roll-outs; maintaining customer expectations, deliverables, overall project cost management/control, and transition/service-level agreements

Technical Experience and Software Design

* Creative and Innovative CRM Relational Database DesignExpert (7 years experience)

* Pivotal SoftwareExpert (7 years experience)

* SQLExpert (7 years experience)

* NT/Windows 2000 ServerProficient to Expert (6 years experience)

* IISProficient to Expert (2 years experience)

* MS ExchangeProficient (5 years experience)

* Networking EssentialsProficient (4 years experience)

* Crystal ReportsExpert (7 years experience)

* ASP, COM, COM+, and DNA three-tier architectureProficient (2 years experience)

* eCRM integration with eCOM solutionsProficient (1 years experience)

* VB6Moderate (6 months experience)

* InterDevModerate (6 months experience)

* End-user reference guides

Teaching & Development of Educational Programs

(Performance evaluations available upon request)

* Basic and Advanced System Administration/Troubleshooting

* Basic and Advanced Customizationrapid systems deployment methodology and development

* Customized Off-Site Training Based on User Needs: Support Modules, Account Billing and Purchasing, Opportunity Management, Market Analysis and Strategies, Messaging and Alarms

* Crystal Report Training

* Process (Agent/Script) Writing Workshops for SQL CRM Systems

* eCRM Development on Microsoft DNA Platform

Technical Writing

(Samples available upon request)

* Field manuals for developers, technical manuals, and schemas

* Project proposalsdevelopment, methodology, spec sheets, timelines, cost estimates

* Course modules and classroom exercises

* Workshop and training manuals; customized user manuals for specific modules

* On-site logs and technical evaluations with documentation

Sales

* Supported sales reps as technical advisor at all stages of sales process: presentation, follow up, closing

* Conducted customized database demonstrations for prospective clients

* Met with clients senior management and IT professionals to answer technical questions prior to final contract negotiations

* Provided needs analysis and recommendations for methodology, development, and deployment

RECENT CLIENTS & EXPERIENCE BASE

Grantham, Mayo, and VanOtterlooBoston

Senior Consultant/Technical Writer/Onsite Trainer

: 20012002

* Conducted needs analysis for full financial CRM vertical and designed database

* Customized software and guided deployment of full Pivotal platform, including mobile support and Outlook synchronization

* Implemented three-tier, Web-based CRM (Pivotal Active Access)

* Developed client- and server-side VB script for Web-based platform

* Wrote specialized Crystal Reports

CapitalThinking

New York

Project Manager/Senior Consultant/Principal Trainer

: 20002001

* Designed CRM platform to adjunct Digie Award winning real estate investment capital Website (Best Use of Internet in Commercial Lending)

* Served as liaison between Pivotal Corp. and CTO Dan Woods, former CTO of TheStreet.com

* Integrated and synchronized CRM B2B and B2C platforms with Microsoft Outlook to enable tracking of messages and calendar appointments

* Designed a support module that included auto-escalation of incidents and messaging through Outlook

VIMACBoston

Senior Consultant/Onsite Trainer

: 19992000

* Developed a platform to match potential investors with clients seeking venture capital

* Designed an investor profile scale to rate and track investor history and potential

* Designed a CRM deployment to track customer portfolios, individual and group investment, and overall investor percentages

Cardio ResponseBoston and Miami

Project Manager/Onsite Trainer

: 19992000

* Designed nurse/patient response Telecenter to monitor EKG input over phone lines for cardiac patients

* Designed closed loop alarms and messaging built to legal liability specification with the ability to dispatch ambulances and auto-fax EKG to doctors across the Boston area

* Provided quality assurance and supported company through expansion to Florida offices

Resource Solutions, Inc.Boston

Senior Consultant/Principal Trainer/Technical Writer

: 19971999

* Customized, installed, and supported highly specialized information systems

* Designed and taught customization, advanced customization, administration, and user training

* Created training manuals, guides, and exercises

Comedy Central

New York

Senior Consultant

: 1999

* Designed core CRM system for 400 mobile users across the country to track cable media providers, entertainment packages, and commercial sales

Corporate SoftwareNorwood

Senior Consultant/Principal Trainer

: 19971999

* Responsible for sales, marketing, telemarketing, and support design, development, quality assurance, and deploymentboth LAN and mobile synchronization

* Most recently, developed and installed browser-based sales staff module

DCI

(Development Corporation for Israel)New York

Senior Consultant/Principal Trainer

: 1999

* Provided customized onsite training for core group of programmers and software engineers

Lucent TechnologiesPortsmouth

Senior Consultant/Principal Trainer

: 19981999

* Served as senior consultant and advisor for CRM LAN deployment and mobile synchronization over multiple exchange sites nationwide

* Oversaw generalized network troubleshooting and provided quality assurance

Multex

New York

Senior Consultant

: 19981999

* Installation and development of CRM client/server relational LAN system and later additional browser-based DNA three-tier platform

* General network troubleshooting and incident support

Southworth CorporationPortland

Senior Consultant/Trainer

: 19981999

* Served as project manager as well as principal designer of CRM client/server LAN system for marketing campaign, data mining, sales, and machine specifications for industrial equipment

Standish, Ayre & WoodBoston

Senior Consultant/Technical Writer/Trainer

: 1997

* Built CRM platform for client interactionportfolio profiles, investment history, sales/marketing modules

* Created interoperability between SQL and SAP server data for portfolios, stocks, and profit ratios through VB batch files

Cambridge Energy Research Associates

Cambridge

MIS Systems Administrator

: 19951996

* Designed award-winning (Best Overall CRM Design, Pivotal Corporation, Vancouver, 1996) client/server relational database to meet needs of customer relations, account management, marketing campaigns, and seminar/conference/convention scheduling and data-tracking

* Constructed one of the first Website/SQL browser interfaces using ColdFusion

IDG Books Worldwide, Inc

.San Francisco

Freelance

Technical Advisor to Proofreader: 19941995

* SQL Server 6.5 Secrets, by David K. Rensin and Andrew M. Fedorchek; Editor: Carrie ONeill

* CGI Bible, by Ed Tittel, Mark Gaither, and Sebastian Hassinger; Editor: Carrie ONeill

* Tech Girls Internet Adventure: Internet Guide for Teens, by Elliott Harold; Editor: Carrie ONeill

PUBLICATIONS

My work has been featured in the following publications:

* Call Center Systems: Pivotal Takes Heart in Back Office CTO Magazine, January 1999, for Cardio Response

* Cable Channel Gets into Edge (front page feature story) in Computer World, June 19, 1998, for Comedy Central

EDUCATION & CERTIFICATION

* Microsoft Certified Professional

* Full Advanced Pivotal Certification: Customization, Advanced Customization, and Systems Administration

* Completed Training Courses in the Following: NT, InterDev, Networking, and Windows OS

* Independent Study/Self-Taught in the Following: SQL, COM and DNA technology, IIS, 2000 & XP Server, XP Client, MS Exchange, and Crystal Reports

* BS

in Psychology, 1985Brigham Young University, Provo, UT

* MFA in Critical Writing, 1987Brigham Young University, Provo, UT

* Post-Graduate Study in Critical and Technical Writing, 1988University of Southern California, LA, CA

" denotes required fields

Your Email "

Your Response to Jobseeker "

Contact this candidate