Customer Service Sales

Brad Porter

Email: ********@************.***

Address:

City: Carmichael

State: CA

Zip: 95608

Country: USA

Phone: 916-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

A highly talented, qualified and accomplished management professional with more than 11 years of combined experience in the management and mortgage Lending fields; proven ability in leading teams, departments, projects and mortgage lending; organized, detail-oriented, multitasking with excellent managerial and proven leadership skills.

Educational Background:

High School Dipolma from Kaplan University, Ft Lauderdale FL 1/2001 to 6/2012 (Criminal Justice)

Job History / Details:

Executive Summary

A highly talented, qualified and accomplished management professional with more than 11 years of combined experience in the management and mortgage Lending fields; proven ability in leading teams, departments, projects and mortgage lending; organized, detail-oriented, multitasking with excellent managerial and proven leadership skills.

Core Qualifications

Problem resolution

Phone communication

Infection control standards

Customer service

Body mechanics

CPR/BLS certified

Staff training/development

Policy and program development

Prioritizing/managing deadlines

Organizational skills

Professional Experience

November 2011 to Current

Sacramento Customz Wheels & Tires Sacramento, CA

Internet Sales Director

Managed team of 3 sales professionals.

Transitioned an average of 6 out of 10 leads into paying customers per week.

Implemented a consultative selling approach on all inbound calls.

Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.

Answered customers' questions regarding products, prices and availability.

Wrote sales contracts for orders obtained and submitted orders for processing.

Worked with upper management on strategic planning.

Built strong customer relationships.

May 2008 to November 2009

Kaiser Permanente Roseville, CA

Department Supervisor

Responsible for the supervision of 108 employees and 25 direct reports, Provided leadership to effectively direct and manage the Environmental Services Department and all related contract services in a manner worthy of being considered world class.

Interacted with all Kaiser Permanente Health Services (hospital, clinical, and administrative) staff in a professional and responsive manner, working to develop staff as team players with a strong customer focus and understanding of and commitment to Kaiser Permanente mission, vision, values, strategic goals and sustainability principles.

Maintained quality service standards by conducting ongoing evaluations, investigating complaints and initiating corrective actions.

Inspected cleanliness of facility, sanitation and infection control; took corrective actions where necessary.

Provided supportive leadership.

May 2003 to May 2008

Porter Mortgage Sacramento, CA

Loan Officer/Loan Processor

Worked with Conventional, VA, and FHA loans; collection of borrower documentation/Information, Worked with various lenders and banks for approval with loan applications.

Resolved all issues on the title report for funding.

Including ordering payoffs and followed up with title companies.

Used interpersonal and communication skills to generate referral business, leads, and relationships with individuals, existing clients, past clients, and Real Estate Professionals.

Took thorough and complete loan applications; analyzed and prequalified applicant information to determine viability of the client's desired loan program.

Gathered all initial documentation required based upon the applicant's selected loan program including all disclosure requirements.

Education

2012 Kaplan University Ft. Lauderdale, FL

B.S Criminal Justice

Emphasis in Homeland Security

Dean's List of Honors each quarter

3.765 GPA

Affiliations

Actively Drilling with U.S. Army Reserves

Certifications

BLS for Healthcare Providers (CPR & AED) Program. 09/2012

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