Customer Service High School

Melanie Paton

Email: aboyux@r.postjobfree.com

Address:

City: Milwaukee

State: WI

Zip: 53218

Country: USA

Phone: 414-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Motivated customer service representative with over three years retail experience in a fast-paced environment.

Educational Background:

High School Dipolma from Berkeley High School, Berkeley CA 1/2001 to 6/2005 (culinary arts, french, spanish.)

Job History / Details:

Career Overview

Motivated customer service representative with over three years retail experience in a fast-paced environment.

Accomplishments

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Work Experience

October 2011 to October 2012

Boston Store Glendale, Wi

Customer Service, Cashier

Described product to customers and accurately explained details and care of merchandise.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Computed accurate sales prices for purchase transactions.

Helped drive sales goals and achieve monthly quota figures.Handled cash stock and inventory balances.Recommended, selected and helped locate merchandise based on customer needs and desires.

Provided ongoing guest service, including giving fashion advice.

Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.

September 2009 to October 2011

Kohl's Department Store Glendale, Wi

Cashier,Customer Service

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Assisted customers in person and via telephone.Cross-trained and provided back-up for other customer service representatives when needed.Maintained cleanliness and presentation of stock room and production floor.

Designed and suggested new display idea for merchandise, resulting in improved customer view/accessibility and leading to increased sales.Achieved high sales percentage with consultative, value-focused customer service approach.

April 2008 to April 2009

Sam's Club Milwaukee, Wi

Overnight Mechandiser

Developed reputation as an efficient service provider with high levels of accuracy.Organized store merchandise racks by size, style and color to promote visually appealing environment.Facilitated accurate markdowns and monthly inventories.

Computed accurate sales prices for purchase transactions.Communicated all merchandise needs or issues to appropriate supervisors.

Educational Background

2005 Berkeley High School Berkeley, California

High School Diploma

High School was some of the best times of my life,however my most memorable moment was walking across the stage to get my diploma.

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