Customer Service Sales

DANIELA MATEI

Senior Administrative Professional

Experienced Customer Advocate

** ******* ***** ******** ****, ON L4E 0J8 647-***-**** (cell) 905-***-**** (home) ****************@*****.***

Summary of Qualifications

A polished professional with over 10 years of experience in the corporate worldA positive and confident approach combined with strong interpersonal and proven leadership skills A great communicator with solid emotional intelligence skills for a smooth conflict management Consistently recognized for superior performance and exceeded internal/external expectations

Professional Experience

May 2007 – May 2012

All Languages Ltd. is a full service Canadian born and operated Translations and Interpreting Company, helping people communicate in over 120 languages since 1971. Bringing the world together, one word at a time.

Senior Account Coordinator October 2010 – May 2012

Most of the Account Coordinator’s duties listed below with focus on top accountsInvestigate client needs, consult and educate clients on company’s products and servicesProposal work-up, presentation and contract negotiationLeads and quotes follow-up on all new and potential clientsSenior support to junior team members, coach, guide and mentor in daily operations and client relationship aspects

Achievements:

- Secured several new key accounts and retained and/or expanded most current top accounts via stellar customer service and successful project management

- Acquired and managed the largest project for 2008, 2009 and 2011 (worth 100K+ each), one of them being a 40 languages website translation project

- Conducted price/service focused market research on North American and International competition providing senior management with meaningful data for price schedule review and update – 2009/2011

- Reviewed, modified and updated company templates and marketing materials for both the Translation and Interpreting Departments that lead to higher overall close ratios

Account Coordinator May 2007 – October 2010

Daily processing of translation quotes and orders by responding to client request for new initiatives, working with the productions team, shipping projects to the clients in a timely mannerEfficient resource and project coordination, including text analyses and translation assets creation Regular Quote & Order follow-upsContinuous customer service: client relationship building and maintenance, complaint resolution

Achievements:

- High client satisfaction and retention ratio

- Recognition for great teamwork

- Became number one (in a team of 8) on productivity and sales revenue for the year

October 2006 – May 2007 Citywater International Inc. has specialized in point-of-use water filtration systems since 1990. Since its inception, water filtration has been its sole focus and its specialty is sales, installation and servicing of water filtration systems.

Executive/HR Assistant October 2006 – May 2007

Assist the CEO and two busy VPs in all daily activities, including, but not limited to:Calendar management, meeting preparation, coordination and follow-upReports preparation and presentation to the CEO and VPsTravel arrangements, social events coordination and phone screening;HR: recruiting for admin and sales staff, including initial screening and first interviewNew employee orientation, including reference check, file creation and maintenanceDevelop and implement a series of company policies including the company employee handbookReception coverage during lunch hours and other clerical/admin duties

Achievements:

- Successfully organized several new sales teams trainings, including travel/accommodation and preparation of training materials

- Independently hired the last AR coordinator

- Created numerous company policies as well as the Company Employee Handbook

U.S Embassy

Chisinau, Republic of Moldova June 2002 – Aug 2006

The American Embassy in Chisinau protects and promotes American interests and develops relations with Moldova through contacts with Moldovan government, business, labor, agriculture, media and education leaders.

Administrative Assistant

Bilateral Affairs Office/Office of Defence Cooperation Nov 2004 – Aug 2006

Ensuring the smooth daily operations of the office by ordering supplies, managing calendars, scheduling and coordinating internal and bilateral eventsPrincipal Host Nation assistant to an American Officer or Non-Commissioned Officer with responsibility for successful unfold and completion of bilateral eventsExecutive assistant to the American Officer, planning and coordinating civilian projects with local authoritiesProviding verbal interpretation and written translations from Romanian/Russian into English and vice versa (mostly military, technical, legal, medical as well as general, business materials)Interpreter and main POC for visiting travelling contact teams from Western Europe and the United States

Achievements:

- Consistently earned above average ratings on performance evaluations

- Earned reputation as being first to arrive and last to leave especially when facing critical projects and deadlines

- Worked well with the U.S. State Department through the U.S. Embassy in Chisinau

- Translated for U.S. Ambassador, North Carolina Adjutant General, Moldovan Minister of Defence and other local and U.S. dignitaries on numerous occasions.

Association Manager

Chisinau Embassy Employees’ Association June 2002 – Nov 2004

General management and administration of the association and its officeGeneral services development, implementation and continuityMerchandise and service sales/orders, stock replenishment, and inventory control Cash receipts, and reporting for purposes of accountingNegotiation for services and goods, including recruitment of contractors and staffWritten and verbal translation to and from English, Russian, and Romanian

Achievements:

- Increased number of active memberships and maintained a general positive cash flow position

- Introduced and implemented new services, including: Car Wash, Tailoring and Dry Cleaning

International Women’s Club of Moldova May 2002 – Aug 2004

International Women's Club of Moldova is a social and charitable club with the following aims: welcoming and assisting women who are new to Moldova; fostering friendship amongst our members; furthering its knowledge and understanding of the wonderful host country and raising funds for charitable projects, which benefit women and children throughout Moldova.

Administrative Assistant/Translator

Organizing club meetings, registering new members and maintaining a members’ database, providing administrative support to the IWCM President, vice-president and treasurerPreparing informational booklets about the club and its activities, including its charity eventsProviding verbal and written translation from English into Romanian and Russian and vice versaProviding bonds and connections between members of the club and their guests speaking different languages (English, Romanian, Russian, Italian and French)

Education

Moldova State University BA in Foreign Languages: English-German Philology June 2004

Chisinau Republic of Moldova

Mircea Eliade General High School Diploma June 2000 Chisinau Republic of Moldova

Continuing Education

Emotional Intelligence Program – Certificate of Completion May, 2012

Institute for Health and Human Potential, Toronto, ON

Think on Your Feet Workshop – Certificate of Achievement March, 2012

Mcluhan&Davies Communications, Toronto, ON March 2012

Professional Selling Course – Certified Sales Professional Designation

Canadian Professional Sales Association, Toronto, ON September 2011

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