Customer Service Technician

Suella Marie McGuire

Email: ********@**********.***

Address:

City: VONORE

State: TN

Zip: 37885

Country: USA

Phone: 423-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Certified Phlebotomy Technician with 7 years experience performing complex testing in a clinical research laboratory setting. Clinical Laboratory Technician skilled in performing, conducting and analyzing laboratory assays and resolving complex clinical and instrument problems. Diligent, accurate and reliable Laboratory Technologist with a reputation for completing high quality, complex diagnostic lab procedures in a timely fashion and in accordance with OSHA standards Highly skilled at diagnostic and laboratory therapeutic procedures. Experience training new staff on proper testing and equipment operation.

Educational Background:

High School Dipolma from Tennessee Technology Center, Knoxville TN 1/2001 to 8/2003 (Phlebotomy)

Job History / Details:

Professional Summary

Certified Phlebotomy Technician with 7 years experience performing complex testing in a clinical research laboratory setting.

Clinical Laboratory Technician skilled in performing, conducting and analyzing laboratory assays and resolving complex clinical and instrument problems.

Diligent, accurate and reliable Laboratory Technologist with a reputation for completing high quality, complex diagnostic lab procedures in a timely fashion and in accordance with OSHA standards

Highly skilled at diagnostic and laboratory therapeutic procedures. Experience training new staff on proper testing and equipment operation.

Licenses

I Am A Certified Phlebotomy Technician. I Have Had My License For The Seven Years. My Licenses Number Is 1711-2959. My Expiration Date Is 07/30/2013. My Certification Is Through The National Healthcareer Association.

Skill Highlights

Phlebotomy knowledge

Sample checking

Sharp critical thinker

Lab testing and reporting

Excellent lab practices

Rapid tests (Strep A, Influenza, and RSV)

HIPPA compliance

Trained in HIPPA compliance

Quality control procedures

OSHA compliance

Professional Experience

August 2003 to October 2012

Blount Memorail Hosptail Maryville, TN

Certified Phelbotomy Technician

Recorded known control values from technical instruments to ensure reliability and accuracy in test results reporting.

Performed both routine and emergency maintenance on laboratory instruments.

Maintained current knowledge of developments in technical instrumentation.

Demonstrated testing procedures and equipment to new laboratory personnel.

Performed diagnostic and therapeutic laboratory procedures.

Developed and maintained positive customer relationships through effective communication.

Quickly responded to and resolved all customer service issues in a timely manner.

Correctly prepared laboratory equipment and instrumentation required for tests, research, process or quality control.

Performed various administrative duties, including data entry and document preparation.

Education and Training

2003 Tennessee Technology Center Knoxville, TN

Certification Phlebotomy

Certified Phelbotomy Technician.

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