Customer Service Quality Assurance

SHERRIE BOWENS

Email: ********@***********.***

Address:

City: Stone Mountain

State: GA

Zip: 30083

Country: USA

Phone: 770-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Years of hands on experience, accountable and responsible.

Educational Background:

High School Dipolma from Allegheny community college, Pittsburgh PA 1/2001 to 6/1991 (Nursing)

Job History / Details:

Professional Summary

Driven and compassionate healthcare professional with [] years hands-on experience in fast-paced residential and hospital environments. Accountable and responsible with a strong focus on patient wellness.

Dedicated [

] adept at public and community relations, staff development and project management.

Education and Training

1991 Allegheny community college Pittsburgh, Pennyslvania

Associate of Science Nursing

Skill Highlights

Computerized charting

Problem resolution

Treatment of neuro conditions,pain management and general med/surg patients.

Intravenous therapy

Clinical training

Strong medical ethic

Patient evaluation/intervention

Strong clinical judgment

Patient positioning

Patient transporting

Developing procedure

Customer service

RN-level dosage calculation

Specimen collection/processing

Physical assessments

Flow sheet charting

Acute and rehabilitative care

Custodial care

Feeding assistance

Mobility assistance

Tracheotomy care

Foley catheter insertion/removal

Colostomy care

Insulin medication assistance

Alphabetical/numerical filing

Body mechanics

Chart preparation/filing

Client relations

CPR/BLS certified

Daily living activity assistance

Drug administration

Medical clinical procedures

Minor surgery assistance

Obtaining/charting vital signs

Patient and family advocacy

Enthusiastic caregiver

Professional bedside manner

Diabetes, Hospice, and Stroke Patient Care

Prioritizing/managing deadlines

Organizational skills

Inpatient and outpatient care

Patient-focused care

Patient/family focused

AED certification

Pre- and post-surgical care

Wound cleaning/care

NG tube insertion and removal

Infection control standards

Policy and program development

Diagnostic tools experience

Professional Experience

July 1997 to October 2012

emory healthcare atlanta, georgia

Nurse clinician/ clinician 3

Identified process improvements in the day-to-day functioning of the department.

Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.

Established staff schedules and assignments based on facility needs and equipment availability.

Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan.

Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.

Evaluated patient care needs, prioritized treatment, and maintained patient flow.Provided treatment within scope of practice as defined by state law.Assessed patients and documented their medical histories.

Assisted doctors with surgeries and non-invasive procedures.Authorized drug refills and provided detailed prescription information to pharmacies.Contributed substantially to successful department JCAHO accreditation.Provided patient education.Ensured HIPAA compliance.Educated patients about their treatments.

Treated patients with strokes, head traumas, comas, and intracranial hematomas.Participated in unit based Quality Assurance Program.Developed patient care plans, including assessments, evaluations, and nursing diagnoses.Followed infection control procedures.Tested patients' blood glucose levels.Took and recorded patients' temperature, pulse and blood pressure.Utilized strong assessment skills to determine necessary patient care.Monitored fluid intake and output levels.Delivered in-home care to disabled children and adults.

Ensured safety and well-being of patients.

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