Customer Service Manager

Crystal O. Marquez

Email: ********@******************.***

Address:

City: Richmond

State: CA

Zip: 94805

Country: USA

Phone: 510-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I am a motivated, skilled, responsible and passionate individual seeking a challenging position in which my dedication and work ethic will contribute to the success of the company.

Educational Background:

High School Dipolma from Universidad de Guadalajara, Mexico IN 1/2001 to 7/2001 (Bachelor Social Work)

Job History / Details:

Professional Overview

I am a motivated, skilled, responsible and passionate individual seeking a challenging position in which my dedication and work ethic will contribute to the success of the company.

Core Qualifications

Excellent to motivate employees to perform their best potential.

Team Leadership.

Inventory Control.

Well organize and excellent with details.

Computer literate and proficient in Microsoft.

Bilingual in English and Spanish.

Accomplishments

Customer Service

Accomplish management in directing customer service and sale support functions in fast paced, high volume environments.

Administrative Leadership

Ordering according to business

Weekly and monthly inventories

End-of-month reports and analysis of results. Implementing solutions to bring numbers to plan and results to corporate standards.

Excellent Cash Handling. Excel in training cashier on proper procedures. Best Audit results on my Patch.

Operation and Sale Support

Cross train all Front of the House employees in all stations

Control labor by properly scheduling according to projected sales.

I have overseen ordering, food sanitation and quality control of food products.

I have developed an empowered high performing team with the highest expectation.

I have been working as a New Restaurant Opener Trainer. I have participated on 4 new store openings. At the end of the 3 day training process my trainees were ready to work the station.

I have participated in job fairs, to hire a team of great potential and develop them into future leaders of my organization.

Education

2001 Universidad de Guadalajara Guadalajara, Jalisco

Social Work Bachelor

Experience

February 2012 to Current

La Boulange Bakery and Cafe San Francisco, Ca

Assistant Manager

I been hired for the new restaurant located under the Metreon Center. We have been increasing our sales by 15 percentage vs projected, managing 800 tickets on high volume days. I help to create a positive and friendly environment for all our customer service by providing an efficient job.

March 2005 to January 2012

Chipotle Mexican Grill Walnut Creek, Ca

Apprentice Manager

I have been hired as a crew member. I started as a buss, soon move to prep area and shortly grill area. Being the best grill women to open and close that station. I became trainer of all new crew members on both stations while doing my transition to Front of the House. I was promoted to Kitchen manager, after a year Service Manager and later Apprentice.

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