Customer Service High School

Leonard V Dumaguin

Email: ********@*********.***

Address:

City: Burien

State: WA

Zip: 98168

Country: USA

Phone: 206-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Articulate and polite service technician, with 10 years of experience in customer service, installation, troubleshooting and repair. Hands-on and detail oriented as well as an eye for detail resulting in skill at recognizing failures and the ability to determine appropriate corrective action. Experience as an educator and trainer, mentoring lower level technicians.

Educational Background:

High School Dipolma from South Seattle Community College, Seattle WA 1/2001 to 9/2007 (Business)

High School Dipolma from 1591 Miniature/Micro Miniature Module Test and Rep, Seattle WA 1/2001 to 10/2012

High School Dipolma from ET-1425 WSC-3/UHF DAMA Technician, Seattle WA 1/2001 to 10/2012

High School Dipolma from UHF SATCOM Technician School, Seattle WA 1/2001 to 10/2012

High School Dipolma from Electronics Technician Communication 'A' S, Seattle WA 1/2001 to 10/2012

High School Dipolma from Basic/Advanced Electronics Technical Core, Seattle WA 1/2001 to 10/2012

Job History / Details:

Summary

Articulate and polite service technician, with 10 years of experience in customer service, installation, troubleshooting and repair. Hands-on and detail oriented as well as an eye for detail resulting in skill at recognizing failures and the ability to determine appropriate corrective action. Experience as an educator and trainer, mentoring lower level technicians.

Highlights

Strong Customer Focus

Excellent Interpersonal Skills

Superior Troubleshooting Skills

Electronics Maintenance

Cable Repair

Electrical Safety

Training

Read & Interpret Schematics

Oscilloscope

Frequency Generators

Windows & Mac Systems

Digital Multimeters

Communication Systems

RF Systems

Experience

December 2008 to Current

GTECH

Field Service Technician II

Serviced, maintained, and repaired lottery terminals and scratch machines

Performed installations and removals of satellite, frame, CDMA, and radio equipment

Successfully managed all zone maintenance in accordance with company regulations

Developed strong relations with customers in the field to support company goals

Conducted numerous training and support for customers and technicians in the field

Provided timely and efficient service to keep service call penalties to a minimum

August 2007 to October 2008

Radio Frame Networks

Test Technician

Tested, debugged, and reworked various types of electronic networking systems in accordance to company specifications.

Modified circuits, adjusted, troubleshot, disassembled, and assembled electronic equipment.

Worked in respect to both verbal and written specifications utilizing blueprints, wiring diagrams, work sketches.

September 1997 to September 2005

U.S. Navy

Electronics Technician

Repaired and troubleshot various types of electronic communication & satellite equipment.

Performed troubleshooting and repair to component level.

Quality assurance duties: electrical wiring, electronic cabling, telephone equipment, computer equipment, fiber optic systems.

Worked alongside various departments to help with electronic issues.

Education

2007 South Seattle Community College,

Associates Degree Business

2001 1591 Miniature/Micro Miniature Module Test and Repair School,

1999 ET-1425 WSC-3/UHF DAMA Technician,

1999 UHF SATCOM Technician School,

1998 Electronics Technician Communication 'A' School,

1998 Basic/Advanced Electronics Technical Core,

Select One

Contact this candidate