Sales Engineer
Resume:
ANACLETO A. DE LEON, JR.
CCVP,CIPT, CCNP, CCDP,CUDN,CCSI,CCIPE
Home Tel/Fax. no. 510-***-****
Cell Phone: 510-***-****
email: ********-***@*********.***
Business Objective: Seeking a challenging position in Pre-Sales or Post-Sales where my expertise in IP Telephony, Network Audit and assessment, Data Networking and excellent people skills will be utilized and maximized for the success of the team and the company.
Certifications: CCIE Voice (written)
Cisco Certified Voice Professional(CCVP)
Cisco Unity Design Specialist
Cisco Unity Support Specialist
Cisco Rich Media Specialist
Cisco Express Foundation Specialist
Cisco IPCC Express Specialist
Cisco IP Telephony Specialist (Operations,Design, Support)
Cisco Certified Systems Instructor
Cisco Certified Channel Interface Processor
Cisco Certified Network Professional
Cisco Certified Network Associate
Cisco Certified Design Associate
Cisco Certified Design Professional
Personal Reference: Available upon request
TECHNICAL BACKGROUND
Consulting Practice for Voice over IP including Planning, Design, Installation and Configuration for multinational or global companiesData Communication experience includes Network planning, design, and Implementation including Project Management for voice, video and data.Cisco Unified CallManager 7.x/6.x/5.x/4.x, CallManager Express, Unity, Unity Connection, Unity Express, MeetingPlace Express, IPCC Express, Unified Call Connector., SRST, ARC, Auto AttendantAvaya IP Telephony and Media GatewaysVoice over IP using Cisco Gateways and GatekeeperIP Video Conferencing using Cisco Gatekeepers and ProxyWAN Quality of Service for Voice, Video and DataInstallation and configuration of Cisco routers, Multiplexers, CSU/DSU, modems and other devices for Local Area Network (LAN) and Wide Area Network (WAN).Use of network test equipment like Adtech and SmartBits and PaGentPacket over Sonet, ATM, Frame Relay, ISDN, T1, X.25 installation and configuration.Previous work experiences includes configuration and troubleshooting of Bay Networks products and 3ComPre-sales and Post-sales support and education.EIGRP,RIP, OSPF, BGP, Frame Relay, ATMQuality of Service (QoS)Kepner-Tregoe Analytical Problem solving methodology
DETAILS OF WORK EXPERIENCE
PERIOD OF EMPLOYMENT September 2008 – February 2009
EMPLOYER Salient Networks
POSITION Engineering Manager
Duties and Responsibilities
Manages the post-sales and helpdeskIP Telephony consulting and planning/design Installation and Troubleshooting of VoIP/IP TelephonyPlanning, Designing, Writing Statement of Work, Low Level DesignPre-Sales and Post Sales SupportDevelopment of Cisco business practice and vendor strategic alliance
PERIOD OF EMPLOYMENT February 2008 – Sept 2008
EMPLOYER Unified TelData Inc(contract)
POSITION Senior Network Consultant
Duties and Responsibilities
IP Telephony consulting and planning/design (Cisco and Avaya)Installation and Troubleshooting of VoIP/IP TelephonyPlanning, Designing, Writing Statement of Work, Low Level DesignPre-Sales and Post Sales SupportDevelopment of Cisco business practice and vendor strategic alliance
PERIOD OF EMPLOYMENT February 2006 – December 2007
EMPLOYER Orange Business Services
POSITION Senior Network Consultant
Duties and Responsibilities
IP Telephony consulting and planning/design (Cisco and Avaya)Installation and Troubleshooting of VoIP/IP TelephonyPlanning, Designing, Writing Statement of Work, Low Level DesignPre-Sales and Post Sales SupportExtensive knowledge in Cisco CallManager, Cisco Unity/Unified Messaging, IPCC Express, CallManager Express, Cisco Unity Express, Attendant Console, SRST
PERIOD OF EMPLOYMENT November 2005 – February 2006
EMPLOYER LiteScape Technologies
POSITION Senior Support Engineer
Duties and Responsibilities
Support and Troubleshoot the corporate network (LAN and WAN)Voice over IP software implementationInstallation and Support of CallManagerMarketing Support for our enterprise software applicationsSpeak at conferences and exhibits
PERIOD OF EMPLOYMENT September 1999 – August 10, 2005
EMPLOYER Cisco Systems
POSITION Voice TAC Engineer III
Duties and Responsibilities
Troubleshoot Customer’s Voice and Voicemail related issues including QoS, CallManager, Unity Voice messaging and Network Infrastructure.Escalation for AVVID/IP Telephony cases.Troubleshoot AVVID installation and operations issues
Previous group within Cisco:
Duties and Responsibilities
Maintain 99.997% availability of Cisco global WAN backbone(troubleshooting, optimizing, routing).Integrates Cisco’s acquisition to our Network(Engineering sites)Install, configure, deploy and troubleshoot Cisco routers to remote sites and HQDuty Engineer every 2 monthsImplementation of POS, Sonet DS3 and ATMs over CAPNET(Cisco All Packet Network)Converted Singapore as a regional hubConfiguration and deployment of H.323 Gatekeepers and Proxy for Video Conference over IPInstallation and deployment of AS5300 for Voice over IPLead engineer for designing, implementing and deploying WAN Quality of Service globallyProof of Concept Lab testing for different products and technologyGlobal IPSec/Encryption
PERIOD OF EMPLOYMENT May 1998 – September 1999
EMPLOYER Sabre Group
POSITION Senior Network Consultant
Duties and Responsibilities
Provide 3rd level of technical support for Field Engineers.Trouble shooting and Network supportAmerican Airlines Airport Network
PERIOD OF EMPLOYMENT March 1994 – April 1998
EMPLOYER All-Tech Consultancy Asia-Pacific Pte Ltd
POSITION Systems Engineering Manager
Network Consulting, planning, design and auditLAN/WAN Project ManagementPre/Post Sales presentationsTenders/Bid Manager and Proposal writingProject Implementation and troubleshootingProject Implementation and 3rd level supportCisco Installation and troubleshooting
PERIOD OF EMPLOYMENT MAY 1991 - NOV. 1994
EMPLOYER MFL INC.
POSITION SYSTEMS SUPPORT MANAGER
Installation and support of Synoptics communication products.Installation and support of Cisco products.Provides pre-sales and post-sales support.Conduct technical training and seminars.Provide support for AT&T Systimax PDS.Installation and support of PC/TCP softwares.Project/Staff management.
PERIOD OF EMPLOYMENT OCT. 1989 - JUN. 1991
EMPLOYER PUREFOODS CORP.
POSITION NETWORK ADMINISTRATOR
Planning, installation and configuration of Novell Netware LANs.Integration of remote LAN into the corporate LAN.Integrating the Novell LAN into the VAX network.Setting up of Digital PathWorks LAN.Supporting end-users and application programmers for Data communication needs.Conduct training and seminars about the Data communications.
Educational Background: B.S. Computer Engineering
St. Louis University, 1989
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