Registered Nurse Customer Service
Resume:
Sheila Caryle
Email: ********@**************.***
Address:
City: Lenexa
State: KS
Zip: 66227
Country: USA
Phone: 913-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Registered nurse working for 16 years in the Kansas City metropolitan area. Dialysis experience for seven years, one year as a staff nurse and six years as the day and evening charge nurse. Nine years employed by Medco working in several different areas including, Call center, Product Quality, Sales and Clinical Research. Areas of Expertise: - Ability to multi-task - Organized - Independent worker - Dependable - Communicative - Honest - Conscientious - Motivated learner
Educational Background:
High School Dipolma from Rockhurst / Research College of Nursing, Kansas City MO 1/2001 to 5/1994 (Registered Nurse)
Job History / Details:
Professional Summary
Registered nurse working for 16 years in the Kansas City metropolitan area. Dialysis experience for seven years, one year as a staff nurse and six years as the day and evening charge nurse. Nine years employed by Medco working in several different areas including, Call center, Product Quality, Sales and Clinical Research.
Areas of Expertise:
- Ability to multi-task
- Organized
- Independent worker
- Dependable
- Communicative
- Honest
- Conscientious
- Motivated learner
Licenses
Registered Nurse Practitioner in the State of Kansas, Missouri, New York and California
Skill Highlights
Clinical experience
Preceptor
Running staff meetings
Supervisory duties
Compliance reporting
Strong clinical judgment
Patient counseling
Taking patient histories
Lab result evaluation
Health and wellness
Administering medication
Conducting physical examinations
Clinical training
Strong medical ethic
Patient evaluation/intervention
Computerized charting
Problem resolution
Enthusiastic caregiver
Professional bedside manner
High level of autonomy
Self-directed
Policy and program development
Patient/family focused
Prioritizing/managing deadlines
Organizational skills
Pre- and post-surgical care
Wound cleaning/care
Flow sheet charting
Physical assessments
Medical clinical procedures
Patient and family advocacy
Customer service
Specimen collection/processing
Sterilization techniques
Venipuncture/blood draw
Medication administration expert
Skilled in conducting physical examinations
Effective policy and program development
Adept at prioritizing/managing deadlines
Foley catheter insertion/removal familiarity
Body mechanics knowledge
Specimen collection/processing proficiency
Venipuncture/blood draw expert
Professional Experience
September 2003 to Current
Express Scripts / Medco Overland Park, KS
Program Specialist
- Enbrel Call Center, inbound and outbound calls from Enbrel patients.
- Enbrel Product Quality Team, processing adverse events and sending reports directly to Amgen.
- ATX Marketing Team- Telephonic support of outside sales via communication with physicians and nurses, Communication with physicians, nurses and pharmacists for IVIG home health services.
December 1995 to June 2002
Dialysis Clinics, Inc. Kansas City, MO
Charge Nurse
- Management of staff issues and evaluations.
- Patient advocate to physicians.
- Management of anemia protocol.
- Staff and Patient scheduling.
- CQI team leader in several areas.
- Relief for acute care hemodialysis.
- In-center patient care on call.
- Communicator between management and staff.
- Assisted in writing policy manual.
- Education of staff to policy manual changes.
- Review of patient labs and medications on monthly basis.
- Scheduled appointments with hospitals and physicians.
- Tracking Hepatitis vaccinations and results monthly.
- Patient reports to staff every shift.
- Admission and discharge paperwork from inpatient facilities.
- Rounding every shift with physician.
- Computer knowledge of Word and Excel.
December 1994 to December 1995
Dialysis Clinics, Inc. Kansas City, MO
Staff Nurse
- Patient care: treatment initiation and termination.
- Monitoring of vital signs before during and after treatments.
- Primary patient checks on monthly basis including general health assessment, medications and appointments.
Education and Training
1994 Rockhurst / Research College of Nursing Kansas City, MO
Bachelor of Science Registered Nurse
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