Customer Service High School

Standrea Telfair

Email: ********@**************.***

Address:

City: Jacksonville

State: FL

Zip: 32218

Country: USA

Phone: 904-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Personable and responsible Cashier with 5 years of experience working in fast-paced environments. Solid team player with great positive attitude. I'm hands-on and dedicated to given excellent customer service. Motivated customer service representative with over three years retail experience in a fast-paced environment.

Educational Background:

High School Dipolma from North Florida Medical Institute, Jacksonville FL 1/2001 to 3/2010 (Phlebotomist)

High School Dipolma from Advanced Career Training, Jacksonville FL 1/2001 to 10/2012

High School Dipolma from Andrew JAckson High School, Jacksonville FL 1/2001 to 10/2012

Job History / Details:

Professional Summary

Personable and responsible Cashier with 5 years of experience working in fast-paced environments. Solid team player with great positive attitude. I'm hands-on and dedicated to given excellent customer service.

Motivated customer service representative with over three years retail experience in a fast-paced environment.

Skill Highlights

Large cash/check deposits

Markdown/promotional procedures

Store maintenance

Top sales performer

Telephone inquiries

Adaptability

Conflict resolution

Excellent communication skills

Energetic work attitude

Quick learner

Shipping and receiving professional

Multi-line phone talent

Opening/closing procedures

type 40 wpm

filing

organization

multi-task

Invoice processing

Adaptability

Problem solver

Work Experience

September 2005 to May 2012

coach inc Jacksonville, fla

merchandise handler

Described product to customers and accurately explained details and care of merchandise.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Cross-trained and provided back-up for other customer service representatives when needed.Maintained cleanliness and presentation of stock room and production floor.

October 2011 to April 2012

Football fanatics Jacksonville, Florida

warehouse worker-problems(Department)

Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Communicated with vendors regarding back order availability, future inventory and special orders.Cross-trained and provided back-up for other customer service representatives when needed.Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of 80.Dedicated to continuously improving sales abilities and product knowledge.

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December 2004 to August 2005

target JAcksonville, Florida

cashier

Described product to customers and accurately explained details and care of merchandise.Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Assisted customers in person and via telephone.Interacted with customers and retail buyers to expedite orders.Assisted customers with store and product complaints.Folded and arranged garments in attractive displays.

Set up and explained new membership contracts.

Recommended alternative items if product was out of stock.

Guaranteed positive customer experiences and resolved all customer complaints.Accurately balanced cash drawer after every shift.

Education and Training

2010 North Florida Medical Institute JAcksonville, Florida

Select One Phlebotomist

2005 Advanced Career Training Jacksonville, Florida

certificate Medical Assistant

2003 Andrew JAckson High School JAcksonville, Florida

High School Diploma Diploma

2.3 Continuing education in Nursing and social work.

GPA

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