Customer Service Sales

Kimberly Randall

Email: ********@*************.***

Address:

City: San Jose

State: CA

Zip: 95132

Country: USA

Phone: 408-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Talented Inside Sales / Customer Service Representative effective at multi-tasking and balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.

Educational Background:

High School Dipolma from San Jose State University, San Jose CA 1/2001 to 4/2002 (Communications)

Job History / Details:

Summary

Talented Inside Sales / Customer Service Representative effective at multi-tasking and balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.

Highlights

People-oriented

Detail-oriented

Clear and articulate phone manner

Adept multi-tasker

Dependable

Dedicated team player

Excellent time management

Superior organizational skills

Sales Excellence Award

Expert in customer services

Accomplishments

Achieved yearly targets of 500,000 plus

Surpassed annual quota by 50 percentage

Managed a portfolio of hundreds of accounts generating over 1 million in sales.

Experience

October 2007 to Current

Siemens Industry Milpitas, Ca

Inside Sales Representative

Implemented a consultative selling approach on all inbound calls.

Managed and recorded all leads from outbound telephone marketing.

Acted as a liaison between outside sales representatives and hundreds of accounts.

Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.

Contacted new and existing customers to discuss how their needs could be met with specific products and services.

Answered customers' questions regarding products, prices and availability.

Negotiated prices, terms of sales and service agreements.

Responded to all customer inquiries in a timely manner.

Exceeded targeted sales goals by 50 percentage .

Maintained friendly and professional customer interactions at all times.

Advanced user of SFA sales management software, generating pipeline and account reports weekly.

November 2003 to October 2007

Siemens Industry San Carlos, Ca

Customer Service Representative

Handles requests and provides customer service, guidance, and complex support for products and/or programs.

Performs investigations and resolves complex problems.

Coordinates activities with other internal departments to meet customer needs.

Provides prioritization of scheduling requests to supplier facilities. Identifies, recommends, and helps sell products and/or services.

Education

San Jose State University San Jose, Ca

Associate of Arts Communications

Coursework in Communications

Advanced negotiation and communication skills courses

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