Customer Service Representative

Kavell Williamson

Email: ********@**************.***

Address:

City: Miami

State: FL

Zip: 33169

Country: USA

Phone: 305-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Skilled Customer service representative with experience in the call center industry. Familiar with (OMS) Order Management System, ACSR and RIO . Experienced customer service professional with strong leadership and relationship-building skills.

Educational Background:

High School Dipolma from Miami Norland Senior High, Miami FL 1/2001 to 6/2003 (Science)

High School Dipolma from Miami Dade College, Miami FL 1/2001 to 10/2012

Job History / Details:

Professional Profile

Skilled Customer service representative with experience in the call center industry. Familiar with (OMS) Order Management System, ACSR and RIO .

Experienced customer service professional with strong leadership and relationship-building skills.

Qualifications

Strong verbal communication

Extremely organized

Computer literate

Proficient in Microsoft Word, Excel and Power point

Creative problem solving skill

Team leadership

File/records maintenance

Quick learner

Relevant Experience

Computer Proficiency

Used Microsoft Excel to develop inventory tracking spreadsheets.

Used Power point for clear understanding of equipment/ product.

Used Word to prepare memos and letters

Used Internet to send e-mails and research best offers that fits the customers needs.

Effective Communication

Followed up and kept customers informed of new product availability and new programs.

Established a lasting relationship with clients by resolving issues with bills, and equipment.

Creative Problem Solving:

Resolved product issue through guided instructions to the customer.

Recommended packages that would be the best option for the customer.

Experience

February 2005 to August 2007

Precision Response Miami, Florida

Customer Service Representative

Provided onsite training to new employees.

Worked directly with technical and billing department to achieve a long term customers.

Education

2003 Miami Norland Senior High Miami, Florida

High School Diploma Science

Miami Dade College Miami, Florida

In progress Diagnostic Sonography

Affiliations

Member, United States Army Reserve (2008-Present)

Contact this candidate