Training Analyst

Cassandra Suttles

Email: *********@********.***

Address: ***** ******* *****

City: Twinsburg

State: OH

Zip: 44087

Country: USA

Phone: 330-***-****

Skill Level: Management

Salary Range: 78

Primary Skills/Experience:

EDI Programming Cobol Programming

Educational Background:

Associate Degree, Computer Programming

Cuyahoga Community College, 08/1971 - 06/1973

Cleveland, OH

Job History / Details:

Cassandra Suttles

Twinsburg, OH 44087

330-***-****

*********@********.***

http://lnkd.in/3mh4-w

CAREER SUMMARY

Exceptional Programmer / Analyst with over 20 years of experience

in Information Technology. Industry experience includes utilities

(electric, telephone), manufacturing, retail / wholesale, and

education. Expertise in building and optimizing organizational

processes to maximize business results. Keenly focused on

customer requirements and service systems which directly

contribute to bottom line results. Solid leadership skills,

capable of leading and motivating individuals to maximize levels

of productivity while forming cohesive team environments.

Detail-oriented and highly analytical with significant experience

in training program development and detailed documentation. Areas

of expertise:

* Programmer / Analyst

* Application / Production Support

* Documentation Specialist

* Instructional Designer and Instructor

* Analytical / Detail-Oriented

* Problem Solving

* Excellent Communication Skills

* Client Collaboration

* Team Leader

* Change Management

TECHNICAL SKILLS

Databases: IMS, DB2, CICS, VSAM

Programming Languages: COBOL, JCL, TELON, Visual Basic,

Assembler

Operations Systems: MVS

Software Applications: GXS Application Integrator, EDI, GXS

Enterprise, Trade Guide, Gentran, MoveIT Central, MoveIT DMZ,

WebMethods, TestPartner, Oracle, Baan ERP

PROFESSIONAL EXPERIENCE

Diebold, Inc., North Canton, OH

2008 - 2012

A global leader providing integrated self-service delivery and

security systems and services.

Programmer / Analyst - Data Integration

Developed, tested, documented, maintained, and supported

electronic transaction interfaces. Interfaces included various

EDI transaction and messaging structures (ANSI, X12, EDIFACT)

and various connectivity and transfer solutions (VAN, FTP,SFTP,

SSH, AS2, MoveIT Central, MoveIT DMZ).

* Analyzed information in Country Specific Documents to develop

requirements needed for EDI map enhancements, and implemented

same requirements.

* Coded, tested and documented process for writing Windows .bat

jobs / scripts for file transfers, UNIX shell scripts for file

transfers, some in conjunction with EDI processing.

* Created training material for monitoring and investigating EDI

acknowledgement transactions and running investigating EDI

translations.

* Designed, tested, and implemented EDI maps in order to migrate

processing from mainframe.

* Environment: IBM Mainframe

* Tools: Cobol, VSAM, JCL, Librarian, TSO/ISPF, EDI, GXS

Application Integrator, GXS Enterprise, Trade Guide, Gentran,

MoveIT Central, MoveIT DMZ, PGP Encryption, FTP

Compuware Corporation, HQ - Detroit, MI

2001 - 2008

Delivers software, experts and best practices to make

applications work well and deliver business value.

Programmer / Analyst, Diebold, Inc.

2004 - 2008

Coded, tested, documented, maintained, and supported batch and

online programs for the CARMS (accounts receivable), SIS

(service information system), CADS/WINCADS (time and expense),

and EDI subsystems.

* Interfaced with end-users to investigate and resolve problems,

resulting in the creation of an application and training that

allowed users to add new customers and apply massive updates from

spreadsheets, rather than batch processing.

* Learned the helpdesk triage process and developed training

materials that were being used globally.

* Coded, tested and documented process for writing UNIX shell

script for file transfers.

* Developed training material for monitoring and investigating

EDI acknowledgement transactions and helpdesk triage process.

* Learned and documented process for running and investigating

EDI translations.

* Environment: IBM Mainframe

* Tools: Cobol, DB2, IMS, CICS, VSAM, JCL, Librarian, File-AID,

File-AID/DB2, QMF, QMF for Windows, TSO/ISPF, Xpediter, MS

Access, MS Excel, QARun, Application Integrator, PGP, TestPartner

Programmer / Analyst, General Electric

2001 - 2004

Coded, tested, documented, maintained, and supported batch and

online program for the Rebates, Invoice, Accounts Receivable and

Consignment subsystems.

* Investigated and reported on usage of the above subsystems.

* Interfaced with end-users to investigate and resolve problems,

resulting in the creation of tools and training that allowed

users to investigate and reconcile discrepancies.

* Developed online utility that gave end-user the ability to

bypass specific edit / error conditions, while monitoring and

reporting on utility`s use.

* Environment: IBM Mainframe

* Tools: Cobol, Cobol II, DB2, IMS, CICS, IDMS, VSAM, JCL,

Librarian, Abend-Aid, CICS Abend-Aid/FX, File-AID, File-AID/DB2,

QMF, TSO/ISPF, Xpediter, MS Word, MS Excel

Computer Task Group, HQ - Buffalo, NY

1986 - 2001

Provide innovative IT solutions that address the business needs

and challenges of companies in several higher-growth industrieS

including healthcare, energy, and technology services.

Application Developer, First Energy

1999 - 2001

Coded, enhanced, tested, and documented Cobol/TELON batch and

online programs for billing system, as part of IMS to CICS/DB2

system conversion effort.

* Converted and tested JCL (job streams and procs) to

standardized jobs for three separate company systems.

* Investigated, coded, tested, and documented Cobol/TELON online,

batch-transaction, and batch programs for government deregulation

project.

* For Y2K, investigated, coded, tested, verified, and documented

Assembler, and Cobol/TELON batch and online programs for treasury

sub-system.

* Environment: IBM Mainframe

* Tools: Cobol, TELON, Assembler, CICS, DB2, Xpediter, Panvalet,

TSO/ISPF, ROSCOE, Abend-Aid

Programmer / Analyst, Ameritech

1991 - 1999

Analyzed, designed, coded, tested, documented, supported, and

enhanced report, extract, and

in-house utility programs used both in-house and by outside

vendors.

* Analyzed, designed specs, coded, conducted testing, documented,

maintained, and trained users in the process of investigating and

reconciling discrepancies for Carrier Usage Reconciliation System

(CURES).

* Interfaced with end-users to investigate and resolve problems,

resulting in the creation and implementation of number sequencing

utility that verified file usage from all subsystem into CURES.

* Designed, coded, tested, and implemented all programs and JCL

for -trouble- reporting subsystem, and conducted user training.

* Investigated, coded, tested, verified, and documented Y2K

changes for all of the above subsystems.

* Environment: IBM Mainframe

* Tools: Cobol, IMS batch, VSAM, JCL, Panvalet, Librarian,

ENDEVOR, Xpediter, TSO/ISPF, ROSCOE, Abend-aid

Programmer / Analyst, Case Western Reserve University

1989 - 1990

Participated in development services conversion (from DEC to

IBM).

* Coded, tested, and documented NATURAL 2 programs and

subprograms for Gift Reporting and Alumni Development system.

* Environment: IBM Mainframe

* Tools: NATURAL 2, ADABAS, TSO/ISPF

Programmer / Analyst, J & L Specialty Products

1987 - 1989

Developed and implemented a secondary (password driven) online

security routine for the Customer system, made major enhancements

to both batch and online portions of the system, and created user

instruction manuals.

* Enhanced existing and designed and coded new online and batch

programs for the Burden system.

* Analyzed existing user process and reporting procedures,

resulting in designing specs, coding, testing, and implementing

new procedures, developing user manuals, and conducting user

training for the Coil Cost system.

* Maintained and enhanced the Order Booking, Order Entry, Bill of

Lading, Equipment, and Sales subsystems.

* Environment: IBM Mainframe

* Tools: Cobol, IMS DB/DC, Librarian, TSO, JCL

Programmer / Analyst, Firestone

1986 - 1987

Designed, coded, tested, implemented, and documented Cobol batch

and online benefits accounting system for Human Resources

Department that automatically scheduled and generated retiree /

survivor benefit checks.

* Created system documentation, operations documentation, user

instruction manual, and trained users.

* Environment: IBM Mainframe

* Tools: Cobol, IMS DB/DC, Librarian, TSO, JCL, Easytrieve

EDUCATION

Associate of Science (AS) in Data Processing, Cuyahoga Community

College, Cleveland, OH

TRAINING

Instructor Led Training:

Web Methods (Webinar, Twinsburg, OH, 2010)

GXS Application Integrator (GXS, Tampa, FL, 2008)

QACenter Products (QARun, QADirector, Reconcile, Track Record)

(Compuware, Independence, OH, 2003)

CARS (Compuware Application Reliability Solution) (Compuware,

Detroit, MI, 2003)

Visual Basic (Akron University, Akron, OH, 2000)

Natural 2 / ADABAS (Case Western Reserve University, Cleveland,

OH, 1989)

Computer Based Training:

DB2, CICS, SQL

Contact this candidate