Manager Engineer
Resume:
*rd Adrian Gresham
Remedy Engineering Lead at AG Solutions
Location
Washington D.C. Metro Area
Industry
Information Technology and Services
Overview
Current
Remedy Engineering Lead at AG SolutionsPast
Lead Remedy Engineer at ValidaTek, Inc
.
Lead Remedy Engineer at GDIT
Lead Remedy Engineer at Federal Deposit Insurance Corporation
Sr. Remedy Consultant at SPAWAR (Space & Naval Warfare Systems Command
)
Sr. Remedy Consultant at George Washington University
Senior Consultant at RIGID Systems
Manager / Sr. Remedy Developer at WHS (Washington Headquarters Services - Pentagon) -
RIGID Systems
Manager / Sr. Remedy Developer at SPAWAR (Space & Naval Warfare Systems Command) - RIGID
Systems
Manager / Sr. Remedy Developer at CNMC (Children's National Medical Center) - RIGID
Systems
Manager / Project Coordinator at Census Bureau - RIGID Systems
Manager / Sr. Remedy Developer at NIST (National Institute of Standards and Technology
) -
RIGID SystemsSr. Remedy Developer at New York City
Sr. Remedy Developer at US House of Representatives - RIGID Systems
IT Analyst / Remedy Developer at NFCU (Navy Federal Credit Union) - RIGID Systems
Remedy Developer at NIST (National Institute of Standards and Technology) - RIGID Systems
Remedy Developer at IRS (Internal Revenue Service) - RIGID Systems
Remedy Developer at DOT (Department of Transportation) - RIGID Systems
Remedy Developer/Administrator at VA (Veterans Affairs) - CIRC
Systems Engineer at DLA - Defense Logistics Agency
Remedy Developer/Administrator at Marine Corps - (Marine Corps Air Ground Combat Center)
Remedy Developer/Administrator at Marine Corps
see less
see all
Education
Virginia State University
Connections
310 connections
Public Profile
http://www.linkedin.com/in/remedyengineeradriangresham
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Summary
I am a Senior Remedy Engineer with extensive experience with the Remedy AR (Action
Request) System. I am also an Information Technology professional with experience with
technologies in application and web development, networking, integrations, IT training and
etc. I have excellent communication skills both written and verbal, and I have extensive
experience in software engineering life-cycle. This combination of skills makes me an
excellent and most desirable consultant.
Experience
Remedy Engineering Lead
AG Solutions
Currently holds this position
Lead Remedy Engineer
ValidaTek, Inc.
20112012 (1 year)
Lead Remedy Engineer
GDIT20112011 (less than a year)
Lead Remedy Engineer
Federal Deposit Insurance CorporationAugust 2008December 2010 (2 years 5 months)
Sr. Remedy Consultant
SPAWAR (Space & Naval Warfare Systems Command)
January 2008 July 2009 (1 year 7 months)
Gathered Functional Requirements via Workshops, Quality/Communication Plans, GAP
Analysis, Best Practices, Design, Development, Test Plan and Scripts, Training,
Configuration, and Implementation Plans
Developed customizations and provided technical support for Remedy AR System 7.1 and ITSM
7.0
Utilized BMC AIE (Atrium Integration Engine) to integrate SMS 2003 with BMC Atrium CMDB
Sr. Remedy ConsultantGeorge Washington University
Educational Institution; 5001-10,
000 employees; Higher Education industry
January 2008August 2008 (8 months)
Gathered Functional Requirements via Workshops, Quality/Communication Plans, GAP
Analysis, Best Practices, Design, Development, Test Plan and Scripts, Training,
Configuration, and Implementation Plans.
Developed customizations and provided technical support for Remedy AR System 6.3 and
Custom Help Desk application
Senior ConsultantRIGID Systems
20052008 (3 years)
Manager / Sr. Remedy DeveloperWHS (Washington Headquarters Services - Pentagon) - RIGID Systems
August 2007December 2007 (5 months)
Gathered Functional Requirements via Workshops, Quality/Communication Plans, GAP
Analysis, Best Practices, Design, Development, Test Plan and Scripts, Training,
Configuration, and Implementation Plans.
Configured and customized Remedy Change Management 7.0 to meet business requirements
Provided user training and technical support for WHS user community
Manager / Sr. Remedy DeveloperSPAWAR (Space & Naval Warfare Systems Command) - RIGID SystemsJuly 2007August 2007 (2 months)
Gathered Functional Requirements via Workshops, Quality/Communication Plans, GAP
Analysis, Best Practices, Design, Development, Test Plan and Scripts, Training,
Configuration, and Implementation Plans.
Configured Remedy Service Level Management 7.0 to meet business requirements. Created
Service Level Agreements to measure contractual SLAs.
Manager / Sr. Remedy DeveloperCNMC (Children's National Medical Center) - RIGID SystemsJune 2007July 2007 (2 months)
Gathered Functional Requirements via Workshops, Quality/Communication Plans, GAP
Analysis, Best Practices, Design, Development, Test Plan and Scripts, Training,
Configuration, and Implementation Plans.
Configured Remedy Change Management and Remedy Asset Management out of the box
Imported asset desktop and server data into the CMDB
Manager / Project CoordinatorCensus Bureau - RIGID SystemsMarch 2007May 2007 (3 months)
Provided Project Management Support which included project planning, scheduling, kick-off
meetings, and presentations to for Remedy ITSM 7.0 implementation
Manager / Sr. Remedy DeveloperNIST (National Institute of Standards and Technology) - RIGID SystemsJanuary 2006March 2007 (1 year 3 months)
Gathered Functional Requirements via Workshops, Quality/Communication Plans, GAP
Analysis, Best Practices, Design, Development, Test Plan and Scripts, Training,
Configuration, and Implementation Plans.
Developed the custom PC Billing Application (PCBS) for the National Institute of
Standards and Technology (NIST) utilizing the Remedy Action Request System. This
application is used to track inventory that was purchased to bill user's organization when
the support group provides parts and or new equipment for service calls.
Sr. Remedy Developer
New York City
Music industry
October 2005 January 2006 (4 months)
Gathered Functional Requirements via Workshops, Quality/Communication Plans, GAP
Analysis, Best Practices, Design, Development, Test Plan and Scripts, Training,
Configuration, and Implementation Plans.
Customized and configured ITSM suite with CMDB at Northup Grumman. Also integrated HP
OpenView to create Remedy tickets and send email notifications based on defined business
rules.
Trained application administrators and managers on the administration and the
functionality of the system.
Sr. Remedy DeveloperUS House of Representatives - RIGID SystemsJune 2005October 2005 (5 months)
Upgraded Remedy AR System 5.x to Remedy AR System 6.1 at the House of Representatives.
This project called for requirements gathering, product installation, implementation,
testing, and documentation
IT Analyst / Remedy DeveloperNFCU (Navy Federal Credit Union) - RIGID SystemsMay 2005June 2005 (2 months)
Conducted requirements analysis of the NFCU support environment with special focus on
Asset Management. The purpose of the document was to address the functional and
operational requirements of their Asset Management needs. The document was used as a
roadmap for implementing (BSM) Business Service Management.
Remedy DeveloperNIST (National Institute of Standards and Technology) - RIGID SystemsApril 2005May 2005 (2 months)
Conducted requirements analysis of the NIST IT support environment with special focus on
Change Management.
Trained application administrators, users, and managers in the functionality of the
Remedy Change Management system as it relates to the ITIL process.
Remedy DeveloperIRS (Internal Revenue Service) - RIGID SystemsMarch 2005April 2005 (2 months)
Upgraded AR System 4.x and Remedy ITSM Help Desk 4.x system to AR System 6.3, Help Desk
6.0, Flashboards 6.3, and Mid-Tier 6.3. This four-week project called for requirements
gathering, product installation, data and customization migration, implementation,
testing, documentation, and training.
Remedy DeveloperDOT (Department of Transportation) - RIGID SystemsOctober 2004March 2005 (6 months)
Gathered Functional Requirements via Workshops, Quality/Communication Plans, GAP
Analysis, Best Practices, Design, Development, Test Plan and Scripts, Training,
Configuration, and Implementation Plans
Developed custom Remedy In/Out processing application that integrates with the Remedy
Change Management 6.3 application
Remedy Developer/AdministratorVA (Veterans Affairs) - CIRCOctober 2003October 2004 (1 year 1 month)
Gathered Functional Requirements via Workshops, Quality/Communication Plans, GAP
Analysis, Best Practices, Design, Development, Test Plan and Scripts, Training,
Configuration, and Implementation Plans
Enhance, developed, customized and administered the VA Central Incident Response Center's
(VA-CIRC) Remedy Help Desk System on an ARS 5.1.2 (Win2000/SQL Server) running Help Desk
5.5, the SLA module, and Crystal Reports/Enterprise.
Developed Service Level Agreement time tracking mechanisms, based off SLA specified in
the contract
Integrated Remedy Help Desk with NetForensics Engine via email. Worked with NetForensics
engineers, to produce an XML formatted email in which the NetForensics engine emails the
Remedy mailbox and creates a trouble ticket classified as a Security Event. It also sends
a notification via email to the analyst of the ticket ID and description of the Event.
Maintained, administered, and managed the VA-CIRC Remedy Help Desk System. Maintaining
the system consists of troubleshooting errors, bugs, and 24/7 on call system support.
Systems EngineerDLA - Defense Logistics AgencyOctober 2001October 2002 (1 year 1 month)
Installed and Configured Windows NT 4.0 and Windows 2000 Dell Servers. Components include
troubleshooting and configuring SCSI adapters, disk partitioning, disk mirroring, file
system security NTFS, licensed software, emergency repair disk, network adapters, TCP/IP,
NetBEUI, network services, domains and workgroups; Developed, Managed and Administered
Helpdesk trouble ticketing and Inventory management system, with Support Magic
Integrated Crystal Reports Display engine with Support Magic using the ODBC driver and a
Crystal Reports Designer
Remedy Developer/AdministratorMarine Corps - (Marine Corps Air Ground Combat Center)
July 2000October 2001 (1 year 4 months)
Gathered Functional Requirements via Workshops, Quality/Communication Plans, GAP
Analysis, Best Practices, Design, Development, Test Plan and Scripts, Training,
Configuration, and Implementation Plans
Installed and maintained servers, workstations, and applications written for the Action
Request System: including SQL Server, Windows NT 4.0 Server/Workstation Windows 2000, and
Internet Information Server 4.0. Responsible for backing up the Remedy servers, which
includes: SQL database and the Remedy arx & def files.
Customized the TMS Remedy Help Desk application for the operation at MCAGCC.
Designed and implemented the Virtual Helpdesk Support System (VHSS) intranet to interface
with the Remedy helpdesk application
Designed an online training program for new Technicians with use of the Trainersoft
online training software
Remedy Developer/AdministratorMarine CorpsMay 2000July 2000 (3 months)
Installed, configured, and customized Remedy AR Web to interface with the Auto Asset
Tracking System (AATS) and associated Remedy applications.
Provided installation and configuration procedures and documentation for Remedy ARWeb to
AATS.
Education
Virginia State University
B.A; Information Systems, Information Systems Decisions Science; software engineering
1996 2000
Additional Information
Groups and Associations:
ARS Group Join
BMC Products Specialist Join
BMC Remedy & ITSM Professionals Join
BMC/Remedy Action Request System Gurus Join
ITIL Foundation Certified Join
ITSM Expert Join
Remedy Skilled Professionals (RSP) Join
Remedy User and Enthusiasts Group Join
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Arvind - [MCAD, MCP]
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