Customer Service Sales

Susan Burgess

Email: *********@********.***

Address: *** * **** ***** **., Unit 4009

City: Chicago

State: IL

Zip: 60611

Country: USA

Phone: 312-***-****

Skill Level: Experienced

Salary Range: 30

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Susan A. Burgess

505 North Lake Shore Drive, Unit 4009

Chicago, IL 60611

312-***-****

*********@********.***

EXPERIENCE

* Macy`s State Street, Chicago, IL - 2009 - 2010

Retail sales and customer service, Coach leather ware. High volume seller.

* Kelly Services, Chicago, IL_ - 2008 - 2009

Customer service, receptionist, and administrative assignments at CLTV and Chicago Tribune.

* Self Employed - 2001-2008_

Managed logistical aspects of sale/disbursement/investment of family and business assets.

* Vibron, Inc, Avon Lake, OH; Chicago, IL

Twenty-plus years with an established design, consulting and manufacturing firm.

Results-oriented small company experience with a wide range of responsibilities.

* Assistant to President, Customer Service Manager, Sales

* Organize and support effectiveness of President and management team, all aspects.

* Sales, direct and phone; marketing support; sales tracking.

* Resolve customer service issues, phone and in person.

* Primary phone contact & in-person entry point (reception) for clients, vendors and subcontractors.

* Negotiate payment terms; process accounts receivable.

* Cost control management and reporting.

* Liaison and problem solver for clients, vendors, and employees.

* Issue and negotiate purchase orders for materials and subcontracting.

* Compose executive correspondence, contracts, and company documents.

* Develop and update tracking and operational systems: business, sales, technical, inventory.

* Negotiate payment, work flow, and delivery issues with customers

* Share bottom line responsibility.

EDUCATION

Moser Secretarial School, Chicago, IL Secretarial, Business - Assoc. Degree

Bradley University, Peoria, IL Liberal Arts

Baldwin Wallace College, Berea, OH Mgmt, Marketing - Graduate level studies

SUMMARY OF ADDITIONAL SKILLS

Computer: Macintosh computer/software, Microsoft Office, Excel, Internet, E-mail, data entry

Liaison: Communicate effectively with all customers, employees, subcontractor and consultants

Secretarial: Typing speed, 85+ wpm, all transcription methods. Gregg shorthand. Executive assistant.

Writing: Compose correspondence and all documents. Proofreading. Excellent vocabulary/spelling.

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