Customer Service High School

La Tunya Sifford

Email: ********@**************.***

Address:

City: Rancho Cucamonga

State: CA

Zip: 91729

Country: USA

Phone: 909-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Educational Background:

High School Dipolma from Atlanta High School, Atlanta TX 1/2001 to 6/1986 (Math, Reading,)

Job History / Details:

Career Overview

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Core Strengths

Skilled in call center operations

High customer service standards

Service solutions expert

Call center management experience

Strong problem solving ability

Persuasive speaker

Multi-line phone operation proficiency

Call center management experience

Adheres to customer service procedures

Negotiation competency

Troubleshooting skills

Troubleshooting skills

Accomplishments

Managed call flow with up to 10 calls in queue per minute.

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Customer Follow-up

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Work Experience

February 2008 to 10/7/2012 12:00:00 AM

Full Moon Cleaning Services Rancho Cucamonga, CA

Owner/Operator

Maintained residential and commercial cleaning service, while perfroming daily tasks such as cleaning, managing staff members, payroll, marketing, and day to day operations of managing a cleaning business.

May 2008 to November 2009

1 800 Flowers Virtual, Agent

Virtual Home Customer Service Agent

Sales and Service Specialist serving as the first contact customers have with the company and was responsible for the effective and efficient handling of customer needs. As the Sales and Service Specialist position was but not limited to, completing transactions in real time, working simultaneously with multiple software applications; consistently following up on promises and commitments on a timely basis; appropriately identifying and escalating unresolved issues.

May 2004 to August 2007

Nationwide Credit Riverside, CA

Collections Manager

This position was to engage, manage and work to directly to improve the activities of the collections department. Position included but not limited to collecting on delinquent accounts and communicating all debt related issues to senior management, while maintaining bad debt and bad debt recovery records Monitor receivables and collections and provide updates of status of accounts. SUPERVISORY RESPONSIBILITIES: to maintain and insure the development of collection agents to meet monthly quota for collecting on bad debt, and to create an environment to help motivate the subordinate to optimize their performance and professional growth.

March 2006 to January 2007

Working Solutions Inc El Paso, TX

Virtual Home Customer Service Agent

Effectively managed a high-volume of inbound and outbound customer calls virtually working from home, while collecting customer feedback and made process changes to exceed customer satisfaction goals.

Educational Background

1986 Atlanta High School Atlanta, TX

High School Diploma

Contact this candidate