Customer Service Manager

TANYA R HENRY-LEWIS

Email: ********@******.***

Address:

City: Kentwood

State: MI

Zip: 49512

Country: USA

Phone: 616-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover.Business-savvy, Client-focused, Consistent, Customer-focused, Deadline-driven, Dependable,

Educational Background:

High School Dipolma from Kaplan University, Chicago IL 1/2001 to 10/2012 (Paralegal Science and Family Law)

High School Dipolma from, Chicago IL 1/2001 to 10/2012

High School Dipolma from Michigan Restaurant Association, Chicago IL 1/2001 to 10/2012

Job History / Details:

Career Overview

Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover.Business-savvy, Client-focused, Consistent, Customer-focused, Deadline-driven, Dependable,

Core Strengths

Creative problem solving, Critical thinking, Customer service, Email, Executive management support, Filing, Internet research, Letters and Memos, Microsoft Office Suite, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Scheduling, Service Orientation

Staff Training,Staff-Retention Programs, Strategic Planning, Strategy, Team Building, Team Leadership, Time Management, Training and Development,Vision, Administrative Skills, Labor Cost Controls, Marketing,Organizational Restructure and Change,

Accomplishments

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all rest.

Financial

Compiled inventory lists and worked with vendors for product pricing and special orders.

Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100 percentage accuracy rate.

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Work Experience

March 2008 to October 2012

Changing Lives through Sports, Youth Organizatio Tupelo, MS - Grand Rapids, MI

Administrative Assistant

Worked closely with the president to design and promote programs that create a favorable image to identify the organization to the general public.

Effective communicator in print, person and on the phone

Handled the responsibilities of planning, developing and implementing media plans for the organization

Handled the tasks of arranging and conducting programs to keep up contact between the public and organization representatives

Preparing visual presentations for meetings and conferences

Handled the tasks of planning community projects for the organization

Proficient in developing and writing messages as well as presenting diverse ideas in a concise and logical manner.

2010 to 2011

Denvil Crowe Law Firm Tupelo, MS

Legal Assistant

Excellent knowledge of legal terminology, federal and state and rules of legal procedures.

Excellent organizational skills.

Interact regularly with clients and court personnel and other attorneys.

Strong search and writing skills, research memorandums, correspondence and other court related documents.

Draft Chapter 13 and Chapter 7 Petitions Follow up with clients to obtain missing documents Draft correspondence and pleadings Document retrieval and filing with Pacer Monitoring of bankruptcy case through Pacer Conduct computerized research to obtain relevant data materials Proofreading and Editing.

2008 to 2010

Olive Garden Tupelo, MS

Service Manager

Consistent, dependable and accurate in carrying out responsibilities to a successful conclusion.

Clearly establishes goals to achieve a significant productive impact.

Recruited and trained service staff.

Supervised, motivated, and monitored team performance.

Develop procedure to improve department.

Managed over 100 employees Supply necessary support services.

Excel in communicating with individuals and small groups.

Show genuine interest in employee progress.

Make effective use of computer equipment and facilities.

Effectively control costs through economical utilization of personnel, materials and equipment.

January 1995 to January 2007

International House of Pancakes Chicago, ILL

Field Training Coordinator

Initiated rollout of new enterprise software solution for sales

Managed team of [8] of professionals.

Trained, coached and mentored staff to ensure smooth adoption of new program.

Implemented innovative programs to increase employee loyalty and reduce turnover.

Educational Background

present Kaplan University Chicago, IL

BS Paralegal Science and Family Law

August 1999,

Fastrac Computer Training Lakewood, CO

Certificate

Michigan Restaurant Association Grand Rapids, Michigan

Serv Safe

Certified Instructor/Proctor

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