Medical Customer

Helen McMillan

Email: ********@*************.***

Address:

City: Baltimore

State: MD

Zip: 21207

Country: USA

Phone: 240-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Skilled Customer Support Specialist with experience in the Medical industry. Familiar with Microsoft Windows based applications supported on local, terminal service/Citrix and Cloud platforms.

Educational Background:

High School Dipolma from Prince George's Community College, Landover MD 1/2001 to 5/1980 (Medical Laboratory Technology)

Job History / Details:

Professional Summary

Skilled Customer Support Specialist with experience in the Medical industry. Familiar with Microsoft Windows based applications supported on local, terminal service/Citrix and Cloud platforms.

Core Qualifications

Customer Satisfaction

Quick learner

Computer Proficient

Microsoft Office

Process implementation

Client assessment and analysis

Experience

July 2001 to Current

HCIT Owings Mills, MD

Customer Support Specialist

Work directly with clients and internal staff to achieve issue resolution and customer satisfaction.

Plan and execute software installations and updates.

Develop and update required materials needed for clients and internal staff.

December 1997 to August 2000

SMS Malvern, PA

Laboratory System Support Specialist

Worked directly with clients and internal staff to achieve issue resolution and customer satisfaction.

April 1991 to November 1997

Montgomery General Hospital Olney, MD

Medical Laboratory Technician/Computer Specialist

Performed laboratory tests according to established procedures.

Maintained and updated laboratory computer system software.

Trained employees in use of laboratory procedures and computer software.

Education

1980 Prince George's Community College Landover, MD

Associate of Arts Medical Laboratory Technology

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