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Customer Service Manager

Location:
Brevard, NC
Posted:
October 10, 2012

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Resume:

Back to chriswhitlock.com

CHRISTOPHER WHITLOCK

aboysa@r.postjobfree.com

Brevard, NC

Objective: To obtain an IT position where I can contribute my specific knowledge,

experience and apply my proven work ethic and diverse skills.

Education

Grand Canyon University -- Online Campus

Masters in Business Administration -- 2011

Concentration in: Management of Information Systems

President's List

Western Carolina University -- Cullowhee, North Carolina

Bachelor of Science in Business Administration -- May 2005

Major in: Business Computer Information Systems

Dean s List

Experience

Transylvania County Schools IT -- Brevard, North Carolina

Technology Support, 2006 -- Present

Provide Technical Support for Transylvania County Schools

Hardware and Software Installation

Server and Client Installation and Maintenance

Western Carolina University Office of University Planning -- Cullowhee, North Carolina

Applications Programmer, 20052006

Contribute to the SCT Banner implementation

Develop and maintain Reporting Services for University Planning and Assessment

Western Carolina University Office of Admissions -- Cullowhee, North Carolina

Computer Support Tech, 2005

Contribute to the Admissions SCT Banner implementation

Develop and maintain Reporting Services for Admissions Office

Offer tech support and training to office personnel

Western Carolina University Public Relations and Information Technology -- Cullowhee,

North Carolina

Web Developer, 20042005

In charge of restructuring web sites including: Chancellor s Page, International

Programs Services, Women s Center,

We Lead, Humanities, Fine and Performing Arts, and others

Maintain web sites including: Information Technology, University Center, SACS, and

others

Rosman Fire Rescue -- Rosman, North Carolina

Volunteer Firefighter2002 -- Present

Served as

Treasurer, Deputy Chief, Asst. Chief, Captain and Lieutenant of the

Department

Developed and maintain department web site and devised system to archive and track

records

Self Employed -- Rosman, North Carolina

Web Developer, 2004Present

Designed and maintain web sites for Reese Custom Homes, Rosman Fire Rescue, Connestee

Fire Rescue,

Duckworth Insurance Agency, East Fork Baptist Church, Charlie Bagwell Memorial, Big

Branch Cabins, and others

Our Country Store Inc. -- Rosman, North Carolina

Assistant Manager, 1999Present

Built PC s to serve as registers and oversaw the selection and installation of

commercial sales software, and maintain network and server for five computers

Experience in Purchasing, Inventory Control, Customer Service, Analyzing and

Reconciling customer accounts, Accounts Payable and Accounts Receivable

Special Skills

Software / Development / Operating Systems VB 6.0, VB.NET, ASP.NET, Oracle 9i, Oracle

10g, HTML, VBA, PL/SQL, SQL, Microsoft Office, Microsoft Visual Studio.NET, Microsoft

Reports Manager, QuickBooks Point of Sale, Quickbooks Financial, Macromedia Fireworks,

Macromedia Dreamweaver, Macromedia Fireworks, TOAD, WS_FTP, Windows 98, Novell 6.5,

Groupwise, Novell ZenWorks, Windows Server 2000, Blackberry Enterprise Server, Suse

Linux Enterprise Server, E-DirectoryProfessional Activity, Community Involvement, and Certifications

Microsoft Technology Associate, 2012

PADI Certified Rescue Water Diver, 2011

CompTia Strata Certified, 2011

CompTia A+ Certified, 2010

North Carolina Certified Emergency Vehicle Driver, 2010

Novell Certified Linux Administrator, 2009

North Carolina Certified Firefighter II, 2009

PADI Certified Advanced Open Water Diver, 2008

PADI Certified Open Water Diver, 2007

Member of IEEE Computer Society, 2006 Present

Served as secretary for the Association of Information Technology Professionals at

Western Carolina University, 2004

Volunteer at Cullowhee Valley Elementary School providing tech support, 2003

Serve as a North Carolina Notary Public, 2002 Present

Serve as sound technician at East Fork Baptist Church, 1999 Present



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