Customer Service Project
Resume:
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Resumé
NOLEEN MELNIKOV
Phone: 510-***-****
San Francisco, CA. 94132
Email:*******@***.***
OBJECTIVE:A detail oriented, team player and strong work ethic individual looking for a
challenging position to grow within a organization.
PROFESSIONAL EXPERIENCE:
Lash Group (April 2008November 2011)
Reimbursement Counselor:
Researched, analyzed and processed reimbursement for consulting and service practice for
pharmaceutical and biotech companies;
Verify and process benefit information and obtain authorization;
Schedule appointments for patients;
Investigated and responded to patient inquiries
Work Metro (
April 2007March 2008)
Marketing Assistant
Designed emails using HTML, JavaScript, and VBScript language.
Researched product and service for potential markets;
Processed data entry/filing;
Answered phones and responded to customer inquiries;
Handled all incoming and outgoing mails;
Responsible for managing office calendar and meeting room schedules;
Updated and maintained databases and files; used html to edit and update websites;
Payless Shoe Source (April 2004April 2006)
Customer Service Clerk
Tracked Sales closing ratios;
Provided excellent customer service and assisted customers with questions.
Handled cash
EDUCATION:
City College, San Francisco, CA Jan 2012 (In progress)
Concentration in Computer Science and computer graphics
DeVry University,Fremont,CA(2006)
Bachelor of Science, Business Technical Management Concentration in Business Information
Systems
TECHNICAL HIGHLIGHTS:
Proficient in Microsoft Words, Excel, PowerPoint, Visio, Project;
Solid knowledge in HTML, JavaScript, VBScript, UNIX, Dreamweaver MX, SSH (Shell Scripting
Client), Homesite Photoshop, Illustrator, Indesign, Flash and File Zilla FTP;
Experience in building web pages and proficient in Novartis Database
.
Type 40 50 wpm
.
References
Prof. Daniel Gunter
Senior Project Advisor
Computer Engineering Technology
Devry University- Northern California
6600 Dumbarton Circle
Fremont, CA 94555Voice: 510-***-**** Fax: 510-***-****
www.devry.edu Alfred J. Hall
41082 Joyce Avenue
Fremont, California 94539 4426
******@***.***
Linkedin: http://www.linkedin.com/pub/al-hall/8/8a9/968 Prof. Paul Wilson
Senior Project Coordinator & Dean of Keller Management School
Business & Engineering Technology
Devry University- California
6600 Dumbarton Circle
Fremont, CA, 94555
*******@***.*****.***
Copyright 2012 by Noleen Melnikov. All rights reserved.
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