High School Customer Service

Ashley Johnson

Email: ********@****************.***

Address:

City: Chesapeake

State: VA

Zip: 23324

Country: USA

Phone: 757-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Newly schooled cable technician with drive and strong people skills. Talented C able Tech with solid background in computers. I work well alone and as part of a team. I am an effective communicator with strong technical documentation skills.

Educational Background:

High School Dipolma from Centura College, Chesapeake VA 1/2001 to 10/2012 (Computer Networking/Management)

High School Dipolma from Indian River High School, Chesapeake VA 1/2001 to 10/2012

Job History / Details:

Summary

Newly schooled cable technician with drive and strong people skills.

Talented Cable Tech with solid background in computers. I work well alone and as part of a team. I am an effective communicator with strong technical documentation skills.

Highlights

Complex technical information

Excellent interpersonal skills

Excellent written and verbal communication skills

Superior troubleshooting skills

Works well in a team environment

Strong customer focus

Dependable

great supervisory skills

knowledgeable in all computer software

knowledgeable about cable installation

Complex issues management

Fast learner

Attention to detail

Accomplishments

Inspection

Inspected electrical systems, equipment, and fixtures to identify safety hazards for replacement or repair.

Electrical Wiring

Worked to meet current NFPA electrical codes and company guidelines.

Scheduling

Scheduled and tracked all repairs.

Tracked and processed purchase of parts to accounts payable.

Experience

January 2011 to Current

Centura College Chesapeake, Va

Student

Troubleshooted electrical/electronic control circuits.

Continued internal education, training and certifications to stay ahead of an evolving financial industry landscape, learned new product releases, and increased value to the company and the client baseInterpreted and validated technical issues, test solutions, follow-up and escalate when necessary.

Worked on projects, which provided value to the department, the company, and the client base.

October 2012 to Current

TFC Recycling Chesapeake, Va

Sorter

Monitored and adjusted production processes or equipment for quality and productivity

Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance.

July 2011 to August 2012

Public Partnerships. LLC Chesapeake, Va

Personal care Aide

Self-directed with astute judgment skills. High level of personal accountability.

Provided quality nursing care in accordance with resident care policies and procedures.

January 2006 to July 2011

Top Notch Cleaning Chesapeake, Va

Area Manager

Managed team of 15 of professionals.

Reduced and controlled expenses by dispensing chemicals correctly

Developed department's first incentive performance plan which motivated staff and resulted in a 23 percentage increase in sales.

Trained, coached and mentored staff to ensure smooth adoption of new program.

Developed and rolled out new policies.Initiated program that standardized employee training and led to increase in customer satisfaction by 12 percentage .

November 2005 to February 2006

Earl Industries Portsmouth, Va

Painter

Provided outstanding customer service.

Accurately read blueprints and repair manuals to identify mechanical problems and fix them.

Accurately read, understood, and carried out written instructions.

Attended monthly safety meetings to ensure machine operation safety.

Cleaned, wrapped, and labeled outgoing orders.

Completed all repairs and maintenance work to company standards.

Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices.

Planned work and determined appropriate tools and equipment.

Responsible for promoting safe and clean working environment.

Responsible for wide variety of duties including, pipe fitting, painting, carpentry, electrical repair, installation, building repair.

Education

2013 Centura College Chesapeake, Va

Associate of Applied Science Computer Networking/Management

Emphasis on Business Administration

Representative Coursework: Marketing, Public Relations, Promotions Management, Mass Media Key Projects: International Marketing Analysis, Mass Media and the Web

2003 Indian River High School Chesapeake, Va

GED Required

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