Management Supply Chain

A Professional overview for

Marvin including a Resume and

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The Resume of Marvin Mackey

SUMMARY

Versatile executive with international operations experience combining

mechanical development, quality, manufacturability and support in high

technology electronics. An experienced manager that understands the

challenges and complexities of working with diverse cross-functional groups

to achieve a common goal. Experience in:

Operations

Customer Support

Order Entry

Corporate Business Practices

Return Material

Process Development & Simplification

An

independent contractor with a proven ability for business process

streamlining and

organizational development. I assist high technology companies with

the review, development and improvement of processes and

procedures related to supply chain flow, order processing and

document management.

PROFESSIONAL EXPERIENCE

CONSULTANT

2009

- Present

Operations, Order

Entry and Business Process

evaluation & development

ATRUA TECHNOLOGIES,

Campbell, CA

2003 - 2009

Silicon Based Fingerprint Swipe Sensor

for small form factor devices

Director,

Operations 2004

- 2009

Operations Consultant 2003

- 2004

Responsible for the management of Atrua's

sub-contract wafer fabrication and packaging supply chain, demand

forecasting, order entry, document control and business practices. The scope of

responsibility includes the development of the quality manual, policies, procedures, processes and forms

that are compliant with ISO 9001:2000.

Developed and documented

Atrua's data control system including part numbering, revision control and

change management.

Created a demand forecast model that begins with the sales forecast and places

demand on each sub-contract manufacturing partner in the supply chain.

Schedules Purchase Orders based on individual vendor lead times, shows

beginning inventory, shipments and ending inventory by month.

Developed, structured and

documented Atrua's Quality Management System, quality manual and quick

reference guide.

Structured both classroom

and on-line training for management and staff that included the quality system, document control and ESD

compliance.

INTEL CORPORATION, Mobile Communications Division,

Thousand Oaks, CA

1991 - 2003

Formerly Xircom, Inc.

Wired and Wireless connectivity products

and silicon for mobile computing

Director, Manufacturing Operations 2002 - 2003

Responsible for the critical interface between the division s wireless

development teams and contract manufacturers, including cost management,

quality engineering, manufacturing engineering and production test

development.

Pivotal contributor to the smooth integration of Xircom s Advanced

Manufacturing team into Intel s organizational structure while insuring a

continued flow of product.

Managed critical cost management team with quarterly cost targets

resulting in overall material cost reductions of over 40%.

Initiated the use of refurbished product as warranty replacements

producing annual savings of over $ 4M.

Sr. Director, Advanced Manufacturing 1995 - 2002

Organized and structured a diverse Advanced Manufacturing team that included

the integration of critical path manufacturing functions at the front end of

project development.

Led

cross-functional team of 125 staff and managers that bridged the vital link between engineering and

Pacific Rim manufacturers. Responsibilities included:

mechanical design, PCB layout, graphic and package design

test, reliability, manufacturing, component and compliance engineering

materials, data control, system test, product certification,

warranty, quality and

failure analysis

Achieved a 50% improvement in time-to-production and a 30% reduction in

ramp-to-volume. This had a dramatic effect on opportunity cost and market

share, as we were able to launch products and new technology sooner then

the competition.

Project managed the complex mechanical design and development of an award

winning flagship product that increased company revenue by more than 60%

over a 12 month period.

Sr.

Director, Customer Support Services 1991 - 1995

Developed and built an award winning Technical Support Group, including the

selection and implementation of call management and electronic support tools

as the foundation of an infrastructure that would support a $ 600M business.

Developed processes and pricing for fee based support options resulting in

$ 0.6M in annual revenue.

The team received the Software Support Professionals Association s STAR

award for 1996.

Implemented daily customer surveys to drive continuous improvement

resulting in independent surveys indicated that support was a major factor

in the purchasing decision.

Initiated and led innovative cross functional off-sites and team building

sessions, improving trust, communications and teamwork.

SQUARE D COMPANY,

Technical Services Division, Westlake Village, CA

1985 - 1991

Formerly Pertron

Controls Corporation

Industrial automation and power

distribution systems

Western Regional Manager 1988 - 1991

Developed a western regional service business from scratch that included

both service and service sales for industrial automation and power

distribution systems.

Led the team as it grew to 49 employees in nine cities generating annual

revenues over $ 7M.

Initiated semi-annual off-sites to focus the team and integrate new

employees that were spread across 13 states.

Director, Customer Services 1985

- 1988

Successfully forged an effective industrial automation customer support team

that included field operations, board repair, customer training and

documentation.

Provided direction and leadership in support of an overall business

strategy that demanded a total commitment to the customer. As a direct

result, market share increased from 50% to over 70% within a 2-year

period.

PRIOR EXPERIENCEincludes executive positions in Marketing, Support and Project management at

Wordplex and Sr. Technical positions at Pertec and Honeywell.

PROFESSIONAL

DEVELOPMENT

Integrated Supply Chain Management Stanford

University Connections

Management of High Technology Companies Stanford University, AEA/Stanford Executive Institute

Sales Management and Marketing Strategy University of Virginia, Darden School of Business

Field

Management of Sales People

American

Management Association

Finance for

Non-financial Managers

American

Management Association

Quality Education System Instructor Crosby Quality College

Quality Improvement Process Management Crosby Quality College

Retail Sales

and Astronomy

Moorpark

College, Moorpark, CA

Electronic Engineering Technology Heald Collage, San Francisco, CA

AFFILIATIONS

Association for Services Management International - AFSMI

Past San Fernando Valley & Los Angeles chapter officer and

past

professional member - 15 years

Software Support Professionals Association - SSPA

Past professional member

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The Professional Biography of Marvin Mackey

Successful

companies need individuals with versatile skill sets that can roll up their

sleeves and keep costs down.

I am a high technology veteran with U.S. and

Asia Pacific operations experience combining operations,

quality, manufacturability and support. Most recently I was the

Director of Operations for Atrua Technologies, a silicone based Fingerprint

Sensor manufacturer with production in Taiwan. Prior to that, I was Sr.

Director of Advanced Manufacturing for Xircom, a half billion-dollar global

wired and wireless mobile connectivity company with production in Malaysia. I also have an extensive background in

technical service and support operations.

By leveraging my diverse mix of management

experience, I understand the complexities of working with cross-functional

groups to achieve challenging business objectives.

I am a passionate problem solver with

an emphasis on process development. As an example of my organizational abilities, I was selected by the COO at Xircom to organize, build

and manage a new strategic organization tasked with ensuring product

manufacturability, knowing the majority of my background and technical

expertise at the time was in service and support and outside of operations

and engineering.

This 120 person team successfully reduced the

roll-out window for a diverse family of products whose critical launch dates

provided Xircom with a key competitive advantage. The global,

cross-functional responsibilities included mechanical design and development

PCB layout packaging compliance, component, test and manufacturing

engineering pre-production materials data control system test

quality and failure analysis. Other accomplishments included project

management for the mechanical development of RealPort, a patented, award

winning flagship product. I

initiated the use of refurbished product as warranty replacements, producing

annual savings of over $ 4M and structured, organized and built

Xircom s award winning technical support team, providing a pivotal

differentiator that established Xircom as the global market share leader in

mobile connectivity. Additionally, I developed a Western Regional service

business for Square D (a Group Schneider company).

An avid diver, mountain biker and snow skier, I

organized annual company white water rafting and ski trips as well as weekly

mountain bike rides as a means to foster team work and cooperation. I also

made extensive use of team building off-sites, brainstorming sessions and

annual departmental conferences to further forge strong relationships and

improve communication.

My

personal and professional development was enhanced through management

programs at Stanford University s Executive Institute, the University of

Virginia s Darden School of Business and the AMA.

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