Manager Vice President
Resume:
Michael Stack
Email: *********@********.***
Address: ** ******* ***** *****
City: Hampton
State: NJ
Zip: 08827
Country: USA
Phone: 908-***-****
Skill Level: Management
Salary Range: 110
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
MICHAEL STACK
908-***-**** *********@********.***
SUMMARY
Accomplished Client Services/Client Relationship Manager, with a track record of sustaining client satisfaction and driving revenue growth, while providing master trust/custody solutions for sponsors of multi-billion dollar employee benefit plans. Cross sell services and respond to RFPs. Participate in new business development. Skilled in custody services, asset accounting and plan accounting; knowledgeable about regulatory reporting.
EXPERIENCE
STATE STREET BANK, Vice President, Institutional Investor Services 2003 - 2012
Developed and expanded client relationships in order to achieve customer satisfaction and revenue goals.
* Maintained and improved overall client satisfaction and reference-ability on annual client surveys which encompassed all product areas touching the client.
* Managed overall client relationships across all business units, including Performance & Analytics, Brokerage, Securities Lending, Retiree Services and Asset Management.
* Prepared strategic account plans which resulted in Asset Management, Transition Management and Compliance Monitoring cross sell deals generating $200,000 in annual revenues to existing clients.
* Engaged in business origination efforts by providing RFP responses, preparing presentation slides, and participating in finals presentations.
* Drove asset conversion process, including documentation, receipt and delivery of custody positions and cash, and accounting and recordkeeping reconciliations for both inbound and outbound transitions.
* Spearheaded complex asset and plan restructures serving as primary advisor to asset owners, asset managers, and operational units.
* Increased profitability via expense reductions of $50,000 through comprehensive analysis of existing cost structures.
* Reconciled billing profiles to fee agreements which led to recovery of additional annual revenues in excess of $10,000 for previously unbilled items.
* Increased profitability by $35,000 via renegotiation of fee agreements for unprofitable clients
* Developed and distributed monthly report cards which tracked service deliverables to top revenue clients and hosted client calls to review and discuss results.
* Provided ongoing support to clients regarding evolving regulatory reporting requirements relating to FASB, FBAR, and Form 5500 filings.
* On-boarded web-based applications and conducted on-site and web-based client training.
* Created and scheduled custom client reports for both web-based and manual delivery.
* Reviewed and distributed client invoices on a timely basis and owned the collection efforts for past due invoices.
* Conducted bi-annual reviews of SAS70/ SSAE16 controls and procedures with client compliance teams.
DEUTSCHE BANK, Vice President, Global Securities Services 1999 - 2003
Serviced corporate clients with multi-billion dollar defined benefit, defined contribution, and welfare benefit plans.
* Scheduled and conducted client visits on a regular basis to review current service deliverables and to assess opportunities for relationship expansion.
* Implemented rollout of successor web-based accounting application and conducted client training.
* Owned the responses to all accounting and custody inquiries from clients and client auditors.
* Led the successful conversion of legacy Deutsche Bank clients to State Street in 2003, with activities ranging from client communication, documentation collection, new account set-up, custody and cash delivery, accounting reconciliation, and creating profiles for web-based access to client portfolios, and cross-training State Street staff on all operating and procedural requirements.
* Managed client communication and impact surrounding Deutsche Bank's acquisition of Bankers Trust Company in 1999.
BANKERS TRUST COMPANY, Vice President, Global Client Services 1995 - 1999
Serviced corporate clients with multi-billion dollar defined benefit, defined contribution, and welfare benefit plans
* Supervised a team of three Client Services Officers charged with managing and supporting the on-going needs of both the client and related third parties.
* Recovered $675K in long-standing overpayment to successor trustee via negotiation with client and successor custodian which eliminated any need for Bankers Trust to fund a significant loss.
* Actively participated in new business development efforts, including RFP and finals presentation, which resulted in winning trustee appointment for multi-billion dollar daily valued defined contribution plan.
* Spearheaded complex asset and plan restructures serving as primary advisor to asset owners, asset managers, and operational units.
* Published detailed operating procedures for each trust/custody entity for each client.
CITIBANK, NA 1992 - 1995
Account Manager, U.S. Employee Benefit Trust Services 1993 - 1995
* Generated incremental revenues in excess of $100M via cross selling of electronic banking products, performance measurement and securities lending services.
* Initiated calling program to monitor client satisfaction that resulted in the retention of several key relationships
Senior Trust Officer, U.S. Employee Benefit Trust Services 1992 - 1993
* Promptly and professionally delivered all administrative services required by plan sponsors; frequent client contact.
* Coordinated and processed cash and securities transactions resulting in timely reporting and efficient cash management.
* Effectively resolved inquiries from clients and auditors that led to increased client satisfaction.
BANKERS TRUST COMPANY 1984 - 1992
Senior Trust Administrator, Retirement Services 1989 - 1992
* Handled administration and accounting of multi-billion master trust assets for defined benefit pension plans.
* Produced monthly plan accounting and reconciled plan assets to trust assets.
* Prepared supplemental information required for Form 5500 filings and responded to related customer inquiries.
EXPERIENCE
Montclair State University, Upper Montclair, NJ; BS Degree, Business Administration
P.C. SOFTWARE
Windows XP, Microsoft Office, Microsoft Outlook
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