Customer Service Quality Assurance

Amanda Kate Day

Email: ********@********-*****.***

Address:

City: Provo

State: UT

Zip: 84604

Country: USA

Phone: 801-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Seeking a Customer Service or Assisting position. Where my skills can improve the company's efficiency. A challenging position where my extensive customer service and sales experience can be applied. A position in a professional environment where I can demonstrate my office, communication and multitasking skills. I do apply myself, no matter the position to learn new programs, company policies and requirements. Student with 1 year experience in health care. Skilled in providing needs of assisting. Experienced Nurses assistant, with strong clinical and people skills. High-performing employee with 3 years of marketing experience in call centers and customer service environments. Responsible employee with excellent communication skills demonstrated by the years of experience in Telemarketing. Skill Highlights: Motivated in working with a team of coworkers, enthusiastic caregiver, patient-focused care, CNA, CPR and First Aid certified, obtaining/charting vital signs, multitasking, computerized charting, problem resolution, retention when handling customers, phone communication, organizational skills, chart preparation/filing alphabetical/numerical, customer service while performing the task of answering Inbound and placing outbound calls, answering outbound cold calls, disposition calls (notating), evaluating call quality for QA (Quality Assurance), assisting management, always meeting statistical standards with quality performance. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from MATC, Orem UT 1/2001 to 4/2012 (Nursing)

High School Dipolma from Lehi High school, Orem UT 1/2001 to 9/2012

Job History / Details:

Career Overview

Seeking a Customer Service or Assisting position. Where my skills can improve the company's efficiency. A challenging position where my extensive customer service and sales experience can be applied. A position in a professional environment where I can demonstrate my office, communication and multitasking skills. I do apply myself, no matter the position to learn new programs, company policies and requirements. Student with 1 year experience in health care. Skilled in providing needs of assisting. Experienced Nurses assistant, with strong clinical and people skills. High-performing employee with 3 years of marketing experience in call centers and customer service environments. Responsible employee with excellent communication skills demonstrated by the years of experience in Telemarketing. Skill Highlights: Motivated in working with a team of coworkers, enthusiastic caregiver, patient-focused care, CNA, CPR and First Aid certified, obtaining/charting vital signs, multitasking, computerized charting, problem resolution, retention when handling customers, phone communication, organizational skills, chart preparation/filing alphabetical/numerical, customer service while performing the task of answering Inbound and placing outbound calls, answering outbound cold calls, disposition calls (notating), evaluating call quality for QA (Quality Assurance), assisting management, always meeting statistical standards with quality performance. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Fast learner

Customer care

Exceptional communication skills

Type 80 WPM

Credit card processing

Providing program education

Telephone Skills

Adaptive team player

Data collection and entry

Internet research

Multi-task management/organizational skills

Work Experience

January 2012 to September 2012

Essent Media Lehi, UT

Acting as supervisor in Retention/Customer service Department

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Handling an average of 8-10 inbound calls from customers per hour. Maintaining statistical requirements while performing excellent customer care service. Quality Assurance, listening to co-workers calls to meet up to management standards. Promptly responded to general inquiries from customers via e-mail. Assisted customers with program purchase by educating customers on how to use and utilize program efficiently. Teamwork!

November 2010 to December 2011

IMS Orem, Utah

Recruiter/Telemarketer, Outbound Calling

Customer service Ensured the Clients/Customers were satisfied with the result of a complaint or process, being accomplished.

Monitored multiple phone lines, outbound and Inbound Maintained Above average stats in all required areas.

Given extra responsibilities, in Marketing to Agents who corresponded with the company websites.

Received and responded to emails daily.

Pride myself on being punctual.

Always gave the required time of a notice through the chain of command whenever time off was needed.

Worked in Office and Face to Face situations with customers when assisting or solving problems.

March 2010 to November 2011

Applebee's Orem, Utah

Hostess/Waitress

Greeted customers entering the restaurant to seat them, taking orders, food preparation, serving customers in a timely fashion with quality customer service, completing order by taking payment, cleaning tables, finishing additional tasks to keep restaurant in clean and good taste.

January 2009 to February 2010

Results Provo, UT

Customer representative for Virgin Mobile

Retention and Porting department for customer service.

December 2007 to October 2008

Avalon Care Center Salt Lake City, Utah

Nurses Assistant

Health Care Patient Care: Delivered compassionate care that exceeded Assistant Living requirements.

Successfully provided quality care to multiple patients at one time in Assistant Living Health Care Facilities.

Clinical Skills: Monitored patient's respiration activity, blood pressure and blood glucose levels for a broad range of patients.

Assisted patients with bathing, dressing, and daily activities.

Educational Background

2012 MATC Orem/Lehi, Utah

Nursing

CNA, continuing to get my MA.

2006 Lehi High school Lehi, Utah

High School Diploma

References

Mindy Guzman

Employment: Office Manager, Essent Media

Cell: (801-*-**-****

Email:

Relation: Co-worker/supervisor

Joey Wiley

Employment: Carpenter, precision Woodworking Inc.

Cell: 801-***-****

Email:

Relation: Known associate for over 5 years

Hunter Smith

Employment: Sales, Devcon Security

Cell: 801-***-****

Email:

Relation: Known associate for 1 year

Cynthia Wellesley

Employment: Rite Aid, Pharmacist

Cell: 801-***-****

Email: N/A

Relation: Landlord/Associate

Jake Boulters

Employment: Bartender, Wing and Nutz

Cell: 801-***-****

Email: N/A

Relation: Former Co-worker and known associate for over 6 years

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