Sales Customer Service
Resume:
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Julie Espy
Excellent Customer Service Skills, Likes a Challenging Environment
Julie Espy
Gilbert, AZ 85234
*.****@*******.***
Experience
Buca di Beppo
1730 S. Val Vista Dr. Mesa, AZ 85204
July 2010 " March 2011 Server Mesa, AZ
Service of food and alcohol in a festive, celebratory environment. Suggestive selling and
upselling techniques required. Making Buca di Beppo the guest's #1 choice in celebratory
dining. Cash handling, customer relations, and some bartending.
Avon Products, Inc.
Nov. 2010 " PresentIndependent Representative Gilbert, AZ
Direct sale through catalog sales of beauty, bath & body, fashion, jewelry, and fragrance
products. Own and run a personal business. Maintain personal business records, promote
personal business, and network to increase clientele base.
lia sophia Fashion Jewelry
1235 N. Mittel Blvd. Wood Dale, IL 60191
Oct. 2009 " Jan 2012IndependentAdvisor Gilbert, AZ
Direct sales through in-home product shows and catalog sales. Orn and run a personal
business, recuit and train new advisors. Maintain personal business records, promote
personal business, network, and schedule clients to host product shows to gain sales.
Gordon Biersch Brewery Restaurant
420 S. Mill Ave. #201 Tempe, AZ 85281
Aug, 2008 " June 2009 Server Tempe, AZ
Service of food, and proper service of alcoholic beverages in accordance with the law.
Sales skills, cash handling, customer relations, answering home calls. Extensive beer
knowledge of company micro brewed beers.
Gordon Biersch Brewery Restaurant
2218 E. Williams Field Rd. #101 Gilbert, AZ 85295
Nov. 2007 " Aug. 2008 Server Gilbert, AZ
Service of food, and proper service of alcoholic beverages in accordance with the law.
Coordinating, setting up, and serving on-site and off-site catering events. Sales skills,
cash handling, customer relations, answering home calls. Extensive beer knowledge of
company micro brewed beers.
Texas Roadhouse
1605 S. Stapley Dr. Mesa, AZ 85204
Jan. 2003 " Nov. 2007Server, Bartender, Trainer Mesa, AZ
Required to work with continuous movement, have responsiveness to guest's needs, sales
skills, cash handling, teamwork, Legendary Service, some heavy lifting and ability to work
under pressure. Ability to work in a small workspace that is a fast paced environment
(bartending). Requires responsible service of alcohol, teamwork, some heavy lifting and
ability to work under pressure. Manage a cash drawer. Expedite food and check food tickets
to ensure correct orders are leaving the kitchen. End of night money collection, counting
and balancing of day's numbers on computer. Training of new employees as servers and
bartenders.
Skills & Qualifications
I am very familiar with MS Word and Excel. I have had some experience with MS Access. I
am comfortable using the internet. I have experience with Point of Sales systems
including: PosiTouch, Micros, Squirrel and Aloha. I am a fast learner and I adapt well. I
enjoy a challenging, fast-paced work environment. I have developed and helped implement
training programs, schedules and materials at previous jobs. I am knowledgeable in regards
to beer, wine and liquor.
Education
Arizona State University
Tempe, AZ
(480) 964 " 2787
May 2011 Bachelor of Arts Tempe, AZ
Major in Sociology GPA 2.50
Gilbert High School
1101 E. Elliot Rd. Gilbert, AZ 85234
May 2001 High School Diploma Gilbert, AZ
General Studies
Additional study in percussion, viola, and violin
National Honor Society member
References
Mike Kotzbach
(602) 463 - 2552 Friend, Former Co-Worker Known 9 years
Alliance Beverage Distribution Company " Sales Representative, Sonoran Division
Chris Hall
480-***-**** Friend, Former Co-Worker Known 9 years
Blue 32 Sports Grill " Bartender
Jamie Blinson
480-***-**** Friend, Former Co-Worker Known 1 * years
Brio Tuscan Grille " Server
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