Customer Service Manager

Jeffrey Clouser

Email: *********@********.***

Address: **** ***** **** **

City: Mount Joy

State: PA

Zip: 17552

Country: USA

Phone: 717-***-****

Skill Level: Management

Salary Range: 38

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Jeffrey George Clouser

5133 Field View Dr., Mount Joy, PA 17552 717-***-**** *********@********.***

Experience

Customer Service Specialist

JBT, Palmyra, PA

October 2009 Present

Perform daily branch operations

Handle and process customer inquiries and transactions

Open new and service existing accounts

Community Banking Assistant Manager

Sovereign Bank, Lebanon, PA

October 2005 October 2009

Implemented sales and marketing processes

Ensured operational integrity

Coached and trained team members

Representative on the Sovereign Bank Business Diversity Council

Assistant Service Manager

Dutch Apple Dinner Theater and Hershey Farm Inn and Restaurant, Lancaster County, PA

July 2001 October 2005

Assured physical security and compliance with policies and procedures

Greeted and accommodated motorcoach tours and general guests

Ensured team members attempted to exceed customer satisfaction

Owner and Innkeeper

Maytown Manor Bed and Breakfast, Maytown, PA

January 2001 October 2004

Coordinated, publicized, and marketed events for the Inn and guests

Ensured that services exceeded customer satisfaction

Managed the daily operations of the business

Education

Bachelor of Science in Elementary and Special Education

Millersville University, Millersville, PA

Cum Laude Graduate, Major QPA: 3.64, Overall QPA: 3.45

Interests

Volunteer Activities: Common Roads Youth Organization, Silent Witnesses Of Central PA Protection Services, and the Pride Festival of Central PA. Singer with the Lancaster Symphony Chorus

References

References are available on request.

Contact this candidate