Customer Service High School

Rick Thomson

Email: aboyky@r.postjobfree.com

Address:

City: Jacksonville

State: NC

Zip: 28546

Country: USA

Phone: 910-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Food service professional with twelve plus years in FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Hard working and dedicated. Customer-centric and team-oriented.

Educational Background:

High School Dipolma from Jacksonville High School, Jacksonville NC 1/2001 to 6/2001 (Political Science)

High School Dipolma from East Carolina University, Jacksonville NC 1/2001 to 10/2012

Job History / Details:

Summary

Food service professional with twelve plus years in FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Hard working and dedicated. Customer-centric and team-oriented.

Highlights

Passion for customer satisfaction

Full service restaurant background

Strong work ethic

Natural leader

Staff development talent

People person

Dedicated and loyal

Event planning

Vendor negotiations

Experience

July 2012 to Current

Carolina Ale House Jacksonville, NC

Bartender

Provided prompt, efficient, friendly, and quality service at all times.

Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating. Communicated with customers regarding orders, comments, and complaints. Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests. Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections. Attempted to limit problems and liability related to customers' excessive drinking. Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages. Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons and minors. Immediately informed supervisors of any problems or unusual situations and took appropriate action. Maintained a positive working relationship with fellow staff and management.

June 2004 to July 2012

Archie's Pub Jacksonville, NC

Manager/Special events coordinator/Bartender

Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional service. Interacted positively with customers while promoting business. Developed and maintained exceptional customer service standards. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties. Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the business.

Strategically developed effective marketing plans to increase sales and profits while managing costs. Organized special events, including beer tastings, charity events, and promotions. Correctly calculated inventory and ordered appropriate supplies. Initiated negotiations regarding vendor contracts and kept updated records of contracts. Skillfully interacted with external vendors to obtain the best quality in pricing and product.

Routinely checked identification of patrons purchasing alcoholic beverages. Effectively handled customer complaints and special requests. Maintained a consistent, regular attendance record. Effectively and calmly resolved situations with intoxicated guests.

August 2002 to July 2004

Lone Star Steak House Jacksonville, NC

Server/Cook

Provided excellent customer service. Trained and developed multiple new employees. Greeted each customer with friendly eye contact. Informed patrons of establishment specialties and features. Performed all transactions in a cordial, efficient and professional manner. Spoke with patrons to ensure satisfaction with food and service.

Cooked the exact number of items ordered by each customer, working on several different orders simultaneously. Ensured consistent high quality of plate presentation. Operated large-volume cooking equipment such as grills, deep-fat fryers.

September 2001 to June 2002

Outback Steak House Greenville, NC

Busser

Provided excellent customer service. Always was friendly and helpful. Sorted and removed trash, placing it in designated pickup areas. Scraped and stacked dirty dishes, and carried dishes and other tableware to kitchens for cleaning.

September 1999 to August 2000

Carmike Cinema 7 Jacksonville, NC

Concession

Provided excellent customer service. Assisted co-workers.

Education

2001 Jacksonville High School Jacksonville, NC

High School Diploma

Vice President of the Student Body. Secretary of Peer Ambassadors, an organization that teaches conflict resolution delegated by your peers. Graduated With honors. Was awarded Daughters of the American Revolution citizen of the year award. Attended Legislator School at ECU in the summer of 2000. Lettered in varsity swimming and cross country. Was awarded the honors athlete award. Received the Leadership Scholarship at ECU.

East Carolina University Greenville, NC

Political Science

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