Manager Customer Service

Name: Ronald Fernandes

Address: **** ********** ** #***

City: Rolling Meadows

State: IL

Zip/Postal Code: 60008

Country:

E-mail: ****************@**********.***

Primary Phone: 847-***-****

Background

Most Recent Job Title: Payroll Analyst

Most Recent Employer: Hewitt

Career Level: Senior (Non-Manager)

Availability or Timeframe: Immediately

Authorized to work in the US?: Yes

Security Clearance:

Do you have transportation: Yes

Over 18: YesEducation: Bachelors

Languages Spoken: EnglishJob Preferences

Desired Salary: Open

Willing to Relocate:

Desired Job Titles: Payroll Analyst

Payroll Specialist

Account Payable

Desired Job Types: Contract, Employee

Work Status: Full TimeDesired Shifts: 1st Shift

Desired Travel: 25%

Category: Accounting, Banking/Finance, Other

Company Size:

Company Type:

Industry: Accounting, Security, Recruiting / Staffing

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Copyright c 1997- Lee Hecht Harrison, Inc.

Ronald Fernandes, FPC

Rolling Meadows, IL 60008f&f& 847-749-2327f&f& C: ***-***-********************@**********.***

Core Competencies

Extensive and in-depth experience in US and Canadian Payroll processing. Consistently met

management goals and objectives, excellent interpersonal and communication skills at all

levels of the organization, a team player and builder. Built solid client relations by

providing outstanding service and conscientious follow up: trainer and mentor. Computer

proficient: Microsoft Window, Word, Excel, Outlook, Lotus Notes, ADP, Cyborg, Solution

Series, Peoplesoft, Dunn & Bradstreet, Siebel, QuickBooks, time and labor.

Strong expertise in US payroll processes and payroll taxes, processing of manual checks,

W2, and W2Cs for US employees as well as retroactive payments. Highly skilled in

processing Canadian T4s, and reporting Canadian Government Record of Employment statistics

Efficient in General Accounting and Accounts Payable. Maintenance of General Ledger, Cash

book, working out commissions, Bank Reconciliation. Expertise to understand and resolve

complex General Ledger, Reconciliation, Payroll, Accounts Payable, Accounts Receivable

issues

Creative and Innovative ( Problem Solver ( Achievement and Accomplishment Oriented.

Dependable and Reliable ( Readily Handle Multi-Tasks in Past-Paced and Demanding

Environments. Technically Knowledgeable with Good Administrative Skills. Regarded by

Management as Go To Person

Expert in delivering clean payroll and thorough knowledge of payroll tax forms 940, 941,

8109-B, EFTPS, W4, W5, I-9, W2, W2C, 1099Misc and other regular forms. I am well versed in

statutory requirements of garnishments and remittances, benefits in Sec 125 and 401K. Set

up of direct deposit of employees.

Excellent interpersonal skills. Strong individual contributor with a proven track record

of developing associates and building successful teams in a variety of industries.

Leverage deep experience in overseas bank-branch management.

Agile learner with the ability to quickly grasp and master new software.

Multi-lingual Well conversant in English, Hindi, Kannada, Konkani, Urdu, Punjabi and

Tamil languages (Learning to speak Spanish now)PROFESSIONAL EXPERIENCE

Hewitt Associates, Payroll Analyst, Chicago, IL 2006-2009

An international management consulting firm specializing in human resources solutions

including outsourcing.

Processed payroll for over 1500 Canadian employees of the Cintas Ltd. Was in the core

Payroll team responsible for processing weekly payroll 40,000 US Cintas employees.

Canadian payroll includes setting up of Canadian tax bodies as applicable to each

province and also setting up of their benefit deductions and payments.

Developed Standard Operating Procedures for several processes, including Processing of

Class Time Sheets, Working of Retro Base Pay payments, and Canadian Manual check

processing,

Processed the Record of Employment, reported data to Canadian government.

Achievement oriented innovative problem solver considered to be the Go To person among

the Payroll associates.

Served as substitute team lead in weekly payroll processing.

Coached on shore and off shore payroll Associates. Was point of contact to 18 off shore

associates for the payroll processes and was responsible to get their day to day feedback

to reporting to higher officials.

Skilled in utilizing Work-bench and Main-frame, Cognos, conduct root cause analysis and

resolved payroll issues.

Worked closely with the IT department mapping data from the client s current payroll

provider from ADP to Hewitt payroll system.

Assisted the G/L department with out of balances and bank reconciliations.

Assisted the Time and Attendance incorrect upload and download issues.

Tested and reconciled parallel payroll cycles and provided the data to the client.

Assisted Tax department with out of balance issues.

Set up Business rules for earnings/deduction codes and pay cycle parameters for weekly

processing.

Prepared final file for W2 s, and T4 s. Was actively in the W2C project.

Peoplesoft software was used for our personal salaries and benefits. Salaries included

managing pay slips, and set up of direct deposit, and for benefits, it was used for set up

of 401K, Medical, Dental, Vision, and Insurance

Lotus Notes, Notes Buddy, Microsoft Excel were also used on a daily basis.

Ronald Fernandes, FPC

Rolling Meadows, IL 60008f&f& 847-749-2327f&f& C: 224-***-****

****************@**********.***

Rentfusion, Payroll & Accounts Payable, Schaumburg, IL 2004-2006

Business to business provider of Audio Visual and other electronic equipment for

tradeshows, conventions, and large scale presentations.

This was a supervisory position involving supervision of employees in their 5 office in

five states.

Processed Accounts Receivable and Accounts Payable.

Processed payroll for 50 employees in Illinois, Florida, New Jersey, Wisconsin and

Nevada. Entire payroll was processed through Excel Spread Sheets. Quick Books were also

used for other purposes.

Issued checks, remitted payroll, state and federal taxes and Sales/Use taxes. Processed

and filed Form 940, 941, ST-1, W2, W3, Form 1099MISC, Estimated Taxes, Issue of Pay checks

and also transmitting the ACH file. EFTPS remittance of Federal Tax. Unemployment taxes

remittances for the five states.

Reconciled Payroll Taxes with GL balances before remitting to the IRS.

Calculated employees commissions; maintaining the sales records, leave records, medical

insurance and retirement investments records of employees. These were also in Excel Spread

Sheets.

Reconciled bank account; monitored company credit cards usage.

Served as primary point of contact for attorneys, auditors, bank, and insurers.

Prior Experience in India

Began career with a major bank in India. Received several promotions up to Branch Manager

and then a Corporate Office Manager. Has been commended for achieving target of collection

of unrecoverable loans and also in collection assignments.

Worked for Syndicate Bank, a Seventh Largest Commercial Bank in India. Began the career

as a clerk and then ended up in the position of Manager. During the Officer tenure, I was

instrumental in managing the conversion of manually functioning banking to automated

environment. Then handled the conversion of in-house software to vendor software. Handled

the input of signatures into the system by scanning over 30 thousand customers. As DBA of

both the branches, I followed all routine procedures of day to day begin to close,

disaster management steps, annual reports on CDs.

As an Asst Manager, was instrumental in collecting record amounts of uncollectible loans.

Represented the Bank in the courts of law in suits against the defaulted borrowers. Was

also awarded for the achievement of collections. Was instrumental in bringing the branch

which was graded as E to B category, by singly arranging the filing of claims with the

Credit Guarantee Corporation of India, which enabled the branch to register profits.

Performance was assessed as anywhere from Good to Outstanding at corporate level.

Then was recruited by a German based global manufacturer of high quality stainless steel

cookware as Customer Service Manager before coming to the U.S

EDUCATION & PROFESSIONAL DEVELOPMENT

Bachelor of Science-Business Administration Concentration in Health Care- Expected to

complete fall 2012

Certified U/A Security Officer for state of Illinois.

Bachelor of Commerce, University of Mysore, Karnataka, India- Majors: Cost Accounting,

Income Tax and Auditing, Minors: Advanced Accounting and Business.

Fundamentals of Payroll Certification, (FPC), American Payroll Association- Payroll

Process and Payroll Taxes for USA.

Certified Payroll Processional (CPP), in process expecting to complete by end of 2011.

Certified Associate of Indian Institute of Bankers-I, India

Certificates from the Illinois Work Net for successfully completing Intermediary level

courses in Access, Excel, Word, PowerPoint, QuickBooks, Outlook

Technical and Global Workplace Skills

QuickBooks, Cyborg payroll system and Siebel

Main Frame, Work Bench and Cognos

Lotus Notes, Notes Buddy, Microsoft explorer

MS Office- Word, Excel, PowerPoint, Access, Outlook

Well conversant in English, Hindi, Kannada, Konkani, Urdu and Tamil languages.

Attended IBM Cognos TM1 Performance at Downtown Chicago conducted on Dec 3rd 2009

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