Management Manager

Steven Jordan

Email: *********@********.***

Address: ***** *** **** *****

City: Woodbridge

State: VA

Zip: 22192

Country: USA

Phone: 803-***-****

Skill Level: Director

Salary Range: 140

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Steven L. Jordan, Sr. Ph.D.

13165 Oak Farm Drive

Woodbridge VA 22192

Cell: 803-***-****

Cell: 210-***-****

*********@********.***

PROFESSIONAL PROFILE

Steven Jordan is an executive program manager/director, campus dean, technical advisor for senior professionals, and an educator with more than 25 years of diversified management and operational experience. Skilled in a variety of management types to include program and project management, financial and budgeting management, human resources and professional development management, civic and community administration, and coordination management, and all facets of classroom and instructor training management. In addition to these skills, he is equally qualified and skilled in public relations and public speaking, grant writing and proposals, program development, conflict management, supervision of various operations, programs and business processes, technical advisement, program evaluation and analyses, and business administration. He has developed programs and implemented policies that have saved millions of operational dollars and thousands in costs avoidance. He is uniquely skilled with a combination of skills in administration, operations, and fiscal management.

EDUCATION

Ed.D. Northcenteral University, Degree In Progress

Major: Educational Leadership

Concentration in Curriculum and Instruction

Ph.D. Capella University, Human Services, March 2006.

Major: Management and Counseling

Support Area: Leadership

Dissertation: The Effect of Religious Preference and the Frequency of Spirituality on the Retention and Attrition Rates Among Injured Soldiers

Dissertation Chairperson: Dr. M. Nicholas Coppola

Honor: Summa Cum Laude (3.9 GPA)

M.DIV. Pacific School of Religion (Graduate Theological Union), May 1987.

Major: Pastoral Counseling/Education

Concentration in Leadership and Management

Certificate, Golden Gate Theological Seminary, May 1987.

Area: Pastoral Counseling and Education

B.A. San Francisco State University, College of Liberal Studies, May 1985.

Major: Education

Support areas:

Human Capital Management

Curriculum Development

Teaching and Learning

B.A. San Francisco State University, College of Social Sciences, May 1985.

Major: Social Work

Support areas:

Clinical Counseling

Family Studies

Mediation and Problem Solving

Trauma and Crisis Management

Academic Awards & Highest Military Award:

Irving Strayer Award for Excellence - Strayer's University Highest Award - June 2012

Strayer University Award for Superior Performance in Class Management - March 2010

US Army Legion of Merit Award for Excellence and 28 Years of Service - March 2008

ACADEMIC TEACHING and ADMINISTRATIVE EXPERIENCE

Campus Dean, Strayer University, Washington DC "Flagship" Campus, December 2011-present.

Primary Learning and Operational Officer responsible for campus operation, academic quality, coordinating operations, managing fiscal and retention requirements, resolving faculty, staff, and student concerns. Campus Size: 1300

Interacts with University administrators, community and civic leaders, local secondary and higher education school officials.

Executive Administrative Officer who manages personnel, financial, student services, and the overall appearance and administrative operations.

Hire, evaluate, and supervise academic staff.

Focuses on academic administration, classroom management, and academic quality.

Develops and coordinates course schedules.

Administrate compliance with academic policies, procedures, and standards.

Implemented the Academic Success Program; now a model for the Region.

Management of new student recruitment activities to include overall campus enrollment and student retention initiatives.

Responsible for fiscal and budgetary management (P&L), business office and associated collection activities

Supervise the administrative operations and facility management ensuring the campus overall quality appearance.

Campus Dean, Strayer University, Little Rock Campus, November 2008-November 2011. Primary Learning and Operational Officer responsible for campus operation, academic quality, coordinating operations, managing fiscal and retention requirements, resolving faculty, staff, and student concerns. Campus Size: 300 -400

Interacts with University administrators, community and civic leaders, local secondary and higher education school officials.

Executive Administrative Officer who manages personnel, financial, student services, and the overall appearance and administrative operations.

Hire, evaluate, and supervise academic staff.

Focuses on academic administration, classroom management, and academic quality.

Develops and coordinates course schedules.

Administrate compliance with academic policies, procedures, and standards.

Implemented the Academic Success Program; now a model for the Region.

Management of new student recruitment activities to include overall campus enrollment and student retention initiatives.

Responsible for fiscal and budgetary management (P&L), business office and associated collection activities

Supervise the administrative operations and facility management ensuring the campus overall quality appearance.

Associate Dean, Army Medical Center and Graduate School, San Antonio, Texas, June 2006-November 2008.

Chief Administrative and Financial Officer for the Military Training Department servicing 15,000 students worldwide.

Provided direct supervision of two professional staff members and indirect supervision of ten Unit Ministry Team members.

Provided daily oversight and staff responsibilities of all aspects (course execution, courseware implementation, and evaluation) of four Clinical Ministries Courses, four Post-graduate Professional Short Course Programs, and four Clinical Pastoral Education Courses that included completing a Doctorate of Ministry Degree from Erskine Theological Seminary.

Ensured all courses were in compliance with Army and civilian accrediting agency standards while establishing and maintaining academic excellence and maximum return on invested capital.

Managed, directed and developed plans for advanced training teams and project teams or other groups in accomplishing/producing projects/studies and conducting training and educational programs.

Analyzed and evaluated on a quantitative/qualitative basis the effectiveness of line program operations in meeting established goals and objectives.

Evaluated and advised on organization, methods, and procedures.

Analyzed management information requirements.

Developed strategic goals for process success.

Developed, analyzed, and evaluated new or modified program/management policies, regulations, goals, or objectives.

Developed procedures and systems for assessing the fiscal effectiveness of programs and management processes. Oversea and manage fiscal and budgetary processes (P & L).

Planned, developed and implemented policies to ensure program accountability to meet all the academic requirements to maintain state and federal academic accreditations, as well as profitability and fiscal requirements.

Deputy Director, Hospital Chaplain Training Department, Brook Army Medical Center, Texas, November 2007-November 2008.

Provided professional development and training to over 3,100 staff members at a. Regional Medical Center and the Army's only Level One trauma center serving over 200,000 beneficiaries.

Provided leadership for the Department's operations to include direct supervision of five chaplains, and indirect oversight of ten Clinical Pastoral Education Chaplain Residents, four chaplain assistants, four contract civilians, and over 65 volunteers.

Managed the Department's operational budget of over $367,000.00, and assisted with the management of the hospital's overall budget of nearly $650M annually.

Served as Chairperson, Patient Rights Functional Management Team and Member, Bio-ethics Committee.

Ensured compliance with all of the Medical Center's policies and safety programs.

Performed recruitment and fundraising activities, as well as grant writing and preparing competitive submission packages that gained the highest quality of personnel and thousands of dollars for operations per year.

Project Manager/Associate Dean, Doctorate of Ministry Degree, Erskine Theological Seminary, South Carolina, June 2006-September 2008.

Developed the first doctoral-level program agreement for professional students attending the resident course at the Army's largest medical training school.

Developed an online program that could be completed from anywhere in the world. As a result, several hundred professionally-trained counselors advanced their education in the field through a formal education program.

Increased annual revenues for the program from $350K to well over $850K.

Allowed veterans to complete the degree with little to no out-of-pocket funds by facilitating a special arrangement with the Department of Veterans' Affairs and local Education centers.

Program Developer, Initial Entry Training Department, Physical Training Rehabilitation Center, Fort Jackson, South Carolina, July 2002- June 2006.

Developed a joint-use, comprehensive rehabilitation program for injured students that included intense physical rehabilitation standards, as well as emotional and spiritual support systems.

Developed an online and on campus academic success educational program for under-prepared learners who were recovering from physical injuries to gain basic Math, English and Computer Skills to be able to successfully enroll and complete college.

Saved nearly $3.5M in personnel losses in the first year of operation and was implemented nationwide the following year.

Reversed negative trend in student attrition and retention for the Army's largest and most active initial entry training center

Supervisor, Clinical Pastoral Education, Walter Reed Army Medical Center, Washington, DC & Dewitt Community Hospital, Fort Belvoir VA. June 1995-April 1998.

Faculty, Army Medical Department Center and Graduate School, June 2007-December 2009.

Managed training and teaching at all levels which included a variety of tasks.

Developed new strategies to teach courses.

Updated and taught curriculum development procedures.

Managed key metrics showing overall operational data.

Developed and administered exams and assignments.

Maintained positive classroom relationships (including graduate and employer satisfaction) with students.

Established and managed an annual administrative budget of over $2.5 M (P& L management).

Oversaw all administrative support actions for the department, including personnel, financial, and operational management.

Online Instructor Training

Blackboard Vista, Army Professional Education, 2008

eCollege, Ashford University, May 2007

Blackboard, Strayer University, June 2007

eCollege, Argosy University, February 2007

Visiting Faculty, Ashland Theological Seminary, Ashland Ohio, 2007 to Present

Field dissertation advisors for doctor of ministry students.

Adjunct Faculty, Strayer University, Alexandria, VA., 2006- present.

Teach undergraduate level courses in the School of Health Service Administration: Sociology

Humanities.

Professor for Masters Level Students:

Directed Research Project/Thesis.

Professor/Mentor for Undergraduate Learners:

Logic

Humanities

Adjunct Faculty, Argosy University, Pittsburg, PA, March 2006- Present.

Teach undergraduate level courses in the School of Education and Psychology

Professor for Doctoral Students:

Teaching in Higher Education

Research

Adjunct Faculty, Capella University; Minneapolis, MN, January 2007 - Present.

Dissertation Committee -Visiting Scholar and Doctoral Mentor

Mentor to Doctoral Learners:

Education

Psychology

Human Services

Adjunct Faculty/Mentor, Assemblies of God Theological Seminary, Springfield, Missouri January- May 2005

Mentor doctoral candidates

Professor in:

Counseling

Ethics

Human Services

Adjunct Faculty, Columbia International University, Columbia, South Carolina, June 2004-December 2005.

Mentor for masters level and doctoral candidates:

Clinical Supervision

Adjunct Faculty, Central Texas University, Camp Colbern, Korea, (Main Campus: Killen TX), December 1989-December 1990.

Teach Undergraduate level courses:

Speech and Communications

Adjunct Faculty, Coker College, Fort Jackson, SC (Main Campus: Hartville, SC), March-December 1989.

Teach Undergraduate level courses:

History of Christianity

Critical Thinking

Humanities

Instructor, Honolulu Police Department, Honolulu, HI., June 2000-June 2002.

Taught formal classroom instruction for police officers;

Ethics

Combative Communication Skill

Mediation Skills

Anger Management

Human Relations

Visiting Professor, Association of Professional Chaplains (Formerly the College of Chaplains). Schaumburg, IL. January 2007, (1 week course).

Lectured on the benefits of board certification, qualifications and process

Taught new candidates professional behavior and career paths

Led group discussion on current trend in hospital chaplaincy

Visiting Professor in Supervision and Counseling at the College of Pastoral Supervision and Psychotherapy, New York, NY, March, 2005 (4 week course).

Lectured on current trends in family, individual and crisis counseling

Conducted intense workshop on crisis management

Developed real-world scenarios and role-playing activities

Mentored students in techniques and certifications.

Guest Lecturer in Critical Incident Management for the International Critical Incident Stress Management Foundation, Elliott City, MD. March 2006. (1 week course)

Lectured on critical incidents related to the Iraq and Afghanistan wars

Reviewed the most recent treatment strategies for those with PTSD

Shared clinical counseling techniques for combat conditions

Lectured on current intensive training modules for helping professionals

Guest Lecturer in Relationship Management for the Mars and Venus Counseling Center, Honolulu, HI. January 2002 (1 week course)

Lectured married couples on the relationship management techniques

Developed course activities and evaluation methods

Led group discussions and participant activities

Taught the basic functions of relationships and roles

Published Works

Jordan, S. (2008). The effect of religious preference and the frequency of spirituality on the retention and attrition rates among injured soldiers, Dissertation.com.

Jordan, S. (2004). The sacred driven couple. Bloomington, IN: Author House.

Jordan, S. (2004). The sacred driven couples' workbook. Bloomington, IN: Author House.

ADDITIONAL ADMINISTRATIVE EXPERIENCE

Senior Executive Advisor, Military Chaplains School, Fort Jackson, SC, July 2006-June 2009.

Mentored senior chaplains in career decision making and educational goals

Developed online "chat" capability that connected a network of professionals

Advised senior leadership on issues related to professional education

Training Manager, Fort Sam Houston, Texas, July 2006-November 2009.

Prepared and managed an annual academic course calendar for 19 courses

Assigned qualified instructors and evaluated performance

Developed and approved course curriculum and instruction

Developed travel training course for overseas locations

Led training train through course processes and exercises

Senior Administrator, Military Intelligence Department, Kunia, HI. June 1998-June 2002.

Orchestrated support activities and events for 5,000-member organization

Managed budgeting operations and approved funds requests for $500K budget

Prepared award packages and budget proposals to increase funds availability

Coordinated calendar schedules for five senior executives

Senior Church Administrator/Pastor, Camp Humphreys, Korea. January 1993- March 1994.

Selected from among seven eligible officers to resume leadership of a faltering congregation

Developed programs and events that unified the community

Mentored and served as senior pastor to eight young ministers

Taught Bible Study classes, Men's Ministry classes, and other leadership areas

Managed a church budget of over $100,000 annually

Rebuilt congregation to three times its original size

Selected to serve as pastor at eight different locations throughout Army career

Program Director, Catholic Youth Organization, San Francisco, CA, April 1984- January 1987.

Managed all facets of program events and activities for active youth organization

Recruited, mentored, taught, and encouraged troubled youths.

Developed community events to involve parents, family and others

Managed small staff and program budget

Instructor/Business Manager, Traffic Violator School (Part Time), Oakland, CA, January 1984-April 1987.

Taught driving training classes

Managed office activities (scheduling, employee shifts, activities)

Advertised program in local high schools

Trained new instructors

Certifications

Strayer University Dean Certification Course, Atlanta, GA

Status: Certified Dean

TRADOC Senior Executive Training Manager Course, Hampton, VA,

Status: Certified Executive Training Manager

Army Medical Department Center and School (Graduate Program); San Antonio, Texas, Status: Certified Instructor

Langevin Learning Services; Ottawa, ONK2E 7Z4 Canada, Status: Certified Training Manager

Langevin Learning Services; Ottawa, ONK2E 7Z4 Canada, Status: Certified Instructor and Facilitator

Ashford University; Clinton, IA; Status: Completed Online Faculty Development Training Course

Argosy University; Pittsburg, PA; Status: Completed Online Faculty Development Training Course

Strayer University; Woodbridge, VA; Status: Completed Online Faculty Development Training Course

Association of Professional Chaplains (Formerly the College of Chaplains); Schaumburg, Illinois; Status: Board Certified Chaplain (BCC).

Association for Clinical Pastoral Education; Atlanta, Georgia; Status: Clinical Member;

http://www.acpe.edu/directory-mem/clinic_dir.htm

College of Pastoral Supervision and Psychotherapy, Inc.; New York, New York; Status: Certified Pastoral Counselor; http://www.cpsp.org

Mars and Venus Counseling Centers (Relationship and Marital Programs); Los Angeles, California; Status: Certified Facilitator and Licensed Counselor; http://mars-venus-counselors.com/html/Steven-Jordan.htm

Gottman Institute Inc., Marriage and Family Therapy; Seattle, Washington; Status: Trained Marital Counselor; http://www.gottman.com/clinicians06regs.htm

Academy of Mediators, Lexington MA; Status: Mediator Practitioner; http://www.mediate.com/mediator/details.cfm

clientid=3969

The Register of Addiction Specialist; Breining Institute, Orangevale, California; Status: Addiction Specialist; http://addiction-specialists.com/sj010800.htm

International Conference of Police Chaplains, Destin, Florida; Status: Certified Master Chaplain

International Critical Incident Stress Management Foundation, Ellicott City, Maryland; Status: Trained Advanced CISM Debriefer Traumatology

Who Moved My Cheese LLC, Status: Facilitator (Change/Transformation Specialist) www.WhoMovedMyCheese.com

Trust in the Workplace, Status: Certified Trust Facilitator

http://www.trustinworkplace.com/index.php

contentId=89 The framework of this program is the Reina Trust & Betrayal ModelTM.

Internship and Residency

Clinical Pastoral Education; Walter Reed Army Medical Center; Washington D.C.; Residency: June 1994-June 1995 (Four Quarters).

Area of Specialization: Grief: A Death and Dying Pathological Reality.

Professional Organizations

College of Chaplains (Association of Professional Chaplains)

Military Chaplains' Association

Association of Clinical Pastoral Education

Bereavement Services, RTS

Association of Professional Mediators

College of Pastoral Supervision & Psychotherapy, Inc.

American Association of Sociology

American Association of Christian Counselors

International Conference of Police Chaplains

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