Software Maintenance

William Fraley dot COM

This is my website

Photo Gallery

Education

Hodges University, Naples, FL

Currently enrolled

Transferred credit from previous school and working toward Bachelor Degree

Davenport University, Dearborn, MI

Attended part-time from May 1994December 1999

Complete two thirds of my Bachelor Degree requirements

experience

IT DirectorGulf Bay Development Inc.

March 2001 - Current

My responsibilities include the maintenance, upgrading and supporting of over 200 desktop

computers, more than 15 servers, multiple local, wan, and wireless networks as well as

software installation and maintenance. I am also responsible for all communications and

data connections. This includes cellular phones, landlines, PBXs and switches, and data

network connections. Further responsibilities include assessment and assistance with all

things of a technical nature. My responsibilities are very hands-on in nature. We do 90%

of all projects, changes, and maintenance ourselves. We do have some maintenance contracts

for our phone systems and some of our Cisco equipment. We are using all Cisco routers and

switches for any of our main infrastructure needs. We also deploy some lower cost

equipment in non-essential areas. I currently manage on technician, but managed three

technicians at our peak.

I also created and maintained basic budgets for IT and company wide technology and

security needs. The level of budgeting did not include any real processing of funds, just

general allocations based on users, and known or projected costs.

SR Lan AdministratorChase (formerly Bank One)

December 1996February 2001

Responsible for LAN support and PC desktop setup/installation/troubleshooting. This

includes setting up and installing Netware servers, maintaining 99% Netware server up-

time, setting up and installing PC hardware/software, creating disk images for different

PC hardware, making site visits to Bank One branches and offsite campuses, setting up

objects in NDS using NW Admin, research and testing of corporate standard software and

hardware, using the Internet to find driver/application updates, Installing NAL

applications and scripts and working with users to determine hardware/software

requirements. Also requires assisting users in understanding how some applications/systems

function. Other duties include filling out forms for software and hardware orders and

filling out requests for software and hardware installations.

This position began as a contract through CIBER. I spent the first three years on the

treasury management software development help desk. I assumed a lead role very quickly.

This quick assumption of responsibility was due to my ability to assess the source of

problems quickly, and the ability to work effectively with customers over the phone. This

position also involved travel to customer sites for more in-depth troubleshooting and

resolution. I also maintained and updated (queries/reports/relationships) the call

tracking database used by this help desk. I essentially became the go-to guy for the 1st

tier help desk staff, 2nd and 3rd tier help desk staff, the help desk manager, and the IS

development staff. I helped resolve very technical program issues and resolved the

toughest client issues. The remainder of my employment here was spent performing the Sr

Lan Administrator functions described above.

IT ConsultantCIBER, Inc.

September 1995 December 1996

Worked as a

programmer analyst at First Chicago NBD (now Chase). Responsible for product

Alpha/Beta testing and support of corporate based products. Setup Test Lab to emulate

customer environments. The primary product was called NBDNET. It is an Online Banking

product for Corporate customers. Also responsible for product testing and support of

several other products including an imaging product, an ACH product and any/all

communications programs a customer may have been using to connect to our online banking

system. This support involved both internal and external customer support. The majority of

customers were within Michigan but some travel out of state was required. Also responsible

for maintenance/enhancement to a Microsoft Access database application that we used to

track customer support calls. This database required extensive modification as our needs

evolved. Acquired some HTML training during this position. This was a PC based support

position.

Assistant ManagerDP American Mailers, Inc.

January 1991September 1995

Responsibilities included all IBM compatible diskette to 9-track tape conversions, all

dBase IV application development, and setting up the JCL to produce manuscripts, mailing

labels, and inkjet tapes. In addition, I was required to research and design a PC network

in order to facilitate the sharing of files and printers. Other duties included

maintenance of all of the IBM and compatible PCs within the company and determining

software/hardware needs for all users.

skills

Intel/AMD based architecture, this includes servers/desktops/laptops/nettops

Cisco routers and switches

Modems, Network cards, PC Peripherals, Expansion cards, Motherboards, Scanners, SCSI

Devices, HP Jet Direct Printer Network Cards, Compaq Servers, switches and Routers, Print

Servers, wireless adapters, wireless routers, wireless access points, various other

peripherals

DOS, Windows (all versions), Windows Server (all versions), Active Directory, Linux,

Mac OS/X, OS/2, Oracle clients, Citrix Metaframe Client/Server, Cisco VPN Client,

Microsoft Access programming, Microsoft Office, Novell NetWare 3.xx/4.xx/5.xx,

Seagate/Veritas Backup Exec, TCP/IP, HTML, Netware console & utilities, HP JetDirect

printer configuration software, Device driver installation/configuration/updating, Startup

files (Autoexec.bat, config.sys, .ini, etc ) editing/pruning/removal, most other PC based

applications

Extensive experience with mobile devices, tablets, handheld POS devices, and many other

mobile and wireless technologies

A+, Net+, and Microsoft Office Specialist certifiedReferences available upon request.

Resume

William P Fraley

770-***-**** cell

****@*************.***

Copyright c 2012. All Rights Reserved.

Home About Me Resume Photo Gallery Links Contact

Contact this candidate