Quality Assurance Project
Resume:
UJJWAL DAGA, B. Tech, MBA
Toronto, ON, M3J 1L4
*******@********.*****.**
EXECUTIVE Profile
Business Analyst with 5+ years of full-time work experience in delivering application development and systems integration projects in IT services, telecommunications and software development industries1.5 years of Telecom experience: Design and development of Ericsson’s IP-based broadband solutionsHands on experience in the implementation of enterprise server infrastructure projects, with expertise in Microsoft server technologies, network routing, backup and recovery, virtualization, data storage and web applicationsWorked directly with customers and product managers in gathering business and technical requirementsAdept at preparing system design and functional specifications; possess advanced skills in Excel, Word and VisioRecent MBA graduate with specializations in Information Systems and Finance; capable of working with both business and technology stakeholders at all levelsDeveloped an Excel-based decision support system for sales forecasting and cash flow analysis using VBA Received client appreciation and ‘Best Campus Hire’ award at Wipro Technologies for the year 2006Received core value award for Innovation for a performance improvement initiative at CA Technologies; filed a patent for the idea
Business requirements gatheringDesign and functional specificationSDLC, PMLC (Agile and waterfall) Object-oriented analysis and designApplication development (C/C++)MS Excel (VBA, Forms, Macros, Solver)MS Visio (UML diagrams)
PROFESSIONAL EXPERIENCE
Business Systems Analyst (Multiple Contracts) Sep’11 – Mar’12
TemboSocial Inc., Toronto Optimized the quality assurance process to devise new and efficient ways to track deficiencies and speed up the release cyclePrepared test plan documents and led User Acceptance Testing (UAT) of web-based employee engagement software applications for 3 product releases
Business Consultant (Intern) May’11 – Aug’11
The Glasgow Group, TorontoConducted research to analyze project management practices across multiple industries through surveys, workshops and interviews with senior executives; authored 2 whitepapers and several blogs on the topic
Senior Business Analyst Aug’09 – Aug’10
CA Technologies (formerly Computer Associates), IndiaLed a 3 member development team in a critical systems integration project of ARCServe, CA’s proprietary data protection solution using agile development methodologiesResponsible for assigning and monitoring work of the programmers, facilitating successful completion of the development activitiesManaged a cross-functional team initiative over a 3-month product development cycle to resolve security vulnerabilities and memory errors in source code, improving software reliability by more than 30%Participated in Joint Application Design (JAD) sessions with business users and IT implementation teams to finalize business requirementsPerformed benchmarking studies, analyzed 3 competitors’ products and presented findings to product managers, securing buy-in to introduce 2 new product featuresConducted technical training and worked closely with the sales and documentation team to create manuals and user guides for product releases
Business Analyst May’07 – Jul’09
CA Technologies, IndiaCollaborated with external vendors to implement a technical feature that improved the data backup performance of virtualized environments by 50%; filed a patent for the idea and received core value award for InnovationAwarded director’s award recognizing contribution in creating customized backup solutions within aggressive timelines; the solution helped retain 2 large value accounts as CA clientsIntroduced a new process for reporting and tracking of technical issues raised by CA’s internal IT department, significantly reducing the issue resolution timeCreated a new functional specification document to capture business requirements of a critical product component; template was adopted as a standard across the Business UnitConducted knowledge sharing sessions for functional teams; created training modules for new staff
Business Systems Analyst - (Telecomm) Nov’05 – Apr’07 Wipro Technologies (Client: Ericsson), IndiaMediated communication between the client and offshore team members to analyze business requirements and deliver change requests on broadband solutions; Received ‘Best Campus Hire’ award for the efforts in 2006Delivered a proof of concept for the integration of a new feature with open source network analyzer applications (Ethereal and Wireshark) on Windows, yielding high customer satisfaction and a dedicated project worth $160K
EDUCATION
Master of Business Administration GPA: 6.6/9 Apr’12
Schulich School of Business, York University, Toronto Majored in Operations Management and Information Systems, FinanceGraduate Teaching Assistant: Evaluated project submissions for advanced quantitative courses8-month consulting project: Provided strategic recommendations to a leading provider of healthcare services in Canada by examining industry trends, competition, and company performanceDeveloped an Excel-based decision support system for sales forecasting and cash flow analysis using VBA
Bachelor of Technology GPA: 8.1/10 Jun’05
West Bengal University of Technology, IndiaMajored in Computer Science Engineering, graduating in top 10% of the class
TECHNOLOGY
Applications: Enterprise architecture design, Custom application development, Excel programming, Use casesTechnologies: Microsoft Server technologies, Virtualization (VMware, HyperV), Disaster Recovery, Backup and Storage fundamentals, Networking concepts and protocols, Web ServicesOperating Systems: Hands-on experience working with Microsoft Server operating systems, VxWorks, UnixLanguages/Technical Tools: C/C++, Perl, SQL, UML, XML, MS Visual Studio, Rational ClearCaseBusiness Tools: Microsoft Project and Office Suite (Word, Excel, PowerPoint, Access, Visio, Outlook)
ADDITIONAL
Member, Consumers Council of Canada (Toronto): Created consumer awareness as part of an online reputation management campaign run by Young Consumers NetworkInterests:
– Avid writer of blogs on organizational management practices
– Owner of a LinkedIn group that actively engages a community of business professionals in exploring how Solution Focus, a change management approach can be applied to and benefit different business practices
– Keeping current with upcoming technological innovation, industry best practices and business trendsReferences available upon request
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