Sales Customer Service

Marcial Torrez-Jimenez

**** ****** **** *********, ** 92509

949-***-**** **************@*********.***

Skills Summary Outstanding presentation skills, interpersonal skills, social perceptiveness, and amazing sales abilities Over six years of experience working with clients in a sales environment Over six years of experience managing and directing others, completing projects within strict deadlinesProficient in Microsoft Office, and very computer savvy

Professional Experience

Licensed Optician, April 2010 to Present Lens Crafters, Montclair, CAConsistently lead team in sales exceeding sales goal archiving up to two hundred percent to sales plan at times Recognized consistently as regional top twenty sales person throughout the past year Earned consistent commendations for exemplary Customer Service Excellence

licensed lab manager, April 2009 to April 2010 Lens Crafters, Hemet, CAAchieved subject matter expertise rapidly, promoted to management team within two yearsMaintained working relationships with outside processing facilities, customers, and regional management teamManaged multiple projects simultaneously within strict deadlines and budgets

Lab technician, June 2005 to April 2009 Lens Crafters, Ontario, CAMaintained database of client records and utilized technical skills to operate office equipment Served as the team leader of the laboratory technician team, Manufactured lenses, fulfilled work orders quickly and efficientlyEnsured the quality of numerous eyeglass lenses

Education

California State University, San Bernardino, CA

Bachelor of Arts in Communications, June 2009

Dean’s List

Key courses: Oral Communication, Intercultural Communication, Persuasion, Non Fiction Writing and Reporting, Conflict Communication, Business and Professional Communication, Small Group Communication, Computer Mediated Communication

Leadership

Chaplin, Sigma Phi Epsilon, Sept 2005 to January 2009 CSU, San Bernardino, CAImplemented university and chapter-based Standards and Codes of ConductPlanned and produced over 40 recruitment events leading to an over three hundred percent increase in membership Developed a volunteer partnership with the local Boys and Girls Club of America

Volunteer, April 2005 to June 2009Developed public relations/ marketing plan for the reopening of the San Bernardino Animal Wellness Center.Recruited and managed volunteers, budgeted volunteer projects within strict guidelinesAssisted in planning, and production of local Ronald McDonald House 10th Anniversary Gala

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