Customer Service High School

Pearl Hernandez-Seiler

Email: ********@*************.***

Address:

City: Phoenix

State: AZ

Zip: 85033

Country: USA

Phone: 602-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Enthusiastic former Supervisor and dedicated employee with high integrity, strong work ethic and great leadership skills.

Educational Background:

High School Dipolma from Carl Hayden High School, Phoenix AZ 1/2001 to 5/1981 (all)

Job History / Details:

Career Focus

Enthusiastic former Supervisor and dedicated employee with high integrity, strong work ethic and great leadership skills.

Summary of Skills

Process development

Consolidations

Conflict resolution

Negotiation skills

Computer literate/proficient

Problem solving

Customer satisfaction

Customer service

Payroll

Communication skills

Process management

Managing diversity

Interpersonal effectiveness and teamwork

Leadership skills

Multi-task oriented

Accomplishments

Data Organization

Classified, recorded and summarized numerical and financial data to compile and keep financial records for staff.

Data Verification

Checked figures, postings and documents for correct entry, mathematical accuracy and proper coding.

Management

Supervised five critical areas out of six for Check Processing.

Staff was anywhere from 10 employees to 40 employees depending on the area I was supervising during the last ten years.

Organizational Development

Responsible for cross training employees in all areas of Check Processing.

Professional Experience

June 1981 to October 2009

JP Morgan Chase Phoenix, Arizona

Supervisor

Started with Valley National Bank as a Data Control operator in 1981. I worked in this area for 16 years going through various mergers, transitions, and upgrades. Valley National merged with Bank One who then merged with JP Morgan Chase. Data Control consisted of data entry from the branches to input into a data base. After 16 years I transferred to Check Processing. I was first a group leader of Lundy which later became Image Reject Repair, then after a year, became supervisor of that area. There was six areas in Check Processing and I was supervisor of five of the six areas. They were Set-Up, Sorter, Proof, Image Reject Repair and Transit. I was responsible for the workflow and meeting Money Card release on a daily basis. Check Processing was responsible for daily input and output of checks, deposits and withdrawl forms, alpha and numeric. I was responsible for maintaining staff, payroll, processes, cross-training, and various other duties within each area.

Education

Carl Hayden High School Phoenix, Arizona

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