Manager Software
Resume:
JERRY LEE DUNLAP
Danville, Virginia 24541
Email: ***********@*******.***
Internet: http://mysite.verizon.net/vzeoithb
Work History
During this time frame I have been restoring a 100 year old home in Danville Virginia.
When I am not working on the home I enjoyed working with a 6 station home network in my
home and helping family and friends resolve there problems with their computers.
2002-2003
A to Z Information Services
Computer Tech
A to Z Information Services is an IT department for many businesses in and around the
Atlanta area. As a team member of A to Z Information Services I setup and test Windows 95,
98, ME, NT, XP and Windows 2000 operating systems for workstations to be install at our
clients business. We run network cables if necessary to complete the hookup of workstation
to the server and set up users and email accounts. We load special software that a
business may be using and set up both local and network printers. We install printers,
scanner, hubs, switches, and DSL and dial-up services. We perform monthly maintenance on
each computer at business that request the monthly maintenance service. I perform computer
upgrades and repairs, trouble shooting of hardware and software problems on Windows 95,
98, ME, NT, XP and Windows 2000 operating systems on Pc Computers. I provide computer tech
support assisting customers in trouble shooting of hardware and software problems on
Windows 95, 98, ME, NT, XP and Windows 2000 operating systems on PC Computers and giving
them step-by-step instructions to resolve those problems. I provide support to business
local network.
2000-2003Computer Consultant Dahlonega, Georgia
Self-employedComputer Consultant
As a Microsoft OEM System Builder I preinstalled genuine Microsoft products on Computer
Consultant PC Computers. I build, load, setup and test Windows 95, 98, ME, NT and Windows
2000 operating systems. I perform computer upgrades and repairs trouble shooting of
hardware and software problems on Windows 95, 98, ME, 2000 and NT operating systems on Pc
Computers. I provide computer tech support assisting customers in trouble shooting of
hardware and software problems on Windows 95, 98, ME, NT and Windows 2000 operating
systems on Computer Consultant PC Computers and giving them step-by-step instructions to
resolve those problems. I provide support to business local network, maintain business
financial and inventory records.
2002Reliable Business Products INC., Roswell, Ga.
Computer Tech
Responsible for loading, setting up and testing Windows 95, 98, ME, NT, XP and Windows
2000 operating systems for POS workstations for different restaurants that are our
clients. I perform computer upgrades and repairs trouble shooting of hardware and software
problems on Windows 95, 98, ME, NT, XP and Windows 2000 operating systems on Pc Computers.
I provide computer tech support assisting customers in trouble shooting of hardware and
software problems on Windows 95, 98, ME, NT, XP and Windows 2000 operating systems on
Computer Consultant PC Computers and giving them step-by-step instructions to resolve
those problems. I provide support to business local network. I build, test and ship
Polycom voice and video communication network systems. I am responsible for sending out
replace parts (RMA s) to customer that have failed parts in their systems using the Fed Ex
web shipping software.
2002VAR Source International Alpharetta, Georgia
Computer Tech Support
Setup and loaded Windows 98, ME, NT and Windows 2000 operating systems on VAR Source
International PC Computers and tested systems. Assisting Dealers in trouble shooting of
hardware and software problems on Windows 95, 98, ME, NT and Windows 2000 operating
systems on VAR Source International PC Computers and giving them step-by-step instructions
to resolve those problems.
1998-2000:
Infotel Distributing Alpharetta, Georgia / Proteva Marketing Group Alpharetta, Georgia
Computer Tech Support Supervisor
Assisting 50-75 end users and dealers daily in trouble shooting of hardware and software
problems on Windows 95, 98 and NT operating systems on Proteva Pc Computers and then on
Infotel Pc Computers and giving them step-by-step instructions to resolve those problems.
Provide support to company local network. Also built, tested and repaired systems. I also
made all the Masters for the Atlanta Proteva Pc Computers.
1990 to 1998North Georgia College & State UniversityPublic Safety Officer
Police Sergeant
Working very closely with the Department Head and Secretary on the development of a
computerized database for vehicle registration. Involved in the tutorial of staff members
in the Department of Public Safety on both Dos and Windows applications. In addition to my
regular duties as a Public Safety Officer. As a certified Police Officer I was responsible
for the protection of the lives and property of the students, faculty, staff, and visitors
of North Georgia College & State University. Patrolling the Campus grounds, working both
the weekday evening shift and weekend day shift.
1990 to 1994Computer Consultant Dahlonega, Georgia
Self-employedComputer Consultant
Work with customers on building, upgrading and troubleshooting of their IBM platform
microcomputers. Recommend, configure and install of 4th generation applications, such as
Windows and Windows-95 software tools. Provided telephone support service.
1987 to 1990Self-EmployedAutomobile Mechanic
I worked with Gene Justis, out of his shop in Dahlonega Georgia
1984 to 1987Stamey Chevrolet Dealership Cleveland, Ga.
Parts Manager, Computer Systems Operator
Responsible for the maintenance and upgrades of database applications, which included
data entry, modification, report generation, and backup. In charge of the process of daily-
computerized upgrades, warranty claims and parts orders, using an IBM, and ADP micro 2000.
1981-1984Cody Chevrolet and OldsmobileAutomobile Assistant Parts Manager
I worked in Dahlonega, Georgia for Cody Chevrolet and Oldsmobile Dealership as an
Assistant Parts Manager.
Hardware
Microcomputers (AT, XT, 286, 386, 486, Pentium, PII, PIII and PIV). I have installed
setup and configured hard drives, floppy drives, modems, sound cards, cd-roms, zip-drives,
tape-drives, scanners, dvd-drives, memory and printers. I have setup dial up networking
using Novell NetWare software.
Software
Dos, Windows-3.1, 95, 98 ME, NT, Windows-2000, XP, Microsoft Office 95, 97, 2000,
WordPerfect, spreadsheets, word-processing, NetWare connect and database applications.
Utility applications (Norton Anti-Virus, Norton PC-Anywhere, Veritas Backup Exec,
Textbridge Pro, Front Page, Windiag, Pc-Doctor, Check it, HD test, Stacker, Pc Tools).
Awards and Community Service
Several volunteer hours with local Department of Family and Children Services, North
Georgia College staff members, North Georgia College students and the high school to
assist with computer maintenance and software problems.
Military
1971-1979
Honorable Discharge; USN.
1976-1979 Insured that maintenance action forms were correctly scanned, completed, and
verified as assistant to Work Center Supervisor at Cecil Field, FLA. Responsible for
insuring flight safety of TF-41 Turbo -- Fan Jet Engine as Quality Assurance Collateral
Duty Inspector. Supervised mechanics during tear down, build up and testing of the TF-41
Turbo -- Fan Jet Engine as Crew Leader.
1973-1975 Supervised line ground support. Responsible for insuring the safety of
launching and recovery of aircraft at Naval Air Station Keflavik, Iceland.
Education
1990-Present self- educated on IBM computers and software
1994 North Georgia College Word-Perfect Advance Computer Course
1991 Northeast Georgia Police Academy; 250 hour course, placed 4th in the class,
graduated with honors
1984-1986 ADP Computing Company System Operator Course, Interactive Inventory Course, AMC
-- DCS Course1981-1984 Received many Certificates of completion at the GM Training Center, Atlanta,
Georgia for attending GM Automobile Mechanic Schools.
1972-1973 Aviation Machinists Mate, Petty Officer Second Class. Graduated from AFUN "P"
School, AMFU "A" School, Aviation Machinist "A" School, P-3 T56-A-10-14 Engine and Related
Systems School, Corrosion and Quality Insurance Inspector School.
1971 Awarded G.E.D. B Average
Last changed: July 13, 2012
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