Customer Service High School

Sherry Fry

Email: ********@********-*****.***

Address:

City: Demorest

State: GA

Zip: 30535

Country: USA

Phone: 706-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer service-oriented Administrative Assistant skilled in greeting patients, scheduling appointments and preparing patient charts. Insurance Benefits and Authorizations. OB/Gyn, Orthopedic surgery center, Hospital Business Office and Laboratory.

Educational Background:

High School Dipolma from Habersham Central High School, Cornelia GA 1/2001 to 6/1982 (High School)

Job History / Details:

Professional Summary

Customer service-oriented Administrative Assistant skilled in greeting patients, scheduling appointments and preparing patient charts. Insurance Benefits and Authorizations. OB/Gyn, Orthopedic surgery center, Hospital Business Office and Laboratory.

Skill Highlights

Clinical training

Specimen collection/processing

Spirometer reading

Medical instrument sterilizing

Medical laboratory procedures

Sterilization techniques

Venipuncture/blood draw

Wound care

Pre- and post-surgical care

Healthcare billing

OB/Gyn benefits and authorization experience

Computerized charting

Medical Assisting

Customer service

Phone communication

Patient/family focused

Health care Billing

Professional Experience

April 2012 to 9/28/2012 12:00:00 AM

Habersham OB/Gyn Demorest, Ga

Habersham OB/Gyn

Ensured HIPAA compliance.

Consistently informed patients of their financial responsibilities prior to services being rendered.

Thoroughly investigated past due invoices and minimized number of unpaid accounts.

Scheduled patient appointments.

Completed registration quickly and cordially for all new patients.

Monitored shared email in-boxes and ensured inquiries were addressed.

Scheduled radiology exams for patients.

Precisely evaluated and verified benefits and eligibility.

Responded to correspondence from insurance companies.

Acquired insurance authorizations for procedures and tests ordered by the attending physician.

Managed all outgoing referrals.

November 2008 to April 2012

Habersham Ob/Gyn Demorest, Ga

Medical Assistant and Surgery Scheduler

Monitored vital signs, such as blood pressure and pulse.

Changed sterile dressings.

Obtained information about clients' medical history, drug history, complaints and allergies.

Kept facility stocked with necessary supplies, equipment and instruments.

Directed patients in prescribed range of motion exercises and in the use of braces.

Pre and post surgical wound care.

Suture and staple removal.

June 2003 to November 2008

Habersham County Medical Center Demorest, Ga

Patient Account Rep

Consistently informed patients of their financial responsibilities prior to services being rendered.

Thoroughly investigated past due invoices and minimized number of unpaid accounts.

Strictly followed all federal and state guidelines for release of information.

Monitored shared email in-boxes and ensured inquiries were addressed.

Posted and adjusted payments from insurance companies.

Identified and resolved patient billing and payment issues.

Confidently and adeptly handled claim denials and/or appeals.

Evaluated patients' financial status and established appropriate payment plans.

April 1991 to April 2004

Northeast Georgia Medical Center Gainesville, Ga

Lab Asst and Specimen Processor

Customer service.

Front desk.

Worked closely with physicians and pathologist.

Processed blood, body fluid and tissue samples for in-house

and send out testing.

Veni-puncture on adults, children and infants.

Collected over 100 blood samples daily.

Accurately entered lab orders and results.

Communicated results to heathcare professionals.

Education and Training

1982 Habersham Central High School Mt Airy, Ga

High School Diploma

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