Sales Customer Service

Max Ratner

San Francisco, CA *****

www.installerworld.com

*******@***.***

OBJECTIVE

Seeking a position as entry level engineer or Internship with an engineering firm.

EDUCATION

San Jose State University, 2009-Current Current Overall GPA 3.47Pursuing a degree in Mechanical Engineering (Mechatronics)

City College of San Francisco, 2002-2009Received an Associate’s Degree in Engineering Initial emphasis on Computer Science. Completed 10 units of C++ programming language with exposure to UNIX.Member of CCSF Engineering Club.Engineering GPA 3.5

COMPUTER SKILLS

Programs/Languages: AutoCAD 2000-20011 (750+ hours), Pro-E Wildfire5, Inventor 2008-2011, SolidWorks 2008-2009(500+ hours), Surfcam, Mastercam X3, C++, Matlab 7.0, Multisim 9, Matlab 2008, LabVIEW, Mach 3, Acrobat Pro Extended.

Operating Systems: Windows 98/XP/VISTA/7, UNIX.

Office Software: MS Office, Adobe Premier, Adobe After Effects

EXPERIENCE

Mechatronics Lab Instructor, San Jose State University. 2010-CurrentOversaw 40 students during the lab session and answered questions.Developed new labs for students to perform.Assigned and graded lab reports written by the students.Developed a process for in-house PCB manufacturing, to use in labs.

Project Engineering Intern, Peterson Power Systems. Summer 2010Developed 3D CAD capabilities of Sales and Engineering Department.Worked with other project engineers on submittal for customers.Taught the project engineers to use Autodesk Inventor for proficient use with large Caterpillar generator set assemblies as well as demonstrated new features in AutoCAD 2011 LT.Created As Built drawings of Generator Sets and wiring schematics in AutoCAD for submittals and O&M’s.Continued as an on-call 3D draftsman.

Tooling and Machining Assistant, Powercut Modern Technology. 2002-2003.Read blueprints for various parts such as bushings, cases, templates, prototyping designsUsed computer modeling packages - AutoCAD & Surfcam - to draw up the blueprints and generate G-code.Setup/Operate CNC machines for various process tools.Cut and prepared various steel and aluminum billets as well as various plastic compounds for machining.

Assistant Manager of Sales and Installation, Circuit City. 2005-2007.Oversaw the installation shop and product installations.Resolved customer service issues. Maintained budget numbers for sales aspect of the department.Trained and certified new associates in both sales and installation.Performed inventory maintenance to ensure the system synched with on-hand products.Monitored installers to ensure that they hit their install budgets.

Car Audio Installer, Circuit City. 2002-2005.Installed and repaired complex alarms, radios, speakers, and other car electronics. Performed custom installations using fiberglass, plastics, and various other fabrication materials.Read complex wiring schematics and interpret on how to build them.Contacted insurance companies for installation payment.Kept up with various new car technologies.Designed and maintained electronic test equipment for testing of speaker polarity and 12V power.

Sales Counselor, Circuit City. 2000-2002.Learned in-store current products and features.Maintained inventory of the store products via company’s internal computer sales system.Cleaned and maintained the department.Greeted customers and offered assistance.

PROJECTS

CNC Mill Development, Summer 2009Designed, fabricated, and assembled a fully functional computer controlled mill.Used Solidworks 09 to analyze and create a working model.

Balsa Wood Truss Design/Analysis, Fall 08Designed in AutoCAD 09, analyzed in excel and fabricated a balsa wood truss.The 12 gram truss handled a 96lb load under compression before failure.

Oak Geared lifter, Spring 08Objective was to build an all natural ramp without using any metal or plastics.Designed the lifter using AutoCAD 08.

AWARDS

David Brown Fellowship in Mechatronics, San Jose State University 2010

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