Customer Service Representative

Robert Murphy

*** ******** ****** *******, ** ***12 678-***-**** ***********@*****.***

Education

B.S. Computer Science, 2009

Southern Polytechnic State University

Marietta, Georgia

Organizations: IEEE Software, Southern Polytechnic Chapter of Association for Computing Machinery

M.S. Computer Science, currently pursuing

Southern Polytechnic State University

Marietta, Georgia

Work Experience

Innovatum, Inc.

August 2009 Present

Associate Programmer

Job Description: Programming and testing for Delphi, .NET, and Flex technologies.

Innovatum, Inc.

October 2008 August 2009

Software Quality Assurance Intern

Job Description: I had many responsibilities as an intern including testing software for Microsoft and IBM System I platforms, database administration, programming, and software engineering.

Office Max

August 2007 September 2008

Technology Captain

Job Description: As technology captain my duties were ensuring that planograms were set to corporate specifications, training associates on new electronics, and working with representatives from Intel, Lexmark, HP, Samsung, and Canon to drive sales.

Blockbuster

August 2005 May 2007

Customer Service Representative

Job Description: My job as customer service representative was to sell membership upgrades, help customers find the movies they needed, and reshelf movies that have been returned.

Office Max

August 2004 January 2005

Technology Sales Associate, CopyMax Associate

Job Description: My duties were to assist customers with technology purchases, and process documents and desktop publishing in the copy center.

Skills

-Strong Linux/Unix

-Software Testing and Documentation

-C/C++

-.NET

-Microsoft SQL Server 2005

-MySQL

-Oracle

-Strong interpersonal skills

-Postgres

-Java

-IBM System I and System Z

-SPARC Assembly

-HTML

-PHP

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