Quality Assurance Manager

Location:

Beacon Falls, CT

Posted:

October 13, 2012

Contact this candidate

Resume:

Sandra A Iwaniec

Email: *******@*********.***

Address: * ***** ***** ****

City: Beacon Falls

State: CT

Zip: 06403

Country: USA

Phone: 203-***-****

Skill Level: Management

Salary Range: $75000

Primary Skills/Experience:

Proposal Writing Policies and Procedures Consulting Public Relations Research Trade Shows

Data Analysis Oral and Written Communications Call Center Management Business Development

Increasing Revenue Assessing Competition Start-Up Operations Contract Compliance Reporting

Strategic Planning Client Relations Operational Analyses Corporate Growth Process Improvement

Educational Background:

Education

Coursework for Master of Science in Accounting

University of New Haven, School of Graduate Studies, Finance

Bachelor of Social Work

Southern Connecticut State College, B.S.W., Social Work

Job History / Details:

Sandra A. Iwaniec

6 Haley Ridge Road

Beacon Falls, CT 06403

Home: 203-***-**** Mobile: 203-***-****

Email: *******@*********.***

EXECUTIVE LEVEL OPERATIONS QUALITY ASSURANCE COMPLIANCE

Dynamic, driven and highly motivated Operations Professional with extensive experience handling all aspects of an organization, from public relations to human resources. Proven abilities in analytical thinking and problem solving, which result in efficiencies, improved processes and increased revenue. Diverse background and 25+ years experience in Business, Social Sciences, Banking, and Administration enables this leader to perform in multiple areas within a company. Areas of expertise include:

Proposal Writing Policies and Procedures Consulting Public Relations Research Trade Shows

Data Analysis Oral and Written Communications Call Center Management Business Development

Increasing Revenue Assessing Competition Start-Up Operations Contract Compliance Reporting

Strategic Planning Client Relations Operational Analyses Corporate Growth Process Improvement

PROFESSIONAL EXPERIENCE

Coordinated Transportation Solutions, Inc. Ansonia, CT

Provider of mobility management and transit brokerage services in Connecticut, Massachusetts, and New York

Vice President of Compliance 1/11-1/12

* Bolstered public transportation utilization rate to 77% and attained $10 million savings for public assistance program during first year of implementation;

* Achieved $1M savings over one calendar year through targeted analysis of public transportation utilization, re-engineered departmental operations, and increased efficiency for contracted client; and

* Stellar compliance record with no actions imposed by health plans or governmental agencies.

Director of Business Development

1/10-12/10

* Generated six major state, county, and healthplan responses to requests for proposals in 6 months;

* Established initial client relationships with 20 of 62 county commissioners via site visits and trade show attendance; and

* Marketed company to state commissioners throughout CT, ME, NH, NY, MA, DC, VA, and GA.

Operations Manager 1/09-12/09

* Managed $13M Contact Center Operation including call center, public transit administration, compliance, and training;

* Executed consulting project which developed into a multi-year ongoing transportation contract exceeding $300,000 annually; and

* Attended industry-specific trade shows, demonstrated proprietary software, marketed company brokerage products and consulting solutions, and served on panels at seminars.

Vice President 11/97-5/07

* Supported Founder to start-up 501(c)(3) transportation management and consulting organization to broker Non-Emergency Medical transportation services for transportation disadvantaged individuals;

* Administered CT and NY Call Center Operations, managed growth and retention of four major healthcare contracts in CT and NY, Special Education transportation for 25 public and private educational institutions, and over 75 Workers Compensation insurance companies;

* Partnered with contractor in GA to implement 2nd Contact Center to benefit Medicaid recipients;

* Achieved consistent revenue growth to realize $6.5M revenue of by 2007;

* Performed a 3-yr analysis of utilization data and renegotiated a 16% increase in program funding;

* Consistent record of clean audits by state Depts. of Social Services for compliance with State and Federal rules and regulations;

* Improved corporate communications through development of Policies and Procedures manual, training program manual, and Employee Handbook.

**Resigned voluntarily due to child s serious medical illness.

Business Electronics, Inc. Cheshire, CT

11/07-11/08

Business phone, call recording and IP telephony systems

Supervisor, Office Services

* Supervised Front Office Sales Support Staff;

* Oversight of pre/post sales support, order processing and leasing for phone and recording systems;

* Prepared payroll, sales/commission reports; and

* Expedited process to close deal through improved processes and procedures.

Philips Medical Systems of North America Shelton, CT 6/95-8/97

International diagnostic imaging systems

Supervisor

* Expedited solutions for critical care emergencies in 50 states;

* Managed US Contact Center Operations and 12 employees during evening and weekend shifts; and

* Evaluated performance, created monthly utilization reports, and conducted performance evaluations.

Chesebrough Ponds USA Co. Trumbull, CT 3/93-5/95

International personal care products

Consumer Information Representative

* Responded to inquiries and complaints via a computerized response system;

* Processed consumer product returns and mail;

* Surpassed per-rep call volume goal by communicating efficiently and effectively with customers; and

* Resolved low-level product liability claims and obtained satisfactory responses through settlement.

**Work sabbatical 10/90-2/93

Great Country Bank Shelton, CT 6/80-9/90

FDIC Savings Bank

Assistant Treasurer/Branch Manager

* Managed scheduling, performance evaluations, salary reviews, and training for 18 employees;

* Originated $18 million in mortgages in one year;