Customer Service Medical

Heather Million

Email: ********@*************.***

Address:

City: Joppa

State: MD

Zip: 21085

Country: USA

Phone: 443-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Reliable and energetic patient service team lead with the ability to provide proficient help in a busy medical office setting and to provide excellent customer service to all patients.

Educational Background:

High School Dipolma from Computer Career Institute @ JH, Columbia MD 1/2001 to 12/2008 (Medical Coding/Billing)

Job History / Details:

Career Overview

Reliable and energetic patient service team lead with the ability to provide proficient help in a busy medical office setting and to provide excellent customer service to all patients.

Skill Highlights

Administrative support

Meets/exceeds goals

Workers' compensation knowledge

Filing and data archiving

Health insurance processing

HIPAA compliance

Core Accomplishments

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Training

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Professional Experience

February 2009 to Current

American Radiology Services Bel Air, Md

Patient Service Coordinator Team Lead

Managed the front desk at American Radiology. This includes keeping daily billing records/files up to date, scheduling patients accurately, keeping up to date with insurance authorizations, handling employee schedules, keeping good communication skills with patients and doctors, managing the film library as well as helping with the tech aid position when needed.

Education

2008 Computer Career Institute * JH Columbia, Md

Certification Medical Coding/Billing

Certification course which focuses on the medical office training. Teaches the medical cpt and icd codes which led me to become a certified professional coder in 2009.

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