Customer Service Manager
Resume:
Michael Sykes
Email: ********@*********.***
Address:
City: Sycamore
State: IL
Zip: 60178
Country: USA
Phone: 708-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Creative Personal Banker providing financial planning strategies for clients by accurately assessing each client's present and future financial needs, objectives and requirements.
Educational Background:
High School Dipolma from Saint Xavier University, Chicago IL 1/2001 to 5/2001 (Criminal Justice)
Job History / Details:
Summary
Creative Personal Banker providing financial planning strategies for clients by accurately assessing each client's present and future financial needs, objectives and requirements.
Highlights
Life and Health Producer
Strong problem-solving capabilities
Reliable
Excellent communication skills
Extremely organized
Excellent work ethic
Strong interpersonal skills
Certified Dispute Resolution Professional
Exceptional sales skills
Self-sufficient
Energetic and proactive
People-oriented
Inspiring team leader
Seasoned manager
Experience
June 2012 to Current
Modern Woodmen Batavia, Illinois
Financial Service Representative
Help individuals,families and businesses reach their financial goals by providing quality financial products and knowledgeable advice
August 2010 to Current
Buffalo Wild Wings DeKalb, Illinois
Server,Trainer
*Ensure guest have a positive experience
*Make sure I am knowledgeable about food specifications and preparation
*Ensure the cleanliness of the restaurant
*Handle money
*Train new servers
January 2005 to April 2010
Hertz Car Rental Oak Lawn, Illinois
Location Manager
* Conduct face-to-face sales calls in order to obtain new business
* Attend/host outside sales meetings or events to promote the company and branch location
* Continue to increase the market penetration of the branch and increase revenue
* Actively participate in the training, coaching, and mentoring of the Management Trainees, Managers and Sales and Service Associates.
* Complete performance reviews on Management Trainees, Managers and Sales and Service Associates and hold a meeting with the individual to discuss strengths and weakness
* Hold monthly staff meetings to keep employees motivated and informed of business operations
* Complete sales calls with Managers and Management Trainees in order to further their development
* Direct and organize all reservations and pick ups
* Handle or assist in the resolution of customer service issues if Managers and Management Trainees cannot.
* Maintain a high level of customer service
Education
2001 Saint Xavier University Chicago, Illinois
Associate of Arts Criminal Justice
Candidate Resume - Bianca Cruz
Contact Information -
Email: ********@*****-********.***
Address:
City: Salem
State: MA
Zip: 01970
Country: USA
Phone: 781-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Flexible manager who excels in a fast-paced environment looking for a position with growth opportunities.
Educational Background:
High School Dipolma from Broward College, Davie FL 1/2001 to 3/2009 (Anthropology)
Job History / Details:
Summary
Flexible manager who excels in a fast-paced environment looking for a position with growth opportunities.
Highlights
Delivers exceptional customer service
Reliable team worker
Neat, clean and professional appearance
Comfortable standing for long time periods
Able to lift 30 pounds
Fast and efficient service worker
Excellent multi-tasker
Proven leader
Late-night shift availability
ServSafe Certified
Accomplishments
Promoted to Crew Shift Leader after less than four months of employment.
Promoted to Manager after less than eight months of employment.
Experience
October 2011 to Current
Dunkin Donuts Salem, MA
Manager
Improved service quality and increased sales by developing a strong knowledge of company's products and services.
Resolved customer questions, issues and complaints in a quick and positive manner.
Effectively managed store expenses to stay within an allocated budget.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Effectively communicated with team members to maintain clearly defined expectations.
Scheduled staff shifts to cover peaks and lulls during operation hours.
Interviewed, hired and trained new quality customer service employees.
February 2010 to October 2011
Dunkin Donuts Salem, MA
Shift Leader
Consistently provided friendly guest service and heartfelt hospitality.
Up-sold additional menu items, beverages and desserts to increase restaurant profits.
Promptly and empathetically handled guest concerns and complaints.
Took necessary steps to meet customer needs and effectively resolve food or clienteèle complaints through friendly interactions and consistent appreciation.
Handled currency and credit transactions quickly and accurately.
August 2009 to December 2010
Family Dollar Salem, MA
Cashier
Greeted customers entering the store to ascertain what each customer wanted or needed.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Prevented store losses using awareness, attention to detail and integrity.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Education
2009 Broward College Davie, FL
Anthropology
3.6 GPA
Awarded the Bright Futures Scholarship
Minor in Psychology
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