Customer Service Sales

Daniel Cater

* ******* **** ********+, Ontario L*Y 0N8

Phone: 905-***-****/416-***-**** Email: ******.*****@*****.***

Professional Profile

Driven Customer Service Professional with 8 years of extensive experience in Policy Accounting, Retail Sales, and Music in the Insurance, Retail, Food & Beverage, and Music Industries. Insightful, results-oriented professional with notable success increased sales and customer service satisfaction. Effective communicator; able to explain technical processes in an easy-to-understand terms.

Core Competencies:

Operating Credit/Debit Terminals

Preparing Food & Beverages

Technical Summary

Ingenium (Capsil)

AS400

Professional Experience

RBC Insurance

Sep/ 2009-Jul/ 2012

Policy Accounting Adminstrator

Provide administration and customer service for various Policy Accounting functions with a basic Life and Living Benefits system knowledgeApply premium cheques paid by clients to their respective policies on various softwareProcess draw date, payer and mode change requests of premiums on the software systemRespond to external and internal client requests by phone and emailMaintain and update computerized and hard copy records of clients with life insurance policiesAnswer general customer inquiries regarding their policy

Bombay & Co.

Oct/2011-Jan/2012

Seasonal Stock Associate

Responsible for all the inventory in the store Performed Inventory Count of the MerchandiseChecked the packing slip against purchase orders to ensure that the correct products and quantity were shippedOrganized the layout of merchandise for the storeEnsured that enough products were available on handAssisted customers find products

CMRRA

Sep/2008-Apr/2009

Mechanical Licensing Administrator (Intern)

Performed Inventory Count of the Merchandise

Denny’s Restaurant.

Aug/2007-Dec/2010

Cook

Responsible for preparing hot and cold meals in the kitchenPrepared hot & cold meals as per customers’ ordersTracked the Inventory of Food Ingredients

Daniel Cater

2 Hepburn Gate Brampton+, Ontario L6Y 0N8

Phone: 905-***-****/416-***-**** Email: ******.*****@*****.***

Foot Locker

Nov/2006-Apr/2007

Sales Associate

Responsible for Assisting Customers with the ProductsOperated the Credit/Debit Card TerminalsAssisted customers to find products: shoes, apparels, accessoriesProcessed Exchanges & ReturnsOrganized the layout of the merchandise on shelves and hangers

Education and Training

Diploma-Human Resources Management

2012

Sheridan College

Advanced Diploma-Music Business Management

2009

Durham College

High School Diploma

2005

St. Francis Xavier

References Available Upon Request

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