Customer Service Accounting

Shazneen Krishnapillai

** *** **** *****, *****, Ontario L6A 0P2

Home: 905-***-**** Email: *.********@*****.***

Accounting Assistant

Quality-focused accounting professional with cross-functional competencies in all phases of accounting, payroll processing and financial analysis. Solid skills with the ability to contribute as a team player and interface with professionals on all levels. Responds to operational and financial challenges with confidence, determination and focus Strengths include:

Payroll Processing Budget & Finance Profit & Loss

General Ledger Client Relations Team Leadership

Account Reconciliation Financial Analysis Financial Reporting

SUMMARY OF QUALIFICATIONTen years of experience in Accounting and Office Administration field Proficient in Quick Books, Case ware, Accpac, Simply Accounting, Turing, Lotus, Business Vision, GUI’s, Quick Office Commander, Outlook Express, MS Word, Excel, Access, Mede-ecare, E-Time, PowerPoint with typing speed of 40 words per minutesExperience working in a high volume office environment and Human Resources Outstanding work ethic with proven organization and prioritization skills Ability to work in multi-disciplinary and collaborative teams or independentlyExcellent written and verbal communication skills, fluent in English, Tamil and Sinhalam Friendly, courteous, and articulate with proven customer service skills and professional telephone mannerDetail oriented, with excellent problem solving skills and able to multi-task effectively

PROFESIONAL RELEVENT SKILLS

Accounting SupportProvided effective accounting supports for businesses in a variety of sectors generating yearly revenues of $1,000,000.00+ Prepared resident billing on a monthly basisRecorded census and entered the changes in the monthly billingAdministered and maintained of petty cash and trust cash journal.Responsible for accounts payable, accounts receivable, preparing monthly income statements and balance sheets Managed the accurate reconciliation, ledger entry and reporting of credit card transaction and money orders Utilizes accounting software to prepare GST statements Prepared payroll cheques for all management level and staffs of the company Demonstrated familiarity with Provincial and Federal Tax Protocols and accounting law Facilitated communication with the internal and external auditors Generated monthly close of financial statements and prepared reports for management

Office SkillsManaged all phone queries regarding services or products-resolving them as quick as possible to ensure repeat business Key holder and responsible for opening and closing the office. – opened and closed office Organized company functions, meetings and special events for employees

SHAZNEEN KRISHNAPILLAI Home 905-***-**** page 2 of 2

Communication SkillsAddressed customer inquiries, interpreted and delivered information, proposed suggestions provided guidance, identified, investigated and negotiated conflicts Provided workers with accurate information about their requests, pick-up, deliveries and installation services Answered over 50 client calls daily on an 8-line system (screened calls, forwarded and transcribed messages) Promoted products and services; generated leads and initiated sales Established and improved client communications; maintained ongoing relationships Coordinated, planned and contributed at trade shows and special events

WORK EXPERIENCE

Office Manager, Leisureworld care giving Centre

Accounting Assistant and Office Manager, Jodal Health Care Inc.

2010-present

2003-2010

Office Administrator, Exit Realty Prestige

2002-2003

Accounting Clerk, Sharp Cars

2000-2002

Counter Help, Tim Horton’s

1998-2000

EDUCATION

Accounting & Financing Diploma, Seneca College of Applied Arts

2000

OSSD, Turner Fenton Secondary School

1998

REFERENCES AVAILABLE UPON REQUEST

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