Management Human Resources
Resume:
MARK MUNLEY RESUME
Email: ********@*********.***
Address:
City: Cool
State: CA
Zip: 95614
Country: USA
Phone: 415-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Highly accomplished C Suite Human Resource Executive and strategic, broadly skilled business leader seeks a comparable position with a forward thinking company that values human resources as a business partner. A highly adaptive leader and systems thinker with a strong business background and demonstrated success at developing talent, culture change, organization design and development. Thrives at bringing order to chaos directing and aligning human capital strategies to achieve company results.
Educational Background:
High School Dipolma from Ferris State University, Big Rapids MI 1/2001 to 8/1989 (Accounting)
High School Dipolma from Boise State University, Big Rapids MI 1/2001 to 10/2012
Job History / Details:
Executive Profile
Highly accomplished C Suite Human Resource Executive and strategic, broadly skilled business leader seeks a comparable position with a forward thinking company that values human resources as a business partner. A highly adaptive leader and systems thinker with a strong business background and demonstrated success at developing talent, culture change, organization design and development. Thrives at bringing order to chaos directing and aligning human capital strategies to achieve company results.
Core Competencies
Leadership & Team Building
Human resource management - HR operations and people processes
Budgeting / forecasting
Organization design / restructures
Organization development
Human capital planning and management
Talent development and talent management
Health & Welfare and retirement plan design
Compensation management: corporate; sales; executive
Contract negotiations
Program management
Process improvement / work flow planning
Value Chain design
Vendor negotiations and vendor management
Mergers and Acquisition: human capital processes
HR technology deployment
Succession planning
Board of Directors Liaison: Governance Committee and Compensation Committee
Core Accomplishments
Operations Management:
Utilized a 'greenfield' approach, directed the assessment, design and deployment of all benefits, compensation and retirement programs for a recently divested $600M company.
Led the deployment, in four months time, of the company's core human resource information systems utilizing Workday.
Transitioned over 2,000 employees to new benefits, retirement and compensation programs and systems with no disruption in service delivery.
Fiscal Management
Managed all financial activities for human resources operations.
Co-managed with finance an ~ $185M compensation and benefits spend.
Reduced HR department expenditures by 35 percentage over a one-year period by increasing efficiency and effectiveness of HR processes.
One of five key players in the company turnaround that increased efficiency, eliminated redundancy resulting in a $116M swing in net income.
Program Management:
Sales effectiveness: orchestrated the redesign of new hire sales training and on-boarding resulting in week-two sales production vs. uneven production over numerous months and quarters.
Orchestrated the deployment of a comprehensive management development approach increasing the confidence and competence of the company's middle management force.
Professional Experience
October 2006 to Current
SVP, CHIEF PEOPLE OFFICER; AAA N. CALIFORNIA, NEVADA & UTAH Emeryville, CA
Responsible for all aspects of HR service delivery including employment law and corporate communications.
Due to a divestiture used a 'greenfield' approach to stand-up HR service delivery model, operations and vendor management.
Eliminated $10M in overhead costs by increasing service delivery efficiency.
Deployed HRIS technology (Workday) concurrent with outsourcing aspects of HR administration which further reduced 'shared services' costs.
One of five key members of executive team orchestrating a $116M company turnaround by increasing the efficiency of the company, eliminating redundant work and focusing on manager development and increased sales effectiveness.
Management Liaison to the Governance & Nominating Committee and Compensation Committee of the Board of Directors.
Appointed Business Partner in 2006 and Director of Business Partners in 2007. Appointed VP of HR Client Services with oversight of 100 HR professionals in 2009 and SVP, Chief People Officer in 2010 (in conjunction with divestiture).
August 2005 to October 2006
AAA N. CALIFORNIA, NEVADA & UTAH SAN FRANCISCO, CA
SR. CONSULTANT; ORGANIZATION EFFECTIVENESS PROCESS IMPROVEMENT
An expert in applying a sound methodology for process improvement, design and implementation, process management deployment and organization design. Led the re-engineering of one of AAA's back-office operations reducing YOY expense run rate by $2.8M.
December 2001 to August 2005
PERFORMANCE DESIGN LAB TUCSON, AZ
PARTNER
Working with fortune 500 companies led various process and organization design efforts; Developed change and communication strategies; Assessed the effectiveness of organizations, teams and jobs; Supported executives as a "coach" on organization and people matters.
April 1997 to December 2001
AUTOMATIC DATA PROCESSING (ADP) SAN FRANCISCO, CA
SR. MANAGER
Led the redesign and implementation of Value Chain, Primary Process, various Enabling Processes for a subsidiary of ADP.
Designed the deployment tactics for IT System integration; Managed $5.5 million dollar budget and staff for training, development and organizational effectiveness group.
Led the implementation of a total organization redesign including: Role and Responsibility Identification; Management System Design and Implementation; Organization / Management Behavior Change Design; Change Management Implementation
Executive coaching on organization effectiveness; Developed succession planning and development processes with supporting management systems; Led instructional design teams utilizing blended learning techniques employing adult learning principles; Led the design and implementation of a performance management system.
November 1989 to April 1997
PERFORMANCE IMPROVEMENT; WELLS FARGO BANK SAN FRANCISCO, CA
ASSISTANT VICE PRESIDENT
As an internal Consultant: Delivered training and performance improvement projects in Job Design, Process Improvement, Organization Assessment, Change Readiness Assessment, 360 Assessment Deployment, Technology implementation.
Project Management: Led teams of internal and external resources in support of strategic and operational requirements; Instructor/Instructional Designer.
Appointed Personal Banking Officer 1989; Appointed AVP & Sales Manager 1991; Appointed Internal Consultant for retail banking 1992.
Education
Ferris State University Big Rapids, MI
Bachelor of Science Accounting
Boise State University Boise, Idaho
Advanced studies in Master of Science program Instructional & Performance Technology
Professional Affiliations
Member ISPI - International Society for Performance Improvement Vice Chair, 2005 ISPI Conference
Member SHRM - Society of Human Resource Management
Process Master, Michael Hammer
GE Change Acceleration Process (GE CAP), GE
Facilitated Leadership, Schultz
Certified Performance Technologist, ISPI
Leadership and the Future, The Leadership Edge
Tools For Implementing Organizational Change, OD Resources
Of Note
Excellent network of external resources in strategy design; leadership and management development; change management; organization design and development; talent development; process improvement; KPA / SLA development; project management
Authored article: "From a Training Request to Performance Consulting" Performance Improvement Volume 42 Number 7 August 2003
Contributor to: "reDISCOVERing VALUE: Leading the 3-D Enterprise to Sustainable Success" published by my consulting partners: Geary Rummler, Alan Ramias and Cherie Wilkins
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