Manager Management
Resume:
William Cox
Email: *********@********.***
Address: *** ******** ***
City: Alpharetta
State: GA
Zip: 30005
Country: USA
Phone: 404-***-****
Skill Level: Director
Salary Range: 175
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
William Cox MBA, QPM, CSM, PMP
Alpharetta, GA
*********@********.***
http://www.linkedin.com/in/williamcreedcox
SUMMARY OF QUALIFICATIONS
Senior Vice President, Interim CIO, Vice President of Operations, Consulting Practice Director, Director Initiative Program Management Office, Senior Global Director PPM, CSM, QPM, PMP, CPHIMS
Business-oriented executive, slightly more strategic than tactical; with a formal and applied background in business, finance, and technology that produces bottom-line results. Comprehends the criticality of managing IT as integral, not as adjunct, to the business and believes in focusing on achieving effectiveness, not just efficiency, from IT, moreover; institutionalize business values for IT.
Adept leader and trusted advisor in organizational change and transformation and highly-skilled in aligning IT organizations to the business vision and strategy within global operations. Compelling communicator who inspires confidence in his vision and judgments, and is able to transmute this confidence into buy-in and adoption across the enterprise.
PROFESSIONAL SKILLS
General Management - understands the business, understands the markets for the company's products, organizational development abilities, and a broad background in various facets of those activities essential to the company's success;
Strategic Sense - a "big picture" view of the organization, the ability to synthesize, calculated risk-taking;
Interpersonal Skills - communication, education, salesmanship, recruiting/hiring/growing staff, leadership.
SUBJECT MATTER EXPERTISE
Business & Technology Strategy
Enterprise & IT Governance
Strategic Relationships - Trusted Advisor
Process Improvement - Lean Strategies
Enterprise Program Delivery & Recovery
Portfolio Management & Optimization - Strategic Alignment driven by Metrics
EPMO, PMO, PMCOE, PPM, Agile, SCRUM, & Waterfall; Designs, Implementation, and Maturation; CMMI
Transformation & Enterprise Organizational Change Management; Encompasses M&A initiatives
Outsourcing and Talent Management
Internal Controls - COBIT 4.x, ITIL 3.x
VERTICALS
Healthcare
Financial Services, Banking, Insurance
Retail
Manufacturing
Telecommunications
Utilities
E-commerce
Aerospace
Government - Federal, State, and Local
Transportation and Shipping
PROFESSIONAL EXPERIENCE
The Intersect Group, Atlanta, GA 6/2012 - 9/2012
North American Consulting Firm ranked as one of the top 500 fastest growing privately held companies in the United States, and within the top 100 in the Business Products and Services category. Practices areas are PPM, Merger & Acquisition Services, Information Technology, and Financial Services.
Senior Principal Consultant (Contract)
MCIC Vermont (Shareholders are consortium of Ivey League Medical Schools led by Johns Hopkins) - The effort consisted of designing an Enterprise Governance Model, developing a PMO framework, an implementation roadmap predicated on PPM Best Practices, and the recovery of the All Children's Hospital Integration Project chartered to integrate All Children's Hospital into Johns Hopkins Healthcare System. Designed and utilized an integrated enterprise transformation workplan utilizing proven Organizational Change Management and Transformation Best Practices to facilitate adoption and drive sustainment. Trained and mentored PMO Director & COO in PPM Best Practices. Designed roadmap to amalgamate PMO into rolling 12 month component of 5 year strategic plan.
Pcubed, Global HQ London, United Kingdom & NAM HQ Ann Arbor, MI 2/2012 - 6/2012
A worldwide consulting organization who has successfully delivered over $40 Billion of client projects. Recognized globally for deep expertise that lies in the innovative and expedient application of portfolio, program and project management techniques and is currently helping a quarter of the Fortune 500 transform strategic ideas into reality. Olympics, Formula One, Super Bowl, Ford, HCA, Novant Healthcare.
Principal Senior Engagement Manager PPM & Healthcare (Contract)
Mountain States Health Alliance (Regional healthcare system with 12 hospitals) - On time & under budget implementation of Portfolio Management and Optimization. Developed In-take & Portfolio Governance process with off cycle force-in, strategic drivers & metrics, business cases developed for all carryover & proposed projects, strategic alignment process with scenario options, balanced scorecards, and NPV with capital allocation and operational budgets. Established IT Governance Committee designed an implementation roadmap to develop an Enterprise Governance Committee with an EPMO framework built on PPM and operational Best Practices. Mentored COO, CMO, and CIO on guiding execution and sustainment efforts and transformation.
SoftServe Inc., Global HQ Lviv, Ukraine & NAM HQ Ft Myers, FL 9/2010 - 5/2011
Global Outsourcing, Professional Services and Technology Consulting Firm. Strategic partner to Global 1,000 companies, a sampling includes: Henry Schein, Cleveland Clinic, GE Healthcare, Avery, Clarient Inc., Amgen, AllScripts, Siemens Healthcare, Cisco, SunBev, VTB Factoring, HP, Microsoft, NewsCorp, Verizon, Dell, Johnson & Johnson, Catholic Healthcare East & West, Berkshire Hathaway, Ace Group.
Vice President Solutions
Direct report to EVP North America. Evaluated company core competencies, identified, crafted, and packaged strategic and value add consulting solutions. Authored and executed successful transformation plan to transitioning company from a transactional based sales company to one utilizing a consultative and strategic approach for account management, solutions, consulting, and professional services.
Selected Accomplishments:
Increased Solutions revenue by 65%+ by assessing and realigning core competencies;
Re-designed PMO and global delivery structure to deliver a larger more complex portfolio of service offerings. Initiatives encompassed global EPMO and regional PMO framework, 6 Sigma Office initiative, and ITIL V3 initiative, dashboards with accountability and success metrics;
Created Services ROI methodology that enabled reprioritization and retirement of 9 unprofitable consulting solutions.
Theos Enterprises / Papageorgiou Foundation, Athens, Greece 9/2008 - 9/20/2010
Papageorgiou Foundation funded and managed by Theos Enterprises; focused on global missions. Theos an international holding company focused on shipping, manufacturing, communications networks.
Senior Vice President, EPMO & Service Delivery
Selected Accomplishments:
Increased Service Delivery revenue 25% in Americas and strategic partner revenue by 37%;
Designed and implemented PMO that increased capacity by 50% and reduced operational expenses 12% by utilizing targeted Agile Best Practices; COBIT 4.1, PMI, Lean Six Sigma;
Leveraging PMO instituted Enterprise Governance and guided ITIL framework implementation.
P3 Partners L.L.C. Roswell, GA 3/2005 - 9/2008
Professional Services Firm, $13.89M Annual Revenue; Commercial, Federal, State, & Local governments.
SR Partner and Managing Director
Sold all common shares and LEAP options to partners and investment group.
Selected Accomplishments:
Developed $7.8M in consulting services in first year of operation;
Increased revenue by 61.5% in 2nd year of operation after inflation adjustments;
Achieved 290% gross margin on services portfolio during 1st year of operation;
Increase 2nd year gross margin on services portfolio from 290% to 338%;
Achieved 100% client reference ability;
Increased year-over-year revenue by $2.3M by negotiating an exclusive CA Enterprise Service Provider contract and Resellers Agreement covering 16 states for the Unicenter and "BSO" Business Services Offerings verticals;
Negotiated $59M in cost reductions for Department of Homeland Security`s managed services contract;
Facilitated a 44% reduction in administrative project delays for Department of Homeland Security by designing and implementing an -EPMO- (Enterprise Program Management Office) spanning its 23 federal agencies utilizing COBIT and PMI Best Practices;
Rescued and recovered 6 strategic programs under Presidential and Congressional Mandate within the intelligence community;
Directed Information Sharing Act`s strategy component, a strategic initiative under Presidential Mandate requiring the facilitation and measurable outcomes of information sharing between ODNI, CIA, FBI, DHS, ICE, Marshals, and ATF. Direct report to DHS Secretary Michael Chertoff and dotted line report to Chief of Staff to VP Richard Cheney, I. Lewis -Scooter- Libbey.
Directed Air Force Research Laboratory Enterprise Program Office Transformation and Maturation Initiative. The EPMO oversaw 4,500+ programs including all R&D programs for US Air and Space totaling $55B. The effort included but was not limited to redesign of internal controls utilizing COBIT 3.X, Enterprise and IT Governance Framework redesign, CA Clarity full suite implementation, full SDLC redesign, Agile PM methods evaluated and strategically integrated, Portfolio Management methodology redesign with scenario planning enhancements and comprehensive dashboards, demand management and capacity planning methodology refresh, and operational processes streamlined.
Increased Air Force budget forecasting accuracy by 22% by re-designing internal financial controls structure and dashboards.
Oversaw 30+ CA Clarity implementations; sampling of client engagements includes Wal-mart, T Rowe Price, GA Board of Regents, T-Mobile, Royal St George Bank, PECO, AutoZone, CompuCredit, Credit Logistics, Irvine Company, Saks, Atlanta Public Schools, State of VA Dept. of Motor Vehicle, Centralized Medicaid Services, HCA, Eastman Chemical, CMT, CSX, DHS, GE Healthcare, MD Anderson, University of TN, Yale Medical School, Universal Health Services, and AFRL.
Premier Logic, Atlanta, GA 12/2003 - 3/2005
Professional Services Firm with regional offices in the Southeast, Northeast, West, and Mid-West
Vice President, Practice Director
Adviser to CEO and President, and elected to company Advisory Board; I developed and implement a strategy to transform the business from a software development company into a professional services organization focusing on PMO and PPM related opportunities.
Selected Accomplishments:
Executed Business Transformation including redesign of PMO and Service Delivery;
Rescued $1.8M EPMO standup that included PM and Governance tools engagement;
Implemented PMO Contracting Office resulting in a 50% increase in capacity to respond to RFP submissions;
Successfully increased billing rates by 70%;
Reduced operating expenses by 35% with Cost Reduction and Avoidance Plan.
The Home Depot, Atlanta, GA 2/2003 - 11/2003
World`s Largest Home Improvement Retailer.
Director Initiative Program Management Office
Directed Initiative Program Management Office with 109 large projects, 50 + medium size projects, and 125 small projects with a budgets totaling $110M+. Portfolios consisted of:
Logistics;
Security;
Workgroup Engineering;
Network Engineering;
Server, Application Services, Online Services;
Information Services Management.
Selected Accomplishments:
Designed processes for CIO Office to leverage THD 6 Sigma methodology across IT resulting in $82M savings within first year;
Rescued 2 enterprise level initiatives;
Developed analytics and governance to greatly reduced unauthorized project work;
Developed Portfolio Management framework for CIO Office to align IT initiatives with business strategy.
FRANCE TELECOM / EQUANT / GLOBAL ONE / SITA (merger), Atlanta, GA 12/2000 - 12/2002
Telecom service provider, world`s largest IP network spanning 200+ countries.
Senior Global Director Programs & Project Management
Selected Accomplishments:
Developed and executed strategic outsourcing strategy for the top 50 global accounts, revenue ($2.8B);
Increased service delivery capacity by 22% and annualized cost efficiencies of $15M through reorganization and designing innovative PMCOE delivery structure utilizing PPM Best Practices;
Created one global service delivery processes for the 4 merging companies; elimination of redundancies saving $175M;
Executed program rescue on companies largest U.S. account eliminating $500,000+ per month in Service Level Agreement penalties;
Implemented Governance with Organizational Change Management component that increased project management effectiveness by 20+ % increase in CSAT scores and reduced project cost overruns by 15%.
Interland Corporation, Atlanta, GA 7/2000 - 12/2000
International web hosting company with 500,000+ web sites hosted.
VP Operations, Hosting, and PMO
CheckFree, Norcross, GA 3/1999 - 7/2000
The leading provider of financial electronic commerce services, software and related products that manage 1.2 million portfolios, totaling more than $500 Billion in assets.
Network Operations / Senior Strategic Initiatives Program Manager
Technical Consulting Services -TCS-, Chicago, IL 1993 - 1999
Project Management and technical consulting firm targeting financial institutions.
Principal Consultant / Senior Engagement Director
NYSE FIRMS; PaineWebber, Prudential-Bache Securities, Bear Stearns, Johnson Lane Securities, 1982 - 1993
NASD Series 3,7, 8, 63, & 65 licenses.
Stock, Bond, and Commodities Broker, Quantum Portfolio Manager, Chartered Financial Analyst, Branch Sales Manager, VP Branch Manager, and VP Regional Director.
Selected Accomplishments:
Top 10% nationally for revenue generation;
Awarded -Achievement of Excellence- by George L. Ball, Chairman, Prudential-Bache Securities;
Four times awarded -Excellence in Customer Service- by Frank Barton, President, Prudential-Bache Securities.
EDUCATION
B.A Rochville University Cum Laude 1981; M.B.A Rochville University Cum Laude 1995; CBOT, CBOE Trading Certificate Illinois School of Finance 1993.
PROFESSIONAL CERTIFICATIONS
CPHIMS (exam scheduled), PMP, CSM (Certified SCRUM Master), CCNA, CCDA, MCSE+I, MCT, CCNP, CFA, Six Sigma Green Belt; Six Sigma Black Belt (Pending Certified Project); QPM Quantum Portfolio Manager, Certified Clarity PM Consultant and Certified Clarity Functional Consultant.
Affiliations:
HIMSS, PMI, SCRUM Alliance, PMI Atlanta & PMI SWF, ITIL, COBIT 4.1, CIO Roundtable, CIO Forum, GRC, FCC Board.
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