High School Customer Service

Jody Gutierrez

Email: ********@*****-********.***

Address:

City: Buckeye

State: AZ

Zip: 85326

Country: USA

Phone: 623-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I have 20 years experience working in the administrative field with strong leadership abilities. Energetic and reliable, skilled with working with a diverse group of people. Strong work ethic, professional demeanor and great initiative.Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines.

Educational Background:

High School Dipolma from Vandercook Lake High School, Jackson MI 1/2001 to 6/1986 (General Studies)

High School Dipolma from Arizona State University, Jackson MI 1/2001 to 10/2012

Job History / Details:

Professional Profile

I have 20 years experience working in the administrative field with strong leadership abilities. Energetic and reliable, skilled with working with a diverse group of people. Strong work ethic, professional demeanor and great initiative.Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines.

Qualifications

Microsoft Office

Team leadership

File/records maintenance

Reports generation and analysis

Consistently meet goals

Quick learner

Extremely organized

Strong verbal communication

Relevant Experience

Leadership

Served as key contributing member to Leadership team.

Calendaring:

Planned all meetings and travel for CEO.

Management Support:

Ensured smooth operations by supporting executive team.

Scheduling

Facilitated on boarding of new employees by scheduling training, answering questions and processing paperwork.

Training

Responsible for training all new employees to ensure continued quality of customer service.

Computer Proficiency

Created PowerPoint presentations that were successfully used for business development.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

File Management

Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all documentation has been received and filed.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Data Entry

Reviewed and updated correspondence files and scheduling database.

Technology Proficient

Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.

Payroll Assistance

Assisted with payroll preparation and entered data into cumulative payroll document.

Human Resources

Recorded and filed employee benefit, and annual evaluation information.

Experience

November 1986 to October 2007

Army National Guard Phoenix, AZ

Military

Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.Trained, coached and mentored staff to ensure smooth adoption of new program.Served as mentor to junior team members.Successfully led key projects which resulted in the overall success of trained individuals.Prepared correspondence, accounting and financial documents for analysis.

Education

1986 Vandercook Lake High School Vandercook Lake, Mi

High School Diploma General Studies

Arizona State University Phoenix, Az

Health Sciences

Currently attending

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