Human Resources Management

BOUKETTE PEZZIN

Vaughan, ON ***- ***-**** (home) 647-***-**** (mobile) ********@*******.***

PROFILE

A results-oriented Human Resources Professional with exceptional collaboration, strong coaching and consulting abilities encompassing a full

scope of HR functions. A proven track record of building and developing client relationships and providing strategic HR leadership designed to

drive positive organizational change. Successful at developing or streamlining HR processes and policies, fostering positive employee/labour

relations, and developing and implementing client-centric HR solutions aligned with the mandate of the organization. A polished professional with a

strong business acumen, possess a proven ability to communicate and partner effectively with all levels and thoroughly understand key business

operations as they relate to all areas of human resources.

WORK EXPERIENCE

RELIANCE HOME COMFORT

Reliance Comfort Limited Partnership offers essential home services to customers across Canada, specializing in two main prod uct lines: the HVAC business

(heating, ventilation and air conditioning) which includes retail sale, rental, service, maintenance, and financing ; and the Security business which includes

sales, installation, rental, service and monitoring.

Senior Human Resources Consultant (contract) June 2011 July 2012

Primary areas of HR focus included: talent management (assessment, acquisition, learning and development, succession planning,

redeployment); organizational effectiveness (leadership development, change management, organizational design, training); employee

engagement (communications, employee relations, reward and recognition); labour relations (grievance/arbitration handling, collective

bargaining), HR administration (compensation, Health and Safety, absence management).

Aligned with the leadership teams across multiple national field locations to develop and strengthen people management practices and

strategies to enable business objectives, drive improved results and to build a high performance culture; developed strong client relationships to

understand the business challenges and objectives in order to drive a proactive approach to HR management.

Analyzed people trends and issues in client groups and made recommendations for continuous improvement.

Provided expert advice in the interpretation and application of multiple collective agreements, company policies, and labour legislation; promoted

collaborative union-management relations within and across locations.

Through knowledge transfer, increased the ability of business unit managers and staff to handle HR issues independently and meet/exceed

people objectives.

Monitored employee engagement and, in consultation with operational leaders, developed solutions to increase engagement and deliver on the

employment brand.

Lead the tracking and reporting of key HR trends and metrics e.g. terminations, discipline, grievances, exits and investigations.

Creatively sourced new talent for the organization saving the organization over $100K in recruitment fees.

Provided functional and project supervision, and mentored HR colleagues on matters related to Labour Relations and HR best practices.

RYERSON UNIVERSITY

Ryerson University is a leading Canadian University known for innovative programs built on the integration of theoretical and applied learning and for its

urban setting. Over 80 undergraduate and graduate programs, as well as the largest university -based continuing education school in Canada, are distinguished

by a strong emphasis on innovation and entrepreneurship.

May 2009 June 2010

Human Resources Management Consultant

July 2007 April 2009

Senior Human Resources Consultant

September 2002 June 2007

Human Resources Consultant

As a collaborative partner, developed strategic partnerships with designated client groups and implemented and/or monitored best practice HR

programs, policies and systems that supported managers in leading and managing their departments and meeting their strategic priorities.

Participated in the development of HR Plans with the management team including workforce planning.

Oversaw the talent management and disability management activities for client groups and coordinated business process reviews .

Provided professional advice, coaching and assistance in all functional areas of hum an resources to line management; proactively resolved

human resources issues including, compensation and job evaluation, recruitment, labour/employee relations, benefits and salar y administration,

performance and absence management, health and safety, grievances, etc.

Promoted positive interaction between management, employees and union groups by acting as a facilitator in the resolution of HR issues.

Provided guidance and advice in the development of proactive, equitable and fair action plans through identification and analysis of issues,

options and risk management.

Provided organizational development consultation in diagnosing and addressing underlying issues, facilitating le arning, change and transition;

coordinated and assisted in the implementation of organizational design and restructuring including identifying operational needs, assessing

impact on positions and employees and recommending appropriate designs for organizational efficiencies.

Partnered with department leaders to ensure understanding and compliance with policies, procedures, collective agreements and legislati on with

respect to human resources issues.

Collaborated with other HR professionals and provided leadership on project teams, in the development, delivery and assessment of HR

programs, training and services; functionally supervised HR support assistants and operations staff in a matrix organization.

Boukette Pezzin /2

September 2001 September 2002

Staffing Advisor

Coordinated the staffing process for all unionized (non-academic) and management (up to VP level) staff for designated departments.

Consulted with senior management/HR Consultants throughout the full recruitment life cycle including needs analysis, sourcing, behavioural

interviews, references, offers of employment, and new hire orientations; assisted management in steering processes that embra ced

inclusiveness and equal opportunity.

Participated in the design and development of recruitment workshops and training program s; facilitated same with management and employee

groups.

Managed staffing vendor relationships including selection and pricing negotiation.

Supervised and managed two Human Resources Assistants.

February 1998 August 2001

Benefits Advisor

Provided analytical and technical expertise to the HR department in the review, development, interpretation and implementation of benefits

related policies, procedures and guidelines.

Administered the LTD, WSIB and group insurance benefits programs, ensuring compliance with relevant legislation, Collective Agree ments and

University policy.

Oversaw the occupational (WSIB) and non-occupational disability management processes acting as liaison between the insurance

carrier/WSIB, the supervisor and the employee in order to facilitate the smooth return to work ; developed an absence management program

which resulted in a decrease of casual absences by 24% in the first year.

Developed and revised employee communication documents to ensure effective, accurate, and up-to-date communication of benefits

information.

Actively managed vendor/carrier relationships identifying, negotiating and implementing plan revisions and service improvements.

Responsible for the training and functional direction of the Pension and Benefits Assistant and student workers.

Maintained and analyzed various benefits costings, metrics and statistics and produced regular and ad hoc reports.

Pension and Benefits Assistant June 1997-February 1998

Compensation Analyst December 1996-April 1997(job sharing)

June 1996 June 1997

Staffing Assistant

SKYDOME (now ROGERS CENTRE)

Crew Trainer Service and Bar Staff 1995 1997

EDUCATION & PROFESSIONAL DEVELOPMENT

CERTIFICATE IN ADULT EDUCATION/STAFF TRAINING In Progress

Seneca College Faculty of Continuing Education and Training

POSITIVE CHANGE: LEADER AS COACH 2009

G. Raymond Chang School of Continuing Education Ryerson University

CERTIFIED FACILITATOR, DDI (Development Dimensions International) LEARNING SYSTEMS 2008

PROJECT MANAGEMENT CERTIFICATE courses towards 2006

G. Raymond Chang School of Continuing Education Ryerson University

CEBS DESIGNATION (CERTIFIED EMPLOYEE BENEFITS SPECIALIST) 2001

CERTIFICATE OF ACADEMIC ACHIEVEMENT GROUP BENEFITS 2000

CERTIFICATE OF ACADEMIC ACHIEVEMENT COMPENSATION & STRATEGIC HR MANAGEMENT 1999

CERTIFICATE OF ACADEMIC ACHIEVEMENT RETIREMENT PLANNING 1998

Dalhousie University & The International Foundation of Employee Benefits Plans

CERTIFICATE IN ALTERNATIVE DISPUTE RESOLUTION (ADR) & NEGOTIATION TECHNIQUES 1998

G. Raymond Chang School of Continuing Education Ryerson University

CERTIFICATE IN HUMAN RESOURCES MANAGEMENT (CHRM) 1998

Human Resources Professional Association (HRPA formerly HRPAO)

BACHELOR OF COMMERCE (B.COMM.) 1997

Ryerson University

Major: Human Resources Management Minor: Business & Technical Communications

REFERENCES FURNISHED UPON REQUEST

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