Sales Quality Assurance

Susan Frahm

Email: ********@*************.***

Address:

City: Cranberry Township

State: PA

Zip: 16066

Country: USA

Phone: 832-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Proficient Trade Execution Forwarder looking for an opportunity to use my knowledge and experience to help grow a steel trading company. Organized, independent worker with strong time-management skills. Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.

Educational Background:

High School Dipolma from St. Cloud State University, Metro ZZ 1/2001 to 5/1998 (Applied Psychology)

High School Dipolma from, Metro ZZ 1/2001 to 10/2012

Job History / Details:

Summary

Proficient Trade Execution Forwarder looking for an opportunity to use my knowledge and experience to help grow a steel trading company.

Organized, independent worker with strong time-management skills.

Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.

Skills

Customer Service

Customs Compliance

Vendor and Staff Relations

Quality Assurance

Continuous Process Improvement

Invoicing/Billing

Developing, managing and distributing statistical reports

Transportation/Material Handling

Import/Export Procedures and Documentation

Inventory Control

Claim Resolution

Formalizing Sales/Purchasing contracts

Booking/managing freight costs

Experience

March 2010 to October 2012

Cargill Metals Hopkins, MN

Trade Execution Forwarder/Operations Specialist

Collaborated with and supported Scrap Traders in all Export shipments of Scrap material.

Monitored all transportation operations, including quality controls to ensure transportation met contract obligations as well as customs compliance regulations.

Managed all Export trades from start to finish. Creating and sending out contracts, booking the freight, hiring a inspector if needed, confirming shipment delivery,as well as obtaining necessary paperwork in order to collect payment from the vendor and invoice the customer in a timely manner.

December 2006 to March 2010

Cargill Metals Hopkins, MN

Administrative Assistant

Worked directly with all teams/departments to achieve efficient organizational objectives. Supported forwarders to ensure customs compliance was being met on all Import/Export trades. Monitored and updated truck insurance, motor transportation and warehouse agreements.

December 2004 to December 2006

Apria Healthcare Minnetonka, MN

Lead Quality Assurance Post Suspended Biller

Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses.

Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.

September 1996 to December 2004

Land of Lakes Choirboys Monticello, MN

Charity Site Manager

Supervised a sales force of seven sales associates.

Responsible for increasing sales and profit.

Audited games and worked closely with the MN State gambling commission to ensure we met the requirements of state gambling regulations

June 1981 to September 1987

Kmart International Falls, MN

Operations Manager

Supervised a sales force of 75 sales associates.

Developed quarterly and annual sales department budgets.

Developed a comprehensive training program for new sales associates.

Education and Training

1998 St. Cloud State University St. Cloud, MN

Bachelor of Science Applied Psychology,

Import/Export Commercial Skill Workshop 2007-2008

Annual Custom/Compliance Meetings

Operating Systems Software Training 2007-2008

Women's Council - 2010 to 2012

Contact this candidate