Sales Management

Keith Fletcher

Email: *********@********.***

Address: **** ******* **

City: Burbank

State: CA

Zip: 91504

Country: USA

Phone: 818-***-****

Skill Level: Senior

Salary Range: 85

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

KEITH R. FLETCHER

*********@********.*** ~ 818-***-****

SENIOR EXECUTIVE

Meticulous, tenacious, driven professional with substantial executive-level experience in directing teams and project managing business improvement projects that increase productivity and reduce overall costs.

* Developed one of the fastest growing social networking sites, with over 100,000 members in the first 8 weeks and over 1,000 new members added per day

* Develops strategic goals for technology in partnership with business-unit leaders

* Managed all technology for over 1000 retail stores

* Extensive international experience

* Consistently meets or exceeds established goals/objectives through innovative strategic initiatives.

* Exceptional leader, establishing high-performance teams and maximizing productivity through a collaborative environment and a positive work ethic.

* Intimate knowledge of CRM systems, successfully implemented CRM systems for large publishing and Web companies

* Exceptional project management skills

* Possesses detailed knowledge of ERP and financial systems, procedures and policies

* Establishes environments utilizing cutting-edge technology, maintaining close watch for evolving products that are in line with corporate objectives.

* Identifies inefficient processes, and implements best-practices methodologies and continuous-improvement programs.

* Demonstrates subject matter expertise in beta software, becoming featured in multiple articles/press releases for such companies as Novell, Microsoft, Citrix, and Research in Motion (RIM).

Areas of Expertise

Social Networking ~ Business Planning ~ Infrastructure Design/Implementation ~ System Architectures ~ Cisco

Process Improvement ~ Best Practices ~ Large-Scale/Rapid Deployments ~ Leadership ~ Web Development

Contract Negotiation ~ Accounting Systems ~ Structured Methodologies ~ Mentorship ~ Training ~ Six Sigma

Change Management ~ VOIP ~ Data Center Management ~ Application Development ~ Server Virtualization

Relationship Cultivation ~ Cost Reduction ~ Medical ~ Communications Systems ~ Database Design ~ PMO

ERP Systems ~ Technology Visionary ~ Financial Systems ~ Project Management ~ Planning and Implementation

Global Vision ~ Multinational Experience ~ Design ~ Network Architect ~ Pharmaceuticals ~ Hospitality ~ Real-Estate

CAREER ACCOMPLISHMENTS

COMPUTER NERDS 4 YOU

* Developed and delivered Yeresbook a social network site with over 100,000 official members within its first 8 weeks.

* Developed multiple social networking campaigns to drive traffic and profitability for multiple clients

* Delivered multiple tablet applications, including:

- The iPad application for the Robb Report Holiday Host Guide, released November 2010

- iPad and Android education games/applications in conjunction with B1 Media, for the Smithsonian

- The Cat Mouse Dog game for USATV

* Developed Smart TV applications for Sony, Samsung, Sharp and other platforms

* Deployed compliance/patient communication systems in office automation for medical practices.

* Selected and implemented Apparel Magic for Seven7Jeans, a complete clothing design, manufacturing and sales system

* Delivered multiple unified messaging systems in conjunction with the ComTel Group

* Established more effective invoicing systems for various Zorian-family-owned Cash And Carry markets, which enabled them to fully reconcile their cash-based sales and purchased products that were paid for in cash.

CURTCO MEDIA

* Led a core business system replacement project involving the CRM, circulation management, ad tracking, projection management, purchasing, and AR systems.

* Reduced event project cost overruns by 40% by identifying the need for and establishing in-house an events budget-management/purchasing system.

* Managed the public facing Web and E-commerce teams, delivered multiple versions of RobbReport.com and 5 other publication sites and developed the E-commerce system which permitted advertisers to place local ads directly without salesperson intervention.

* Eliminated need for 30% of AP personnel by implementing integrated AR system to automate invoicing process.

* Drove the implementation of multiple complex projects to increase operational efficiency, including:

- A datacenter consolidation project involving moving multiple datacenters into a single, secure, 24/7 facility.

- Complete reworking of the sales process by implementing a comprehensive CRM and sales management system including training the entire sales force and accounting department on the new procedures and systems.

- Both a comprehensive 24/7 helpdesk and a complete HRIS system.

- Delivered a unified messaging platform that permitted remote offices to be serviced from a central operator.

* Consistently delivered on 100% of all goals/targets within established budget and timeline while replacing 90% of IT nationwide for a publishing company targeting the ultra affluent with such titles as The Robb Report and Worth

LOWE ENTERPRISES

* Directed the selection/implementation of an enterprise-wide ERP solution, Clarus Financials - now part of Oracle Financials.

* Led the effort to standardize the enterprise on a single chart of accounts, making it possible to fully consolidate the books of all divisions for the first time.

* Created a more efficient work environment for projects via a smart-sharing project which was featured by Microsoft at their CIO conference.

* Earned recognition for delivering projects within established budgets and timelines.

* Turned around IT teams by replacing underperformers with high performers and standardizing project management, business-process re-engineering, and change-management methodologies.

* Developed Tenant Connect, a CLEC in CA, CO and TX, to deliver services to tenants in commercial buildings.

* Met aggressive production dates and ensured full compliance by replacing technology infrastructure within first 18 months with new hardware, software, and user training programs.

* Increased daily user productivity 9.5%, saved $80K in setup hardware costs, and reduced recurring annual costs $75K by establishing company as first outside Microsoft to fully implement in production Beta Office 2003 and SharePoint Server 2003, as well as to deploy MSOffice 2003 onto all desktops at almost no cost.

PROFESSIONAL EXPERIENCE

COMPUTER NERDS 4 YOU, Los Angeles, CA 2009 -2012

Vice President, CTO: Managed consulting projects within the Los Angeles area, including such services as developing a complete social networking site directed at eastern European groups, implementing a full ERP solution for Seven7Jeans, creating a full IT direction/strategy built around the solution to more effectively and efficiently manage an increase in sales. Assume government agency projects, such as a telecommunications infrastructure design for a Glendale, CA, security company that supplied identification systems for the DOD. Conduct business development efforts to bring in new projects, focusing most recently on entertainment and social media projects for a local television network.

CURTCO MEDIA, Malibu, CA 2005 - 2009

Vice President, CIO: Directed a key magazine publisher's IT group with offices located across the U.S. and affiliates in Russia, China, and Turkey; and devised/implemented all strategies for stabilizing the company's environment, ensuring servers/services no longer went offline regularly and establishing the company's first IT security system. Facilitated regular meetings with unit leaders to discuss and prioritize projects, establish expectations/goals, and reconfigure the IT underperforming team.

LOWE ENTERPRISES, Los Angeles, CA 1997 - 2005

Sr. Vice President, CIO: Led IT strategic direction across more than eight divisions of a leading pension-fund management, financial advising, real estate, development, and hospitality company with multiple U.S. and European offices, with more than $6.5B in managed funds. Revitalized inconsistent and outdated infrastructure and applications. Clearly defined all business goals, such as meeting 35% annual growth rate, through regular meetings with key business leaders. Documented "As-Is" and "To-Be" states and defined return on technology investments. Cultivated strong business-leader relationships to ensure greater involvement in IT activities and support cost containment and continued improvements. Defined desktop standard and reissued 2,000+ computers to 50 worldwide locations, supported by 80+ servers.

PHILLIPS VAN-HEUSEN, Bridgewater, NJ 1995 - 1997

Director Global Telecommunications: Was responsible for the technology for over 1000 retail stores. Designed, deployed and managed the global infrastructure supporting all manufacturing, quality assurance and information management.

EDUCATION

UPSALA COLLEGE, NJ, Bachelor of Arts in Business Administration and Computer Science

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