Engineer Active Directory

Bill Griswold Home Phone: 704-***-****

**** ***** **** ****** *****: 704-***-****

Waxhaw, NC 28173 Email: *********@********.***

URL:

SENIOR SYSTEMS ENGINEER – ACTIVE DIRECTORY/EXCHANGE SERVER ENGINEER

MCTS 2008/Exchange 2007, MCITP 2008/Exchange 2007, MCSE 2003_Messaging, MCSE 2003+Security, MCSE 2003, MCSA 2003

SUMMARY

A highly motivated and seasoned technology professional with a proven track record, Bill is a ‘make your headache go away’ type of person that initiates, owns, and follows through. He has a good eye for the ‘bigger picture’ and crafts solutions for immediate needs in a way that keeps that bigger picture in mind. He has sound judgment and the ability to look ahead, foresee, and avoid problems, completing projects on time and within budget.

Bill is well-liked by his coworkers and customers and can work with little supervision. He can lead as well as follow and makes a valuable contribution to any team. An encourager by nature, he is friendly, upbeat, and ‘gets’ customer service. His oral and written communication skills are top-notch. Bill’s style of leadership encourages others to follow his example of attitude and ambition. He brings finesse and diplomacy to bear in sensitive situations. He has served in various leadership capacities as Technical Services Manager, IT Director, Manager, and Senior/Lead Engineer.

RELEVANT EXPERIENCE

Windows 2008/2003/2000 Active Directory Support, Troubleshooting, (Re)EngineeringMicrosoft Exchange 2010/2007/2003/2000 Administration & TroubleshootingNetwork Infrastructure Support, Troubleshooting, (Re)EngineeringTCP/IP, DNS, WINS, DHCP, HTTP, POP3, SMTP, RPC, SMB/CIFS, Kerberos, IIS, SIPCisco Routing, Firewalls, Protocol Analysis

CAREER EXPERIENCE

- Charlotte, NC (Full Time Employee) May 2011 – Present

Senior Support Escalation Engineer – SharePoint Team

Provided phone support for SharePoint server and client technologies. Public Key Infrastructure (PKI) – certificates.SharePoint 2010, 2007 – InfoPath 2010, 2007, 2003 - Charlotte, NC (3-month contract) Jan 2011 – May 2011

Enterprise Platforms Support Engineer – Security

Provided phone support for security issues and Microsoft’s security-related family of products & technologies. Public Key Infrastructure (PKI) – certificates.Microsoft Forefront Threat Management Gateway (TMG) 2010Microsoft Internet Security and Acceleration (ISA) Server 2000, 2004, & 2006

Peak 10, Inc. (Insight Global) - Charlotte, NC (90-day contract) Aug 2010 – Nov 2010

Senior Systems Engineer

Provided architecture, design, and support for server farms located in multiple datacenters across the United States. Active Directory 2008/2003Exchange 2010/2007Microsoft SQL 2008/2005SharePoint 2010/2007VMware ESX 4.x & Hyper-VCitrix XenApp 4.x & Windows 2008 Terminal ServerCisco switch & PIX firewall configurationPublic Key Infrastructure (PKI) - certificates - Charlotte, NC (1-year contract) Mar 2009 – March 2010

Enterprise Messaging Support Engineer – Unified Communications

Provided phone support for Microsoft’s Unified Communications family of products. Public Key Infrastructure (PKI) – certificates.Office Communications Server 2007 R2 Exchange Server 2007 Unified MessagingOCS 2007 Speech Server Live Communications Server 2005

- Charlotte, NC Jun 2006 - Aug 2008

Senior Active Directory Infrastructure Engineer – Windows 2008/2003/2000/NT/2000

Provided Tier 3 support for Tier 1 & Tier 2 engineers for Active Directory and Exchange issues.Served as an escalation point for complex network and Active Directory issues.Performed packet-level protocol analysis & troubleshooting using NetMon, Ethereal (WireShark), & PacketyzerIdentified 'choke points' in our processes and provided palatable relief.Served as Technical Account Manager for large customers with complex environments.Provided remote infrastructure management using a variety of protocols & tools including RDP, Citrix, WDS, SMS 2003, DameWare, MOM 2005, SCOM 2007, modifying rules, groups, & defining exceptions on MOM & SCOM. - Charlotte, NC (4-month contract) Jan 2006 - May 2006

Enterprise Platforms Support Engineer – Active Directory

Provided phone support for infrastructures w/ as many as hundreds of domain controllers.Deployment and domain architecture, migrations from NT4 to 2000/2003/2003R2Site Links, Trusts and Subnets, DNS, WINS, DHCP, NetBIOSDCPROMO, Backup/Restore, Disaster Recovery (DR)DFS/FRS, AD & SYSVOL replication, LDAP, ADSI, FSMO, KCCGroup Policy, Profiles – Local, Mandatory, Roaming, Terminal ServerSecurity – Account Lockout, Authentication, Authorization, Kerberos, NTLM, Trusts

- Charlotte, NC May 2005 - Dec 2005

Network Engineer

Provided full network/systems engineering, troubleshooting and support for small to medium size businesses.Email, messaging, and collaborationHigh-speed Internet access w/firewall protectionApplication, database, web, FTP, and FAX serversInteroperability with Novell and/or Apple - Charlotte, NC (1-year contract) Apr 2004 - Apr 2005

Enterprise Platforms Support Engineer- Active Directory

Provided phone support for infrastructures w/ as many as hundreds of domain controllers. Deployment and domain architecture, migrations from NT4 to 2000/2003/2003R2Site Links, Trusts and Subnets, DNS, WINS, DHCP, NetBIOSDCPROMO, Backup/Restore, Disaster Recovery (DR)DFS/FRS, AD & SYSVOL replication, LDAP, ADSI, FSMO, KCCGroup Policy, Profiles – Local, Mandatory, Roaming, Terminal ServerSecurity – Account Lockout, Authentication, Authorization, Kerberos, NTLM, Trusts

- Charlotte, NC Jul 2000 - Apr 2004

IT Director

Provided complete engineering and management for all data and voice services.Configuration, installation and maintenance of network hardware and software.Windows 2000/2003 Servers – AD, DDNS, WINS, DHCP, migration from Novell NetWareMicrosoft Exchange 2000 Server – Administration, migration from Novell GroupWiseMicrosoft SQL Server 2000 – Implementation and AdministrationFirewall/Security design using Microsoft ISA Server 2000Cisco Catalyst switches, AS400 communicationsNetwork printing solutions involving IBM, Lexmark, and HP network printersHiring/Management of IT staff, budget preparationComplete responsibility for Meridian Option 11c voice equipmentEngineering of phone bank & Internet connectivity for live, interactive TV broadcasts/webcastsManagement of complex vendor relationshipsNetwork Design/Project Management – Conceived, designed, managed a four-building Ethernet network - rewiring, burying fiber, installing switches, microwave dishes between buildingsRedesign of TCP/IP addressing scheme & establishment of redundant DHCP, DNS, & WINS serversDesign of desktop support strategy for Win9x, Win2K, WinXP and Macintosh desktops

- Charlotte, NC Apr 1999 - Jul 2000

Lead Systems/Network Engineer

Provided server, network, and desktop support for small to medium businesses.System & network engineering, design, and troubleshootingCisco router configuration & troubleshooting, light firewall/security design using IOS access lists

ENTEX Information Services - Charlotte, NC Apr 1997 - Apr 1999

Systems Engineer – Network & Professional Services

Provided support for a small NT 4.0 & NetWare 4.1 LAN.Internet & intranet web sites & Exchange serversCisco & 3Com routersa cc:Mail to Exchange (Outlook) migrationNT 4.0 Domains & BDCsTCP/IP, DHCP, WINS, & DNSIIS (for FTP & HTTP sites)Author of several business proposals

Prizm Technologies - Charlotte, NC Oct 1995 - Apr 1997

Systems Engineer

Provided complete desktop support of WFW, 95, and NT clients.TCP/IP troubleshooting and 3270 connectivityNetWare 3.x and 4.x (user management and login script modification)NT PDCs (Configuring user accounts, access rights, and shared directories) - Charlotte, NC Apr 1995 - May 1995

Corporate Network Support Engineer

Provided corporate network support for Microsoft Windows NT Server NT 3.5.Received TCP/IP and Windows NT support training.Provided technical support for other engineers.

- Waxhaw, NC Oct 1988 - Jan 1995

Macintosh Support Coordinator (April 1990 – Jan 1995)

Field Maintenance Technician (April 1989 – April 1990)

Technician (Oct 1988 – April 1989)

Directed Macintosh support services for our branches in 53 countries.Support and troubleshooting in an IBM/Macintosh environmentSeveral major documentation assignments as a technical writerTwo small software development projects that involved user testing & IU designAdvanced classroom training for DOS, Macintosh, & Windows usersAn AppleTalk LAN that coexisted with a NetWare 3.12 LAN

EDUCATION

Northeastern Bible College – Essex Fells, NJ 1980

Three years completed toward a BA in Literature

PROFESSIONAL CERTIFICATIONS

Cisco Systems

Credential Date Achieved

Certified Cisco Network Associate (CCNA) 1998

Certified Cisco Design Associate (CCDA) 1998

CompTIA

Credential Date Achieved

A+ (Windows, Macintosh, and DOS specialties) 1998

Microsoft Corporation

Credential Certification/ Version Date Achieved

Microsoft Certified IT Professional Enterprise Messaging Administrator on Exchange 2007 7/23/2012

Microsoft Certified IT Professional Designing Messaging Solutions with Microsoft Exchange Server 2007 7/9/2012

Microsoft Certified Technical Specialist Exchange Server 2007, Configuration April 30, 2012

Microsoft Certified Solutions Associate/Expert Windows Server 2008 April 16, 2012

Microsoft Certified IT Professional Enterprise Support Technician on Windows Vista March 26, 2012

Microsoft Certified IT Professional Consumer Support Technician on Windows Vista March 7, 2012

Microsoft Certified IT Professional Enterprise Administrator on Windows Server 2008 February 20, 2012

Microsoft Certified Technology Specialist Microsoft Windows Vista, Configuration February 20, 2012

Microsoft Certified IT Professional Server Administrator January 28, 2008

Microsoft Certified IT Professional (MCITP) January 28, 2008

Microsoft Certified Technology Specialist Windows Server 2008 Active Directory: Configuration November 15, 2007

Microsoft Certified Technology Specialist Windows Server 2008 Network Infrastructure: Configuration November 15, 2007

Microsoft Certified Technology Specialist Windows Server 2008 Applications Infrastructure: Configuration November 15, 2007

Microsoft Certified Technology Specialist (MTCS) November 15, 2007

Systems Engineer: Security Microsoft Windows Server 2003 April 04, 2005

Systems Administrator: Security Microsoft Windows Server 2003 March 28, 2005

Systems Engineer: Messaging Microsoft Windows Server 2003 March 08, 2005

Systems Administrator: Messaging Microsoft Windows Server 2003 March 03, 2005

Systems Engineer: Messaging Microsoft Windows 2000 February 08, 2005

Systems Administrator: Messaging Microsoft Windows 2000 January 31, 2005

Systems Engineer: Security Microsoft Windows 2000 January 11, 2005

Desktop Support Technician Microsoft Windows XP January 05, 2005

Systems Administrator Microsoft Windows 2000 December 09, 2004

Systems Administrator: Security Microsoft Windows 2000 December 29, 2004

Systems Engineer Microsoft Windows Server 2003 December 09, 2004

Systems Administrator Microsoft Windows Server 2003 December 02, 2004

Systems Engineer Microsoft Windows 2000 February 07, 2002

Professional + Internet MCPI 2.0 - Certified Professional + Internet December 07, 1999

Systems Engineer + Internet MCSI 2.0 - Systems Engineer + Internet December 07, 1999

Systems Engineer Microsoft Windows NT 4.0 December 03, 1997

Professional MCP 2.0 -- Certified Professional December 05, 1995

Novell

Credential Certification/Version Date Achieved

Certified NetWare Administrator (CNA) NetWare 3 1997

Certified NetWare Administrator (CNA) NetWare 4 1998

Certified NetWare Engineer (CNE) NetWare 3 1997

Certified NetWare Engineer (CNE) NetWare 4 1998

Certified NetWare Engineer (CNE) NetWare 5 2000

TECHNICAL SKILLS

Network Operating Systems (16 yrs):

Windows 2008/2003/2000/NT, Novell Netware 3/4/5

Desktop Operating Systems (27 yrs):

Windows 7, Vista, XP, 2000, NT4, NT3, ME, 9x, 3x, 1.0, DOS 1.0-6.22,

Mac OS 1.0-10.0, UNIX/Linux

Networking (16 yrs):

Layer2: Ethernet (802.2, 802.3), Token Ring (802.5), Wireless (802.11)

Layer3/4: IPv4, IPv6 (light exposure), TCP, UDP, ICMP

Application: DNS, WINS, DHCP, HTTP, POP3, SMTP, RPC, SMB/CIFS, Kerberos, SIP

Hardware (11 yrs):

Servers: Compaq, Dell, HP, IBM

Networking: Cisco routers, Catalyst switches, SonicWALL, and PIX firewalls

Other (11 years):

Exchange 2010, 2007, 2003, 2000, 5.5

SQL 2008, 2005, 2000, 7.0, 6.5

IIS 7.5, 7.0, 6.0, 5.0, 4.0, 3.0, 2.0

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